Blog

Collecting the latest and greatest thoughts around SaaS customer retention.

Article

How To Write Copy That Helps Cut Churn

It’s often overlooked how intertwined copywriting is with the major functions of a SaaS business. This is no exception when it comes to churn.

Scott Hurff

Scott Hurff

Article

What's a Normal Churn Rate in SaaS?

Experienced SaaS founders try to answer an age-old question. Is my churn rate high?

Baird Hall

Baird Hall

Article

4 Effective Marketing Channels For New SaaS Founders & Indie Hackers

Learn the basics behind the marketing strategies SaaS founders use to find initial distribution.

Baird Hall

Baird Hall

Article

Meet The Investors That Back or Acquire Bootstrapped and Indie SaaS Companies

While VC’s focus on 10x’ing their position as quickly as possible, these investors focus on holding long-term positions in bootstrapped and indie companies.

Baird Hall

Baird Hall

Article

How Wavve Cut Churn by 2% Over Two Months With Better Onboarding (Case Study)

How Wavve, a high-volume SaaS company in the podcasting space, cut churn with better onboarding features and reporting.

Baird Hall

Baird Hall

Article

Using Freemium to Fuel SaaS Growth

Is freemium the right pricing model for your SaaS business? Review the Pros & Cons behind using Freemium to Grow SaaS Revenue.

Baird Hall

Baird Hall

Article

Introducing ChurnKey

Unlock your revenue potential with ChurnKey

Nick Fogle

Nick Fogle

Article

4 Types of Churn and How to Prevent Them

A discussion of customer churn, revenue churn, voluntary churn, involuntary churn. Learn about each type of churn and why they are important.

Nick Fogle

Nick Fogle

Article

Retention is the Most Important Revenue Growth Metric

Why high customer churn is the biggest threat to SaaS businesses.

Nick Fogle

Nick Fogle

Article

What a proper offboarding cancelation flow should look like for a SaaS in 2020

How to properly walk users that are canceling through the process (and how to save them)

Baird Hall

Baird Hall

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