When churn prediction is done well, it can allow your SaaS company to identify at-risk customers and retain them before they churn.
We keep up with the latest in the world of subscription retention, so you don't have to.
A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
When you’re busy building your SaaS business, it can feel impossible to think about anything outside of development and customer acquisition and troubleshooting and marketing and the hundreds of other things on your plate as an operator. But if you don’t add addressing churn to your to-do list,
Reduce churn by Investing in resources and systems that will help you analyze customer feedback.
SaaS is incredibly unique when it comes to reducing churn and customer retention because, in theory, there’s not a true end to your customer's journey. There’s a ever-evolving customer lifecycle and the lifeblood of your company’s recurring revenue depends on that lifecycle. If you want
Retention metrics determine company valuations and funding eligibility. So you must ask yourself: how can I reduce customer churn?
How to understand your market size and plan more strategically.