Churnkey's Best Practices for Customer Retention
A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
Guides
We keep up with the latest in the world of subscription retention, so you don't have to.
What can be the cause of a churn rate increase in business?
When you’re busy building your SaaS business, it can feel impossible to think about anything outside of development and customer acquisition and troubleshooting and marketing and the hundreds of other things on your plate as an operator.
But if you don’t add addressing churn to your to-do list,
How to Gather and Leverage Customer Feedback to Reduce Churn
One of the best things you can do to leverage customer feedback in order to reduce churn is to invest in resources and systems that will help you analyze that feedback.
How to Retain More Customers and Increase LTV by Identifying The Most Valuable Parts of Your Customer’s Lifecycle
SaaS is incredibly unique when it comes to reducing churn and customer retention because, in theory, there’s not a true end to your customer's journey. There’s a ever-evolving customer lifecycle and the lifeblood of your company’s recurring revenue depends on that lifecycle.
If you want to retain
How To Reduce Customer Churn: Tactics and Strategies for SaaS Leaders
As investors continue to look toward retention metrics to determine company valuations and funding eligibility, SaaS leaders must ask themselves: how can I reduce customer churn?
How to Calculate TAM, SAM, and SOM
In order to understand your market size and equip yourself with accurate figures, you have to know how to calculate your Total Addressable Market (TAM), Serviceable Addressable Market (SAM), and Serviceable Obtainable Market (SOM).
Using Cohort Analysis To Reduce SaaS Churn
Cohort analysis is one of the key ways to understand and reduce SaaS customer churn. Learn how to understand cohort analysis and use it to improve your SaaS metrics.