Are you losing revenue because of payment failures?
Get paid before it's too late, without having to become a payment recovery expert. Optimized by ML models, ready to go in minutes.
- Recover up to 89% of failed payments
- See immediate ROI on day one
- Always fixed fees, never a take rate
“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”
Grant Cooper/Co-founder of Cometly
Your customer-obsessed team can spin up our modern dunning management software in minutes.
When you lose revenue from people who actively want to pay you, your business shrinks along with your reputation. But it's not a problem you created. Banks, credit card companies, and their opaque policies are causing up to 40% of your churn.
So what do you do? You're not going to become a payment recovery expert. And why should you? Leave it to us. Our modern payment recovery platform—leveraging machine learning and our churn expertise—keeps your customer accounts in good standing.
Payment Recovery Suite
It's all part of our Payment Recovery suite...
Precision Retries
Optimized retry schedules and tactics enhanced by machine learning and adapted for your business' bespoke needs. Works effectively with banks without customer intervention.
Omnichannel Campaigns
When retries can't solve a failed payment, Churnkey's omnichannel infrastructure gets to work across every possible channel, segmented in every possible way.
Payment Recovery Wall
When retries and campaigns aren't enough, deploy in-app messaging to prevent usage in past-due accounts. Completely configurable, intelligent, and tasteful.
Industry-Leading Personalization
Speak to your customers on an individual basis, at scale
Every one of your customers is unique: they speak different languages, live in different time zones, subscribe to different plans, and use different payment methods. In an industry first, Churnkey makes it easy to segment payment recovery campaigns—so every message is personal, relevant, and timely.
Precise Payment Retries
The most elite payment retries in the industry
Using bespoke retry models tailored to your business, Churnkey resolves your customer's payment failure automatically and ensures future payments will clear. All this without needless cancellations and wasted effort for your customer-facing teams.
White-labeled Experiences
Comms, payment forms, and more: all done on your domain, under your brand
Nobody should open messages from strange companies or input payment information into strange forms. Churnkey increases trust and payment recovery rates by operating under your domain, with your branding, as a verified third party.
Dunning Offers
Leverage incentives to increase failed payment recovery
Sometimes customers will quietly let their cards expire on purpose. Why? Because it's a hassle. But it doesn't have to be that way. Use our innovative Dunning Offers to make it more compelling for your customers to update their cards.
Failed Payment Wall
Remind customers to update their cards in-app with Failed Payment Wall
Dynamically block feature access while asking your customers to update their payment details directly inline. Prevent unpaid usage and increase failed payment recovery by 4% to 12% with Churnkey's modern, beautiful, and effective payment update flow with your brand styles.
Exclusion Lists
Prevent certain accounts from receiving automated campaigns
Whether it's a high-touch relationship or a segment of customers you don't want to disturb, it's easy to exclude accounts from receiving dunning campaigns. Because your customer base is different. And it's not a monolith.
Clear Metrics
Track recovered revenue, failed payment reasons, campaign progress, and more
You'll always have the right data at your fingertips in real-time so you can make the most relevant decisions. Debit cards failing more often? Campaign underperforming? You'll know right away so you can act quickly for your business.
“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. ”
Austin Bouley/CEO of Impeccable Investor
Everything your team could be using right now...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited email recovery campaigns
- SMS recovery campaigns available
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Precision Retries outperform the industry
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Personalization for every customer
- Unlimited reactivation campaigns
- Unlimited reactivation segments
- Enhanced timing logic
- Custom attributes for advanced targeting
- Email infrastructure optimized for max deliverability
- Use cancel reason, customer health, & more...
- One-click reactivation experiences
- Personalization for every customer
- Custom branding
- Hosted payment update flows
- No-code setup, creation, and editing
- Fallbacks for every edge case
- Multi-language support
Reactivation Campaigns
- Identify customers most prone to churn
- Dynamic customer base risk scoring
- Predict monthly revenue before it happens
- Analyze customer sentiment over time
- Unlock segmentation via health scores
- Bring your own value metrics to enrich your ML model
- Customer tables sorted by low, medium, high risk
- Bespoke model trained on your billing data
Customer Health
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Metrics Suite
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Setup Services
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
Scale your retention
Churnkey meets top industry standards for data security and compliance
Let us show you how Churnkey outsmarts legacy churn software.
We'll take you on a quick, friendly, no-pressure walkthrough of what we do. And you'll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.
