A Modern ProfitWell Retain Alternative

Why choose Churnkey over ProfitWell Retain?

Churnkey is the modern ProfitWell Retain alternative that supercharges all aspects of customer retention, treats your customers with respect, empowers all of your internal teams, and accelerates revenue growth.

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Pricing tailored for you
ROI guaranteed

Read a real, recent ProfitWell review...

ProfitWell's reporting is slow to update. It will sometimes take hours for changes to show up. It's almost like they have someone manually updating the data. Also, it appears that they haven't updated the user interface in 5 years at least. They are ready to have a worthwhile competitor.

No Churn

We respect what ProfitWell achieved. But Churnkey is now moving the subscription economy forward.

ProfitWell was a pioneering product when they launched in 2012. Modern churn reduction software wouldn't be what it is today without them.

But you're here for a reason. After ProfitWell was acquired by Paddle in 2022, their progress froze. Metrics became unreliable. Retain products went into maintenance mode. Paddle's sales reps started showing up in ProfitWell customers' inboxes. And on top of that, existing customers still need to email ProfitWell Support to make any edits or customizations.

So if you're okay with entrusting both critical and sensitive customer-facing retention operations to an outdated and fraying platform, then Churnkey isn't a good fit for you. But if you care about offering world-class customer experiences, empowering your teams to do their best work, and improving every aspect of customer retention, then you're at home with Churnkey.

Churnkey gets materially better outcomes for high-volume subscription businesses.

Your MRR on Churnkey
Save more cancelling customers

Our average save rates are nearly 2x that of ProfitWell. Lower cancellations automatically while making customers happier and driving more revenue. Don't you deserve the best cancellation flow in the business?

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Recover more failed payments

Our average recovery rates are above 64%, while ProfitWell's are, at best, 54.2%. We've seen numbers as high as 89%. So get paid before it's too late, without having to become a payment recovery expert.

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Increase customer LTV by 28%

We take pride in handling every delicate customer touchpoint—failed payments, cancellations, subscription pauses, win-back campaigns—with the utmost respect and care. That means that your customers will be more likely to return again and again.

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Reactivation campaigns with the best targeting

We've seen win-back campaigns running at a 34% reactivation rate. Why? Because of our effortless segmentation: cancellation reason, Customer Health score, sentiment, and more capabilities that ProfitWell doesn't have.

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Analyze messy product feedback at scale

Churnkey gathers so much data at these delicate customer touchpoints that can change the trajectory of your business for the better. The only problem? Making sense of it. That's why our AI gets to work for you: categorizing everything for your teams.

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Predict customer churn likelihood

Your teams have to do more with less, now, and we're well aware of that. Customer churn prediction helps you be more strategic with your team's time, so they know when to engage your best customers, predict at-risk revenue, and track feedback trends.

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Churnkey handles retention for modern, customer-obsessed teams...

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The top reasons teams choose Churnkey over ProfitWell Retain.

Don't box yourself into ProfitWell Retain's fraying ecosystem. Let Churnkey handle your retention, so you can get back to building your product and growing revenue.

1
We don't get in your way

Make changes, run tests, deploy segments. All when your team needs it. Not when ProfitWell's support team is able to get back to you—which can be days, weeks, or never. Nothing so critical should be left to chance.

2
Our product respects your processes

"Set it up and we'll do the rest." It's a fine sentiment, but it makes you look like every other business. While we know what works and have strong opinions about it—you still have the freedom to stand out from everyone else.

3
Reporting you can (actually) trust

Ever since Paddle's acquisition, ProfitWell Retain's gotten a little dusty and slow. On the contrary, we're using the latest APIs and databases so you don't have to wait for results. Ever.

4
Transparent pricing, built for ROI

Every pricing plan is built for the unique needs of your business. No funny games. No fuzzy baselines. No unrealistic fixed pricing schemes. We work with you on pricing, always.

5
Daily product updates

Free from the shackles of integrating with a parent company, our platform is thriving and is growing stronger every day.

6
A support team who cares (and is timely)

Response times, thoughtfulness, and thoroughness are staples of our culture. We are always working to prove that we're your trusted retention advisers—from implementation and beyond.

Everything your team could be using right now...

    Personalized Cancel Flows

  • Personalization for every customer
  • Unlimited cancel flows
  • Unlimited customer segments
  • Custom attributes for advanced targeting
  • A/B testing engine
  • Subscription pauses
  • Discounts, delays, plan changes, other offers
  • Automatically extend free trials
  • Anti-gamification measures
  • Custom branding
  • No-code editor
  • Multi-language support
  • Custom CSS support
  • Unlimited team members
  • Dynamic flow branching
  • Block functionality for paused accounts

    Payment Recovery

  • Personalized for every customer
  • Unlimited email recovery campaigns
  • SMS recovery campaigns available
  • Unlimited customers
  • Pre-written and optimized campaigns
  • One-click payment processor setup
  • Collect partial invoices
  • Discount future payments
  • No-code setup and editing
  • Custom branding
  • Hosted payment update flows
  • Customer-facing billing history
  • Customer-facing cancellation notifications
  • Precision Retries outperform the industry
  • Block functionality for past-due accounts
  • Multi-language support

    Reactivation Campaigns

  • Personalization for every customer
  • Unlimited reactivation campaigns
  • Unlimited reactivation segments
  • Enhanced timing logic
  • Custom attributes for advanced targeting
  • Email infrastructure optimized for max deliverability
  • Use cancel reason, customer health, & more...
  • One-click reactivation experiences
  • Personalization for every customer
  • Custom branding
  • Hosted payment update flows
  • No-code setup, creation, and editing
  • Fallbacks for every edge case
  • Multi-language support

    Customer Health

  • Identify customers most prone to churn
  • Dynamic customer base risk scoring
  • Predict monthly revenue before it happens
  • Analyze customer sentiment over time
  • Unlock segmentation via health scores
  • Bring your own value metrics to enrich your ML model
  • Customer tables sorted by low, medium, high risk
  • Bespoke model trained on your billing data

    Metrics Suite

  • Track Boosted Revenue, key metrics over time
  • Trended, benchmarked cancellation reasons
  • Understand offer performance over time
  • Insight AI for qualitative feedback analysis
  • One-click payment processor setup
  • Cancel flow journey breakdown
  • Session recordings for every customer
  • Activity feed of every flow session
  • Real-time activity feed of customer status
  • Recovery success over time
  • Intelligent retry tracking
  • Trial conversion tracking

    Setup Services

  • Personalized setup call
  • Cancel flows built for you
  • Recovery campaigns created for you
  • Testing sandbox
  • Concierge migration from any other providers
  • Responsive email and live chat support

    Integrations

  • Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
  • Native Stripe App
  • Robust real-time webhook infrastructure
  • Slack app for real-time alerts
  • Dynamic email reports
  • Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more

A Baseline Churnkey Experience

Voluntary Churn Drop
24%
Time to Integrate
35 mins
Avg. LTV Increase
14%
Recovered Payments
68%

Let us show you how Churnkey outsmarts legacy churn software.

We'll take you on a quick, friendly, no-pressure walkthrough of what we do. And you'll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.

Schedule a Demo