Personalized Cancel Flows
Are your subscription cancellations getting out of control?
Lower your cancellations, make customers happier, drive more revenue. Use the best cancel flow in the business and reduce active churn up to 51%.
“ Churnkey keeps our customers around longer and takes care of those difficult situations that could make them unhappy. They make it easy to improve retention across the board. ”
Cancel buttons are blunt instruments. And they're capping your subscription business' revenue. Why suppress your long-term growth when you have Churnkey? Every cancellation attempt is an opportunity to craft a better relationship with your customer. When you do that, you'll build a bigger subscription business.
In less than an hour, your customer-obsessed team can turn your cancel button into an AI-optimized retention engine 👇
This is the easiest thing you can do to increase subscription revenue today
You could have saved dozens or even hundreds of customers in the time it took you to read this far. We exist to make your subscription business more money while making customers happier. And we know it works. On average, our customers extend LTV by over 26%. So if you want to run a healthier subscription business, let’s begin. We're already protecting over $240 million in ARR.
Achieve the unthinkable: offer positive cancellation experiences for everyone
When you deploy cancel flows, both your customers and your company benefit from what we've learned from the best and the worst — from massive tech companies to shady subscription call centers. We've distilled only the most user-friendly, customer-centric practices to guide your business into retention nirvana. We exist to make your customers happier while increasing your top line.
Every cancellation is different — speak to every individual via automated personalization
By automatically identifying what makes each customer unique, Churnkey helps you recognize and even empathize with every possible situation and respond accordingly. We'll help you assemble your business' most meaningful variables and build flows around them.
Discover what customers value most and least about your product, then deliver what keeps them
Targeted offers, plan pauses, plan switches, and a host of other intelligent discounts. You need a wide array of tools at your disposal to deliver the right offer to the right person at the right time. We make it easy to respond quickly to the needs of your customer base. Track, edit, and deploy new offers without asking anyone's permission.
Cancel flows so effective, your failed payment recoveries deserve them
Your personalized flows don't just empower your cancel button. When you use Churnkey Failed Payment Recovery, you'll deploy the power of your intelligent cancel flows for last-ditch offers, payment method updates, and more.
You don't learn anything if you don't measure it
Our feedback analysis AI is always working on your behalf so you can sift through the raw data we gather at the point of cancellation. In addition to live survey results and cancel flow session recordings, there's no better way to understand why customers leave, what offers could use tuning, and what you need to do to improve your product.
When it comes to cancellation offers, your peace of mind is guaranteed
While extremely rare, some customers might try to game the system and take advantage of your cancel flow offers. Not with Churnkey. With built-in cooldown periods, you can require customers to wait a number of months before taking another discount.
Accelerate free-to-paid trial conversions with automatic Trial Extensions
When you use Churnkey's Trial Extensions within our personalized Cancel Flows, you'll get valuable customer feedback while gaining more time to make an impression. Retain a greater number of trialing customers while discovering more effective trial durations. And in the meantime, you'll buy more time to make your customers happier.
Recognize paused accounts and gently block feature access without any dev time
When paused customers return to your app, remind them that they've paused while blocking feature access. Churnkey's Pause Wall provides an easy way for customers to reactivate paused subscriptions.
Cancel flows, done for you: just let our AI write and rewrite your flows
Generate cancel flow steps, copy, and offers with a simple prompt via our AI. Control tone, offer assertiveness, and so much more. Just click "Build with AI" and everything is done for you. You can even re-work existing flows to maximize performance or get you past that blinking cursor and blank text form.
🧐 Curious? Here's every feature our platform offers...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Build and rework with AI
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited recovery campaigns
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Intelligent auto retries
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insights AI for qualitative feedback analysis
- AI sources feedback for product improvement
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Powerful Metrics
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Getting Set Up
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
We lower churn better than any product in the industry...
Personalized Cancel Flows
Reduce voluntary churn
Failed Payment Recovery
Customer-centric dunning
Powerful Metrics
Data that speaks plainly
Insights AI
At-scale feedback extraction
Customer Timelines
Granular customer analytics
Managed For You
Peace-of-mind retention
Integrations
Connect with tools you use
Let us show you how Churnkey outsmarts legacy retention products.
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey to boost revenue, recover failed payments, make customers happier.
Chat With Us