Blog
Dunning
Dunning strategies for subscription businesses — how to recover failed payments without churning customers.
Articles
Dunning process: 15 best practices
Learn how to retry intelligently, escalate communications, send targeted emails to admins and users, proactively notify via SMS, enable one-click reactivation, offer grace periods, personalize and segment campaigns, track churn metrics, and employ five additional tactics.
Team Churnkey · December 16, 2024
Articles
Dunning management: what is it and why should SaaS companies care?
To ensure long-term success and consistent revenue growth, SaaS companies need to proactively manage customer accounts through a process known as dunning management. This method automates the collections process so you can avoid involuntary churn from customers with late, failed, or missing payments.
Nick Fogle · January 27, 2023