Retention infrastructure for subscription companies.

Cancel Flows save customers thinking about leaving. Payment Recovery helps the ones with failed payments. It’s the whole retention layer in one platform, built for Stripe, Chargebee, Paddle, Braintree, and Maxio.

Improve Retention NowTalk With Us
Open-source cancel flows MCP server

A Baseline Churnkey Experience

32% Voluntary Churn Drop
14% Avg. LTV Increase
72% Recovered Payments
Cancel Flows

Save ~54% of customers.

Adaptive Offers

Keep more customers with personalized experiences.

Payment Recovery

Recover up to 89% of failed payments.

Account Agent

Uncover hidden retention opportunities.

Feedback AI

Turn feedback into actionable growth insights.

Auto Translations

Fluent in every language with a single toggle.

Compliance

Stay compliant without extra effort.

Trusted by these customer-obsessed teams…...

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“ I have been astounded by the customer service Churnkey has provided us... the team has built and delivered on every promise made and this will be a complete game changer for our business. 10/10 recommend. ”

Charley Burtwistle
Senior Director of Core Subscription, Buildertrend
No Churn

When teams want to drive more revenue while understanding their customers better, they use Churnkey.

Your MRR on Churnkey

Go ahead.
See how we do it.

Powered by examining what worked across tens of millions of cancellation sessions and 500 million billing events, the Intelligence Suite has helped retain millions of accounts and recover nearly $300 million in revenue.

Account Agent

Explore

Uncover hidden retention opportunities.

Adaptive Offers

Explore

Keep more customers with personalized experiences.

Feedback AI

Explore

Turn feedback into actionable growth insights.

Automatic Translations

Get Started

Fluent in every language with a single toggle.

Compliance

Get Started

Stay compliant without extra effort.

Cancel Flows

Cancel Flows

Turn cancellations into opportunities with Cancel Flows.

Retain more customers, capture product feedback, and increase customer loyalty.

Effortless personalization

Effortless personalization

Segment your customer base by churn propensity, product usage, spoken language, and more.

Dynamic offers

Dynamic offers

Offer cross-sells, pauses, discounts, seat handoffs, and more based on dynamic personalization.

Pause Wall

Pause Wall

Protect app usage by blocking features until your customer resumes their subscription.

Explore Cancel Flows
Cancel Flows
Lowers cancellation volume by 54%.

Lowers cancellation volume by 54%.

Used by

JasperSuperhuman
Payment Recovery

Payment Recovery

Solve your failed payment headaches with Payment Recovery.

Retain more customers, capture product feedback, and increase customer loyalty.

Precision Retries

Precision Retries

Recover failed payments without customer intervention. Our custom, proven retry system adapts to the bespoke needs of your business.

Omnichannel campaigns

Omnichannel campaigns

When hard declines happen, reach your customers where they are: SMS, email, or in your app.

Payment Wall

Payment Wall

Block key features in your app or product until your customer updates their payment method.

Explore Payment Recovery
Payment Recovery
Recovers up to 89% of failed payments.

Recovers up to 89% of failed payments.

Used by

GammaVeed
Feedback AI

Feedback AI

Supercharge product development with AI-assisted feedback analysis.

Capture product feedback, prioritize features, and drive growth with AI-powered insights.

Automatic categorization

Automatic categorization

Freeform feedback is grouped into emergent categories and themes for prioritization and analysis.

MRR connection

MRR connection

Rank the impact of your product feedback on your bottom line so you know where to focus your development efforts.

Intelligent search

Intelligent search

Use natural language to search for specific feedback, themes, and customers.

Explore Feedback AI
Feedback AI
Increases product development velocity by 3x.

Increases product development velocity by 3x.

Used by

BuildertrendJenni.ai
Churn Metrics

Churn Metrics

Find out what churn is really costing you with Churn Metrics.

Track churn volume, identify trends across customer cohorts, and strategize to lower churn.

No strings attached

No strings attached

Connecting your payment provider will give us read-only snapshot of your churn data to analyze.

The metrics that matter

The metrics that matter

No-BS metrics that help you understand your churn problem and where to focus your efforts.

Always fresh

Always fresh

Updated daily, so you can be sure you're always looking at the latest data.

Explore Churn Metrics
Churn Metrics
Surfaces problem areas with clarity.

Surfaces problem areas with clarity.

Everything you need to build a healthier subscription business.

Cancel Flows

Cancel Flows

Save ~54% of customers

Get the best cancel flow in the business and reduce cancellations up to 51%. Because your cancel button is a blunt instrument just waiting to become a growth lever. Make customers happier, drive more revenue, spend more time doing what you do best.

Feedback AI

Feedback AI

At-scale feedback analysis

You know the only way to improve your business is to listen to customers, but it's really hard to do it at scale. Then there are customer interviews, which everyone dreads. But with our AI engine, you can analyze customer feedback and categorize it automatically so it's easy to take action.

Churn Metrics

Churn Metrics

Insights to drive growth

You don't have time to parse overloaded charts and confusing terminology. Churnkey's best-in-class analytics speak plainly—helping you and your team track boosted revenue, offer uptake, recovery rates, and more.

Payment Recovery

Payment Recovery

Recovers up to 89% of failed payments

Losing customers to failed payments is antiquated. Come to think of it, so is all of the major dunning software. That's why we offer features like segmented campaigns, dunning offers, and payment retries that are shockingly precise.

Precision Retries

Precision Retries

Silently lift ARR by ~10%

Recovery Campaigns

Recovery Campaigns

Intelligent SMS & email messaging

In-App Card Updater

In-App Card Updater

Block features until card updated

Open source

Drop a cancel flow into your app in minutes

The Churnkey SDK is open source and actively developed, starting with React. More on the way. Use the drop-in component, the headless hook, or the core state machine — and optionally connect to Churnkey for analytics and AI-powered retention.

Three ways to integrate

  • Drop-in component

    Styled, accessible, production-ready out of the box.

  • Headless hook

    Bring your own UI; keep the logic and analytics.

  • Core state machine

    Framework-agnostic primitive for advanced wiring.

View on GitHubRead the SDK docs
npm install @churnkey/react
CancelFlow.tsx
tsx
import { CancelFlow } from '@churnkey/react'
import '@churnkey/react/styles.css'

<CancelFlow
  steps={[
    {
      type: 'survey',
      title: 'Why are you leaving?',
      reasons: [
        {
          id: 'expensive',
          label: 'Too expensive',
          offer: { type: 'discount', couponId: 'STRIPE_SAVE20', percentOff: 20, durationInMonths: 3 },
        },
        { id: 'not-using', label: 'Not using it enough', offer: { type: 'pause', months: 2 } },
        { id: 'missing', label: 'Missing features' },
      ],
    },
    { type: 'feedback', title: 'Anything else?' },
    { type: 'confirm' },
  ]}
  handleDiscount={async (offer) => myBilling.applyCoupon(offer.couponId)}
  handlePause={async (offer) => myBilling.pause({ months: offer.months })}
  handleCancel={async () => myBilling.cancel()}
  onClose={() => setOpen(false)}
/>
Model Context Protocol

Bring your Churnkey data into Claude & Cursor.

Query sessions, analytics, and DSR from any MCP-compatible AI assistant using your Data API key. Ask "why are customers churning this week?" — and get a real answer.

Explore the MCP server
npx -y @churnkey/mcp

Works with

Claude logo ClaudeCursor logo CursorChatGPT logo ChatGPTPerplexity logo PerplexityCodex logo CodexVS Code logo VS Code and more

“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”

Grant Cooper
Co-founder of Cometly

A baseline Churnkey experience.

Voluntary Churn Drop
32%
Time to Integrate
35 mins
Avg. LTV Increase
14%
Recovered Payments
72%

Let us show you how Churnkey outsmarts legacy churn software.

See why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.

Schedule a Demo