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Dunning

Dunning Process: 15 Best Practices

Dunning Process: 15 Best Practices

Learn how to retry intelligently, escalate communications, send targeted emails to admins and users, proactively notify via SMS, enable one-click reactivation, offer grace periods, personalize and segment campaigns, track churn metrics, and employ five additional tactics.
Khushi Lunkad Dec 16, 2024
Dunning management: what is it and why should SaaS companies care?

Dunning Management: What Is It and Why Should SaaS Companies Care?

Proactively manage customer and revenue churn through a process known as dunning management.
Alec Beard Jan 26, 2023

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