“A complete game changer for our business. 10/10 recommend.”

Charley Burtwistle
Senior Director of Core Subscription, Buildertrend

Free Churn Metrics

Understand your churn problem. Everyone gets our churn metrics for free, and we'll be here when you're ready to take action.

  • Churn type breakdown
  • Churn rates over time
  • Revenue vs. logo churn
  • Churn cohort analysis
  • Cake charts, tables, and more
  • Historical data analysis
Get Free Metrics

No card required. Connects to your billing system quickly. SOC-2 secured.

Or, if you're ready to take action...

Retention Platform

Comprehensive retention automation with access to everything you need to improve churn.

Starter

$250 / month

Retention automation basics in place quickly.

Start Trial
    • Churn Volume (Up to $5,000)
    • Churn Metrics
    • Cancel Flows & Reactivations
    • Payment Recovery
    • SMS Payment Recovery (Available)
    • Feedback AI (Available)

Scale

Varies

Automated retention ops with AI insights.

Request Pricing
    • Churn Volume (Up to $100,000)
    • Churn Metrics
    • Cancel Flows & Reactivations
    • Payment Recovery
    • SMS Payment Recovery (Available)
    • Feedback AI (Available)
    • White Label Option
    • ROI Guarantee
    • Custom Integrations API (Available)

Enterprise

Varies

High-volume payment and voluntary churn recovery.

Request Pricing
    • Churn Volume (Greater than $100,000)
    • Churn Metrics
    • Cancel Flows & Reactivations
    • Payment Recovery
    • SMS Payment Recovery
    • Feedback AI
    • White Label Option
    • ROI Guarantee
    • Custom Integrations API
    • Bulk Data API

“ The customer experience is unparalleled. Churnkey takes the time to understand our business, and the team goes out of its way to monitor our retention and offer recommendations whenever they see an opportunity to improve Cancel Flows or Payment Recovery. ”

Scott Meadows
CEO, FastTranscripts.com

Everything your team could be using right now...

    Personalized Cancel Flows

  • Personalization for every customer
  • Unlimited cancel flows
  • Unlimited customer segments
  • Custom attributes for advanced targeting
  • A/B testing engine
  • Subscription pauses
  • Discounts, delays, plan changes, other offers
  • Automatically extend free trials
  • Anti-gamification measures
  • Custom branding
  • No-code editor
  • Multi-language support
  • Custom CSS support
  • Unlimited team members
  • Dynamic flow branching
  • Block functionality for paused accounts

    Payment Recovery

  • Personalized for every customer
  • Unlimited email recovery campaigns
  • SMS recovery campaigns available
  • Unlimited customers
  • Pre-written and optimized campaigns
  • One-click payment processor setup
  • Collect partial invoices
  • Discount future payments
  • No-code setup and editing
  • Custom branding
  • Hosted payment update flows
  • Customer-facing billing history
  • Customer-facing cancellation notifications
  • Precision Retries outperform the industry
  • Block functionality for past-due accounts
  • Multi-language support

    Reactivation Campaigns

  • Personalization for every customer
  • Unlimited reactivation campaigns
  • Unlimited reactivation segments
  • Enhanced timing logic
  • Custom attributes for advanced targeting
  • Email infrastructure optimized for max deliverability
  • Use cancel reason, customer health, & more...
  • One-click reactivation experiences
  • Personalization for every customer
  • Custom branding
  • Hosted payment update flows
  • No-code setup, creation, and editing
  • Fallbacks for every edge case
  • Multi-language support

    Customer Health

  • Identify customers most prone to churn
  • Dynamic customer base risk scoring
  • Predict monthly revenue before it happens
  • Analyze customer sentiment over time
  • Unlock segmentation via health scores
  • Bring your own value metrics to enrich your ML model
  • Customer tables sorted by low, medium, high risk
  • Bespoke model trained on your billing data

    Metrics Suite

  • Track Boosted Revenue, key metrics over time
  • Trended, benchmarked cancellation reasons
  • Understand offer performance over time
  • Insight AI for qualitative feedback analysis
  • One-click payment processor setup
  • Cancel flow journey breakdown
  • Session recordings for every customer
  • Activity feed of every flow session
  • Real-time activity feed of customer status
  • Recovery success over time
  • Intelligent retry tracking
  • Trial conversion tracking

    Setup Services

  • Personalized setup call
  • Cancel flows built for you
  • Recovery campaigns created for you
  • Testing sandbox
  • Concierge migration from any other providers
  • Responsive email and live chat support

    Integrations

  • Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
  • Native Stripe App
  • Robust real-time webhook infrastructure
  • Slack app for real-time alerts
  • Dynamic email reports
  • Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more

What do our customers say after using Churnkey?

“We couldn't be more pleased with the outcome!”

Read Customer Stories
"The results are immediate. We've been able to reliably reduce the number of users churning on our product.The product is constantly improving and the technical support is excellent."
"I can confidently say that it has been an absolute game-changer for my business. With a jaw-dropping 1600% ROI from our subscription, Churnkey has exceeded our expectations and truly delivered on their promises."
"Churnkey allows us to help our customers while giving me the headspace to focus on product, community, and growth."
"Churnkey’s retention platform is in a league of its own. Cancel flows and dunning are easy to set up, extremely effective for reducing churn, and constantly being improved to stay on the cutting edge of retention strategy."

“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”

Grant Cooper
Co-founder of Cometly

Got questions?

What payment providers do you support?

Stripe, Chargebee, Paddle, and Braintree. We're always adding more. Chat with us if you'd like to prioritize an integration.

Can I cancel at any time?

Correct. We don't lock you into a contract. You're in full control if you don't believe you're getting your money's worth.

Will you help me set it up?

Absolutely. We're quick to answer questions, and we'll even set up a call to walk you through the install. Many of our customers like us to be "on call" while they implement, even though a number of our customers have implemented Churnkey within 15-25 minutes.

Can I talk with you about Churnkey now?

Of course. Chat with us using the black button in the bottom right of this page.

What does it take to implement?

You can set Churnkey up in as little as 15 minutes (we've seen it happen). If you get fancier with segmentation or test environments, that adds a bit of overhead. Check out our documentation.

How do you calculate pricing?

We take into account factors such as your ARPA, cancellation volume, and more to ensure that we're delivering at least 5x ROI for you. Many customers experience ROI in the 10-20x range. If you're the rare account not seeing at least 5x ROI, we will adjust your pricing.