Are your subscription cancellations getting out of control?
Lower your cancellations, make customers happier, drive more revenue. Use the best cancel flow in the business and reduce active churn up to 54%.
- Reduce cancellations up to 54%
- Effortlessly increase customer loyalty
- Extend LTV every month
“ Churnkey keeps our customers around longer and takes care of those difficult situations that could make them unhappy. They make it easy to improve retention across the board. ”
Brian Dean/CEO, Exploding Topics
In less than an hour, your customer-obsessed team can turn your cancel button into a customer-centric, user-friendly retention engine.
Cancel buttons are blunt instruments. And they're capping your subscription business' revenue. Why suppress your long-term growth when you have Churnkey? Every cancellation attempt is an opportunity to craft a better relationship with your customer. When you do that, you'll build a bigger subscription business.
How it works
Turn your cancel button into a customer-centric retention engine
Cancel buttons are blunt instruments—and they're capping your subscription business' revenue. Every cancellation attempt is an opportunity to craft a better relationship with your customer. We've distilled only the most user-friendly, customer-centric practices to guide your business into retention nirvana.
Boost Revenue
This is the easiest thing you can do to increase subscription revenue today
You could have saved dozens or even hundreds of customers in the time it took you to read this far. We exist to make your subscription business more money while making customers happier. And we know it works. On average, our customers extend LTV by over 26%. So if you want to run a healthier subscription business, let's begin. We're already protecting over $2 billion in ARR.
Benefit from Decades of Research
Achieve the unthinkable: offer positive cancellation experiences for everyone
When you deploy cancellation flows, both your customers and your company benefit from what we've learned from the best and the worst — from massive tech companies to shady subscription call centers. We've distilled only the most user-friendly, customer-centric practices to guide your business into retention nirvana. We exist to make your customers happier while increasing your top line.
Personalization At Scale
Every cancellation is different — speak to every individual via automated personalization
By automatically identifying what makes each customer unique, Churnkey helps you recognize and even empathize with every possible situation and respond accordingly. We'll help you assemble your business' most meaningful variables and build flows around them.
Get Closer to Your Customers
Discover what customers value most and least about your product, then deliver what keeps them
Targeted offers, plan pauses, plan switches, and a host of other intelligent discounts. You need a wide array of tools at your disposal to deliver the right offer to the right person at the right time. We make it easy to respond quickly to the needs of your customer base. Track, edit, and deploy new offers without asking anyone's permission.
Active Churn Reduction in a Passive World
Cancel flows so effective, your failed payment recoveries deserve them
Your personalized flows don't just empower your cancel button. When you use Churnkey Failed Payment Recovery, you'll deploy the power of your intelligent cancel flows for last-ditch offers, payment method updates, and more.
Wired into Feedback AI
You don't learn anything if you don't measure it
Our feedback analysis AI is always working on your behalf so you can sift through the raw data we gather at the point of cancellation. In addition to live survey results and cancel flow session recordings, there's no better way to understand why customers leave, what offers could use tuning, and what you need to do to improve your product.
Anti-Gamification Built In
When it comes to cancellation offers, your peace of mind is guaranteed
While extremely rare, some customers might try to game the system and take advantage of your cancel flow offers. Not with Churnkey. With built-in cooldown periods, you can require customers to wait a number of months before taking another discount.
Extend Free Trials Automatically
Accelerate free-to-paid trial conversions with automatic Trial Extensions
When you use Churnkey's Trial Extensions within our personalized Cancel Flows, you'll get valuable customer feedback while gaining more time to make an impression. Retain a greater number of trialing customers while discovering more effective trial durations. And in the meantime, you'll buy more time to make your customers happier.
Pause Wall
Recognize paused accounts and gently block feature access without any dev time
When paused customers return to your app, remind them that they've paused while blocking feature access. Churnkey's Pause Wall provides an easy way for customers to reactivate paused subscriptions.
Build with AI
Cancel flows, done for you: just let our AI write and rewrite your flows
Generate cancel flow steps, copy, and offers with a simple prompt via our AI. Control tone, offer assertiveness, and so much more. Just click "Build with AI" and everything is done for you. You can even re-work existing flows to maximize performance or get you past that blinking cursor and blank text form.
Increase Save Rates by 46%
Fluent in every language with a single toggle
Support global customers without the global overhead. With Automatic AI Translations, Churnkey instantly converts your Cancel Flow into multiple languages. No duplicate flows, no manual work, no confusing segments. Turn it on with a single toggle. That's it. Your flows are translated on the fly, giving every customer a native experience that improves save rates and satisfaction. Multilingual retention, done for you.
Get Started
Lower Your Churn“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. ”
Austin Bouley/CEO of Impeccable Investor
Everything your team could be using right now...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited email recovery campaigns
- SMS recovery campaigns available
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Precision Retries outperform the industry
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Personalization for every customer
- Unlimited reactivation campaigns
- Unlimited reactivation segments
- Enhanced timing logic
- Custom attributes for advanced targeting
- Email infrastructure optimized for max deliverability
- Use cancel reason, customer health, & more...
- One-click reactivation experiences
- Personalization for every customer
- Custom branding
- Hosted payment update flows
- No-code setup, creation, and editing
- Fallbacks for every edge case
- Multi-language support
Reactivation Campaigns
- Identify customers most prone to churn
- Dynamic customer base risk scoring
- Predict monthly revenue before it happens
- Analyze customer sentiment over time
- Unlock segmentation via health scores
- Bring your own value metrics to enrich your ML model
- Customer tables sorted by low, medium, high risk
- Bespoke model trained on your billing data
Customer Health
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Metrics Suite
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Setup Services
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
Scale your retention
Churnkey meets top industry standards for data security and compliance
Let us show you how Churnkey outsmarts legacy churn software.
We'll take you on a quick, friendly, no-pressure walkthrough of what we do. And you'll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.
