Dunning Management

Are you losing revenue because of payment failures?

Get paid before it's too late, without having to become a payment recovery expert. Optimized by ML models, ready to go in minutes.

Recover Payments

Recover up to 89% of failed payments

See immediate ROI on day one

Always fixed fees, never a take rate

Cancel Flow

Cancel Flow

Cancel Flow

“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”

Grant Cooper

Co-founder of Cometly

No Churn

Your customer-obsessed team can spin up our modern dunning management software in minutes.

When you lose revenue from people who actively want to pay you, your business shrinks along with your reputation. But it's not a problem you created. Banks, credit card companies, and their opaque policies are causing up to 40% of your churn.

So what do you do? You're not going to become a payment recovery expert. And why should you? Leave it to us. Our modern payment recovery platform—leveraging machine learning and our churn expertise—keeps your customer accounts in good standing.

It's all part of our Payment Recovery suite...

Precision Retries

Optimized retry schedules and tactics enhanced by machine learning and adapted for your business' bespoke needs. Works effectively with banks without customer intervention.

Omnichannel Campaigns

When retries can't solve a failed payment, Churnkey's omnichannel infrastructure gets to work across every possible channel, segmented in every possible way.

Payment Recovery Wall

When retries and campaigns aren't enough, deploy in-app messaging to prevent usage in past-due accounts. Completely configurable, intelligent, and tasteful.

Industry-Leading Personalization

Speak to your customers on an individual basis, at scale

Every one of your customers is unique: they speak different languages, live in different time zones, subscribe to different plans, and use different payment methods. In an industry first, Churnkey makes it easy to segment payment recovery campaigns—so every message is personal, relevant, and timely.

Effortless Personalization Done For You

Precise Payment Retries

The most elite payment retries in the industry

Using bespoke retry models tailored to your business, Churnkey resolves your customer's payment failure automatically and ensures future payments will clear. All this without needleess cancellations and wasted effort for your customer-facing teams.

Resolve payment failures

White-labeled Experiences

Comms, payment forms, and more: all done on your domain, under your brand

Nobody should open messages from strange companies or input payment information into strange forms. Churnkey increases trust and payment recovery rates by operating under your domain, with your branding, as a verified third party.

Deepen Customer Trust

Dunning Offers

Leverage incentives to increase failed payment recovery

Sometimes customers will quietly let their cards expire on purpose. Why? Because it's a hassle. But it doesn't have to be that way. Use our innovative Dunning Offers to make it more compelling for your customers to update their cards.

Churnkey's Dunning Offers

Failed Payment Wall

Remind customers to update their cards in-app with Failed Payment Wall

Dynamically block feature access while asking your customers to update their payment details directly inline. Prevent unpaid usage and increase failed payment recovery by 4% to 12% with Churnkey's modern, beautiful, and effective payment update flow with your brand styles.

Improvements Made For You Over Time

Exclusion Lists

Prevent certain accounts from receiving automated campaigns

Whether it's a high-touch relationship or a segment of customers you don't want to disturb, it's easy to exclude accounts from receiving dunning campaigns. Because your customer base is different. And it's not a monolith.

Churnkey Payment Recovery Exclusion Lists

Clear Metrics

Track recovered revenue, failed payment reasons, campaign progress, and more

You'll always have the right data at your fingertips in real-time so you can make the most relevant decisions. Debit cards failing more often? Campaign underperforming? You'll know right away so you can act quickly for your business.

Improvements Made For You Over Time

“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. I'm just surprised my churn has dropped that fast. ”

Austin Bouley

CEO of Impeccable Investor

Everything your team could be using right now...

Personalized Cancel Flows

Personalization for every customer
Unlimited cancel flows
Unlimited customer segments
Custom attributes for advanced targeting
A/B testing engine
Subscription pauses
Discounts, delays, plan changes, other offers
Automatically extend free trials
Anti-gamification measures
Custom branding
No-code editor
Multi-language support
Custom CSS support
Unlimited team members
Dynamic flow branching
Block functionality for paused accounts

Payment Recovery

Personalized for every customer
Unlimited email recovery campaigns
SMS recovery campaigns available
Unlimited customers
Pre-written and optimized campaigns
One-click payment processor setup
Collect partial invoices
Discount future payments
No-code setup and editing
Custom branding
Hosted payment update flows
Customer-facing billing history
Customer-facing cancellation notifications
Precision Retries outperform the industry
Block functionality for past-due accounts
Multi-language support

Reactivation Campaigns

Personalization for every customer
Unlimited reactivation campaigns
Unlimited reactivation segments
Enhanced timing logic
Custom attributes for advanced targeting
Email infrastructure optimized for max deliverability
Use cancel reason, customer health, & more...
One-click reactivation experiences
Personalization for every customer
Custom branding
Hosted payment update flows
No-code setup, creation, and editing
Fallbacks for every edge case
Multi-language support

Customer Health

Identify customers most prone to churn
Dynamic customer base risk scoring
Predict monthly revenue before it happens
Analyze customer sentiment over time
Unlock segmentation via health scores
Bring your own value metrics to enrich your ML model
Customer tables sorted by low, medium, high risk
Bespoke model trained on your billing data

Metrics Suite

Track Boosted Revenue, key metrics over time
Trended, benchmarked cancellation reasons
Understand offer performance over time
Insight AI for qualitative feedback analysis
One-click payment processor setup
Cancel flow journey breakdown
Session recordings for every customer
Activity feed of every flow session
Real-time activity feed of customer status
Recovery success over time
Intelligent retry tracking
Trial conversion tracking

Setup Services

Personalized setup call
Cancel flows built for you
Recovery campaigns created for you
Testing sandbox
Concierge migration from any other providers
Responsive email and live chat support

Integrations

Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
Native Stripe App
Robust real-time webhook infrastructure
Slack app for real-time alerts
Dynamic email reports
Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more

Let us show you how Churnkey outsmarts legacy churn software.

We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.

Schedule a Demo