Customer Signals and Engagement
How do your customers respond to retention and billing operations?
Understand how individual customers respond to invoices, cancel flows, and payment recovery efforts with Customer Timelines. It's the essential link between your billing, feedback, and dunning systems.
“ Our products serve a ferocious crowd of creators who demand the best tools and cutting-edge technology. With Churnkey’s cancel flows and payment recoveries, we improved them greatly thanks to feedback received through the platform. ”
"What's going on with [insert customer name]?" Every time you hear this question, it means there's a problem to solve. So there's the search. Poring over logs, stitching together billing history, dusting off comms like Ellie in Jurassic Park. But why should you have to be a customer archaeologist? Churnkey Customer Timelines tell the story for you.
When you need answers, use Customer Timelines to resolve questions and identify key usage patterns 👇
Stop flying blind—your retention ops deserve more clarity
With a detailed, visual view of your customer's journey, your Customer Success efforts can identify any potential issues that need attention. Easily see what actions customers are taking, when they're taking them, and how they're responding to payments and cancellations.
Efficient, empathic teams start by being knowledgeable teams
When your team uses Churnkey Customer Timelines, everything becomes simpler. Communications are tighter. Problems are resolved more quickly. Which means customers are happier, stay around longer, and provide more feedback. All because you're giving the the attention they deserve.
By laying every action out in plain sight, you might find something you missed
Customer Timelines allow you to maintain a comprehensive understanding of your customer's behaviors, helping your team optimize your retention strategies. Spot problems before they become fire drills. Solve them before they become mysteries.
Everything your team could be using right now...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited email recovery campaigns
- SMS recovery campaigns available
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Precision Retries outperform the industry
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Personalization for every customer
- Unlimited reactivation campaigns
- Unlimited reactivation segments
- Enhanced timing logic
- Custom attributes for advanced targeting
- Email infrastructure optimized for max deliverability
- Use cancel reason, customer health, & more...
- One-click reactivation experiences
- Personalization for every customer
- Custom branding
- Hosted payment update flows
- No-code setup, creation, and editing
- Fallbacks for every edge case
- Multi-language support
Reactivation Campaigns
- Identify customers most prone to churn
- Dynamic customer base risk scoring
- Predict monthly revenue before it happens
- Analyze customer sentiment over time
- Unlock segmentation via health scores
- Bring your own value metrics to enrich your ML model
- Customer tables sorted by low, medium, high risk
- Bespoke model trained on your billing data
Customer Health
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Metrics Suite
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Setup Services
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
Let us show you how Churnkey outsmarts legacy churn software.
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.
Schedule a Demo