Cancellation Flows
“ Churnkey keeps our customers around longer and takes care of those difficult situations that could make them unhappy. They make it easy to improve retention across the board. ”
Cancel buttons are blunt instruments. And they're capping your subscription business' revenue. Why suppress your long-term growth when you have Churnkey? Every cancellation attempt is an opportunity to craft a better relationship with your customer. When you do that, you'll build a bigger subscription business.
You could have saved dozens or even hundreds of customers in the time it took you to read this far. We exist to make your subscription business more money while making customers happier. And we know it works. On average, our customers extend LTV by over 26%. So if you want to run a healthier subscription business, let’s begin. We're already protecting over $2 billion in ARR.
When you deploy cancellation flows, both your customers and your company benefit from what we've learned from the best and the worst — from massive tech companies to shady subscription call centers. We've distilled only the most user-friendly, customer-centric practices to guide your business into retention nirvana. We exist to make your customers happier while increasing your top line.
By automatically identifying what makes each customer unique, Churnkey helps you recognize and even empathize with every possible situation and respond accordingly. We'll help you assemble your business' most meaningful variables and build flows around them.
Targeted offers, plan pauses, plan switches, and a host of other intelligent discounts. You need a wide array of tools at your disposal to deliver the right offer to the right person at the right time. We make it easy to respond quickly to the needs of your customer base. Track, edit, and deploy new offers without asking anyone's permission.
Your personalized flows don't just empower your cancel button. When you use Churnkey Failed Payment Recovery, you'll deploy the power of your intelligent cancel flows for last-ditch offers, payment method updates, and more.
Our feedback analysis AI is always working on your behalf so you can sift through the raw data we gather at the point of cancellation. In addition to live survey results and cancel flow session recordings, there's no better way to understand why customers leave, what offers could use tuning, and what you need to do to improve your product.
While extremely rare, some customers might try to game the system and take advantage of your cancel flow offers. Not with Churnkey. With built-in cooldown periods, you can require customers to wait a number of months before taking another discount.
When you use Churnkey's Trial Extensions within our personalized Cancel Flows, you'll get valuable customer feedback while gaining more time to make an impression. Retain a greater number of trialing customers while discovering more effective trial durations. And in the meantime, you'll buy more time to make your customers happier.
When paused customers return to your app, remind them that they've paused while blocking feature access. Churnkey's Pause Wall provides an easy way for customers to reactivate paused subscriptions.
Generate cancel flow steps, copy, and offers with a simple prompt via our AI. Control tone, offer assertiveness, and so much more. Just click "Build with AI" and everything is done for you. You can even re-work existing flows to maximize performance or get you past that blinking cursor and blank text form.
Everything your team could be using right now...
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.
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