The Best Dunning Software in 2024 Discover the top dunning software of 2024 to tackle churn and manage failed payments, ensuring your SaaS business thrives despite inevitable involuntary cancellations.
How to Build a Cancel Flow that Minimizes Chargebacks Customers often initiate chargebacks out of frustration with unexpected subscription terms or difficulty in cancelling their subscriptions. Here are several reasons this happens.
Launch: Reactivations The goal of Reactivations is to help you realize more revenue without much effort. You serve a bevy of unique customer segments and your retention efforts should reflect that reality.
The Best Churn Reduction Software Platforms in 2024 (Ranked and Reviewed) What is the best platform for churn reduction? Find out with this comparative guide.
Jason Fried On Writing, Profitability, AI, and the Most Improbable Thing He’d Like To Do (but Probably Can’t) Jason is the co-founder and CEO of 37signals (the parent company of Basecamp and HEY). During our talk, we discussed what he learned from his recent sabbatical, his views on writing, the future of AI and its implications for creativity, and more.
Claire Suellentrop on Unlocking Customer-Led Growth in SaaS Identify who your best customers are and how to reach and resonate with more of them with Claire Suellentrop's Forget the Funnel framework.
Be Prepared: How Higher Credit Card Delinquencies Can Affect Your Business (Fed Research) Delinquencies are happening more often among households with auto or student loans, and those with higher credit balances.
Write for Conversions, Build a Bigger SaaS: Copywriting Advice From Joanna Wiebe We discussed the role of AI and copywriting, what you need to be doing to convert more leads into clients with your writing, and the most ridiculous tactics within conversion copywriting that work, but really shouldn't.
Churn Rates for Streaming Services: How Sticky Are Hulu, Disney+, Netflix, and Apple TV+? (Updated Q1 2024) Streaming services were pioneered by Netflix in 2007, with Hulu launching publicly in 2008. It took until November 2019 for both Disney+ and Apple TV+ to launch. Streaming Service Customers Today, each streaming service has millions of customers: * Hulu has 48.5 million paying subscribers * Netflix has 247.1 million
Launch: Customer Health Customer Health helps you and your team be more strategic with your time: know when to engage your best customers, predict at-risk revenue, and address problems before they become unrecoverable.
Seven Pieces of Advice From Customer Success Veteran Jay Nathan Jay is one of the foremost customer success experts in the world and a major thought leaders in the Customer Success space. He'll teach you how how to scale your customer success organization.
Preview: Customer Health, Reactivations, and Precision Payment Retries Announcing Customer Health, Reactivations, and Precision Payment Retries, all new products coming soon to Churnkey.
How to Predict Churn and Improve Retention When churn prediction is done well, it can allow your SaaS company to identify at-risk customers and retain them before they churn.
The Benefits of Dunning Offers: Improved Payment Recovery Rates & Reduced Cancellation Risk “Churn” is an abstraction of something very real and concrete: rejection. That's why we approach every touchpoint in your customer’s journey by remembering that there's a human behind every interaction: someone with a wakeup routine, bills to pay, who has family and friends and emotions.
Churnkey Taps Software Vet Jay Nathan as Strategic Advisor Addition of Nathan Arrives as Churnkey Surpasses $1 Billion in Protected Subscription Revenue
Launch: Segmented Payment Recovery and Trended Cancel Reasons Last month, we brought you AI-centric product improvements with a single goal: to help you build a better product. The first—an extension of Insights AI—sorts through your qualitative cancel flow feedback, categorizes, and sources up to 15 of the most useful, relevant, and urgent pieces. And the second—
Churnkey's Best Practices for Customer Retention A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
Launch: build better products with our AI Sharing raw customer feedback with your team is one of the best ways to spark grounded, effective, and satisfying product improvements. Yes, but: sourcing helpful customer feedback can be a full time job in and of itself. You need to vet it, categorize it, and send it to the right
Preview: "Build with AI" writes and rewrites your cancel flows for you There's nothing worse than a blank text box and a blinking cursor, especially when you're just starting out with cancel flows. That changes with "Build with AI." How "Build with AI" works for creating new cancel flows * Tell Churnkey AI about your
What can be the cause of a churn rate increase in business? When you’re busy building your SaaS business, it can feel impossible to think about anything outside of development and customer acquisition and troubleshooting and marketing and the hundreds of other things on your plate as an operator. But if you don’t add addressing churn to your to-do list,
Launch: Managed Email-Verified Cancel Flows Cancel flows are powerful for every type of subscription business, including those that don't have traditional customer account configurations. Think accounts that are verified by something other than a password, or subscriptions that live on no-code platforms. Fall into any of these categories? We've got you
When your product has a soul It’s your customers who are the ultimate inspiration and your reason for existence. Not your competitors.
Launch: Live Variables unlock even more personalization at scale Unlocking new ways for you to speak directly and personally to your customers at scale is an enduring project for us here at Churnkey HQ. It’s an essential aspect supporting one of our core philosophies: that cancel flows should always be user-friendly, customer-centric, and as empathetic as possible. * 🖖 This
"Churn" isn't a metric, it's people rejecting you—grow from it The term churn is dehumanizing. What we’re really talking about when we talk about churn is rejection.
Want to Win Back Customers Who Cancel? Get Personal. The key to successful winback campaigns is personalization and timing.
How Subscription Pauses and Trial Extensions Increase Retention and Decrease Churn Increasing customer retention and decreasing churn are essential when it comes to growing your SaaS business. But no matter how many churn-reducing tactics you try (gathering customer feedback, creating effective cancel flows, offering targeted discounts, etc.), there are still going to be those inevitable times when customers hit the cancel
Switch Customers to Different Pricing Tiers to Reduce Churn There are many tactics you can use to reduce churn in your SaaS business, like offering targeted discounts and implementing effective cancel flows. But one of the simplest and most constructive ways to reduce user churn is by redirecting customers with different needs to more relevant pricing tiers. Providing your
8 Principles to Guide Your SaaS Pricing Strategy Creating a pricing model that is consistent and easy for customers to understand can help take the friction out of purchasing decisions.
How to Gather and Leverage Customer Feedback to Reduce Churn Reduce churn by Investing in resources and systems that will help you analyze customer feedback.
Using Personalized, Targeted Discounts to Extend Customer LTV and Increase Loyalty Research shows that offering a medium-sized discount can increase the average future value of a customer by 20% to 25%.
Why You Need Cancel Flows: Increase Customer Loyalty, Decrease Churn, and Find New Customer Price Points Cancel flows reduce customer churn, increase customer loyalty, and provide valuable data for what makes customer cancel.
Why Churn Prediction ≠ Churn Reduction, and What To Do Instead On the inherent shortcomings of churn prediction, and how customer retention can be improved with uplift modeling and dynamic point of cancellation offers.
How to Identify Productive Usage Patterns in Your Product When it comes to SaaS products, your customers are constantly providing you with an incredibly useful amount of data with regards to your services, products, and overall business. If you know what you’re looking at, that customer data can offer you invaluable insights into your churn rates, product growth,
How to Retain More Customers and Increase LTV by Identifying The Most Valuable Parts of Your Customer’s Lifecycle SaaS is incredibly unique when it comes to reducing churn and customer retention because, in theory, there’s not a true end to your customer's journey. There’s a ever-evolving customer lifecycle and the lifeblood of your company’s recurring revenue depends on that lifecycle. If you want
Dunning Management: What Is It and Why Should SaaS Companies Care? Proactively manage customer and revenue churn through a process known as dunning management.
Launch: Cancel Flow A/B Testing Churnkey’s Cancel Flow is the most modern, adaptable, and easy to use in the subscription industry. A/B tests simplify your decision-making process.
Launch: Cancel Flow Design 2.0 Designed to make the best impression on your behalf and fit cleanly into your design stack.
How To Reduce Customer Churn: Tactics and Strategies for SaaS Leaders Retention metrics determine company valuations and funding eligibility. So you must ask yourself: how can I reduce customer churn?
What Is Product-Led Growth & Why Does It Matter? How to build a product-led growth model to drive usage and customer acquisition.
Launch: Explore Every Customer’s Journey with Timelines Customer Timelines give you a clear rollup of how every customer responds to invoices, cancel flows, and payment recovery efforts.
6 Customer Retention Metrics Required for SaaS Growth Customer retention focuses on reducing churn and capitalizing on the customers you already have, rather than spending money trying to pull in new customers.
Launch: Block Functionality for Paused and Past-Due Accounts Without Any Dev Time Pause and Past Due Walls make life easier for both our Cancel Flow and Failed Payment Recovery automated retention products.
Launch: Improve Failed Payment Recovery Rates With Our Intelligent Retries Churnkey knows when, how, and why a payment will likely succeed. The effect: boosted recovery rates by 4-12%. That's big.
The 4 Best Customer Retention Software Tools Customer retention software helps businesses keep track of their customers and improve customer retention rates.
Launch: Win Back “Quiet Cancellers” with Dunning Offers With Dunning Offers, you turn a risky customer segment into a revenue expansion opportunity.
Convert More Free Trials Into Paying Customers With These Novel Strategies Conversion rates for free-to-paid trials range from 5% to 50%. Here's how to improve those stats.
Launch: Extend Free Trials and Convert More Customers Automatically Trial extensions are now available as a new offer within every Churnkey cancel flow.
Understanding Subscription Churn and Why It Matters to Your Business The types of churn and how you can improve your retention rates.
The Digital Customer Journey: How to Optimize Acquisition and Retention (With Examples) The key to customer retention lies in managing their digital journey and meeting their needs at every stage of the process.
Launch: Modern dunning for modern companies We are launching a modern approach to dunning. Everyone gets their first month free. And every business making less than $25K MRR gets it for free, forever.
Using Cohort Analysis To Reduce SaaS Churn Learn how to understand cohort analysis and use it to improve your subscription metrics.
The SaaS Founder's Guide to Inflation Why don't software founders adjust pricing more frequently, testing higher price points, or at least peg their monthly rates to inflation?
Launch: Churnkey Stripe App Integrating the best of Churnkey's dashboard with Stripe's new app marketplace
An in-depth guide to churn prevention Get proactive about churn prevention with eight proven strategies to keep customers happy.
Launch: Insight AI for Customer Feedback Analysis We just launched a state-of-the-art machine learning model that looks through every piece of customer feedback for you.
The difference between B2B & B2C churn rates Key definitions and industry benchmarks when it comes to churn, as well as the difference between B2B, B2C, and prosumer churn rates.
Launch: Fresh Dashboard With Powerful New Metrics Today, we’re officially launching Churnkey’s new dashboard and introducing a new metric: Boosted Revenue.
How to Measure and Analyze Your SaaS Churn Understand the four types of SaaS churn, how to calculate each type, and what we believe are the best ways to increase your growth ceiling.
Defining Your SaaS Magic Number & the Best Practices to Improve It Your SaaS magic number can pull back the curtain on your sales and marketing dollars’ efficiency.
How To Encourage Saas Customers To Pause Their Subscriptions (Instead of Cancelling) Looking for ways to effectively reduce SaaS churn? Learn how and why you should give users the ability to pause their subscription instead of cancel.
B2B SaaS Retention Guide: Strategies, Examples & Tools to Adopt Learn all you need to know about automating B2B retention.
B2B SaaS Churn Rate Guide, Benchmarks & How to Improve Understanding your B2B SaaS churn rate is essential for evaluating marketing effectiveness and improving your bottom line.
Tiered & Volume Pricing Strategy, Models, & Examples Tiered or volume pricing models can make the difference between a profitable, growing business or a business losing money.
SaaS Reporting Analytics Guide: Metrics, Tools, Examples Our top SaaS metrics that will help you run your business most effectively.
Gross Retention Vs. Net Retention Vs. Logo Retention: What They Are & How to Optimize Them Learn how to properly track these important SaaS Metrics and better understand what they mean for your business.
Top 23 Saas Blogs In Product, Marketing And Sales To Follow If you’re a SaaS founder, a product manager, or a marketer searching for the best SaaS blogs to follow in 2022, look no further.
6 SaaS Analytics Questions You Should Always Ask The top six questions you should be asking about your SaaS analytics.
We’ve Joined The TinySeed Accelerator Fall 2021 Batch (TinySeed F21) We’re a part of the Fall 2021 Batch alongside other great companies.
Launch: Customer Segmentation for Targeted Cancel Flows Target specific customers and serve up unique cancel flows for each of them.
How 12 Big Tech Companies Save Millions of Dollars With Cancellation Flows We've documented where "Big Tech" players are way ahead of the industry with their use of cancel flows.
Retention Metrics to Reduce Churn and Win Back Customers Understanding these retention metrics is critical for long-term business planning and growth.
Our Favorite Customer Retention Tools Save time and prevent your customers' needs from going unnoticed.
Churn Analysis: From Measurement to Prevention If you're struggling to analyze churn, we’ll share what we've learned over almost a decade of running SaaS companies.
Wavve Has Been Acquired By Calm Capital Our first bootstrapped SaaS company has been acquired. Here is why we sold and how it all happened.
How Churn Affects SaaS Company Valuations Whether you are preparing to sell your SaaS company or want to know its worth, churn rate carries significant weight in your company’s valuation.
Churnkey Springtime Product Updates This month we released free SaaS churn tools, new dashboard reporting tools, and an update on how paused customers are handled. Read up for more info.
When Should I Start Focusing On SaaS Churn? As a SaaS founder, when should you focus on churn? The short answer is that it's never too late. Here is how to get started evaluating and reducing SaaS churn.
The Best Communities For SaaS Founders Communities where founders exchange ideas, obtain feedback, and learn from one another.
How To Collect Insights From Cancelling SaaS Users Learn the best ways to collect meaningful insights on why users cancel their subscriptions from your SaaS tool.
34 Podcasts for SaaS Founders The best podcasts that tackle different topics around building SaaS products.
A Primer on Fighting Churn for SaaS Founders Tips for creating an effective customer retention strategy and ensuring efficient customer success management within your team.
How to Properly Cold Email Prospects as a SaaS Founder Most cold emailing is painful to read... but it doesn't have to be that way. Here are my thoughts on approaching cold email the right way.
What's New at Churnkey | February Churnkey February Update 🔑 | Updated Customer Statistics, New Dashboard Features, and Session Recordings
How To Write Copy That Helps Cut Churn It’s often overlooked how intertwined copywriting is with the major functions of a SaaS business. This is no exception when it comes to churn.
What's a Normal Churn Rate in SaaS? Experienced SaaS founders try to answer an age-old question. Is my churn rate high?
4 Effective Marketing Channels For New SaaS Founders & Indie Hackers Learn the basics behind the marketing strategies SaaS founders use to find initial distribution.
Meet The Investors That Back or Acquire Bootstrapped and Indie SaaS Companies While VC’s focus on 10x’ing their position as quickly as possible, these investors focus on holding long-term positions in bootstrapped and indie companies.
How Wavve Cut Churn by 2% Over Two Months With Better Cancellation Flows How Wavve, a high-volume SaaS company in the podcasting space, cut churn with better cancellation flows.s
Using Freemium to Fuel SaaS Growth Is freemium the right pricing model for your SaaS business? Review the Pros & Cons behind using Freemium to Grow SaaS Revenue.
4 Types of Churn and How to Prevent Them A discussion of customer churn, revenue churn, voluntary churn, involuntary churn. Learn about each type of churn and why they are important.
Retention is the Most Important Revenue Growth Metric Why high customer churn is the biggest threat to SaaS businesses.
What a proper offboarding cancelation flow should look like for a SaaS in 2020 How to properly walk users that are canceling through the process (and how to save them).
Introducing Churnkey If you want to reliably reduce customer churn, you’re going to need a scientific, data-driven approach.