How to Build a Cancel Flow that Minimizes Chargebacks
Customers often initiate chargebacks out of frustration with unexpected subscription terms or difficulty in cancelling their subscriptions. Here are several reasons this happens.
Guides
We keep up with the latest in the world of subscription retention, so you don't have to.
How to Predict Churn and Improve Retention
When churn prediction is done well, it can allow your SaaS company to identify at-risk customers and retain them before they churn.
Churnkey's Best Practices for Customer Retention
A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
What can be the cause of a churn rate increase in business?
When you’re busy building your SaaS business, it can feel impossible to think about anything outside of development and customer acquisition and troubleshooting and marketing and the hundreds of other things on your plate as an operator.
But if you don’t add addressing churn to your to-do list,
How to Gather and Leverage Customer Feedback to Reduce Churn
Reduce churn by Investing in resources and systems that will help you analyze customer feedback.
How to Retain More Customers and Increase LTV by Identifying The Most Valuable Parts of Your Customer’s Lifecycle
SaaS is incredibly unique when it comes to reducing churn and customer retention because, in theory, there’s not a true end to your customer's journey. There’s a ever-evolving customer lifecycle and the lifeblood of your company’s recurring revenue depends on that lifecycle.
If you want
How To Reduce Customer Churn: Tactics and Strategies for SaaS Leaders
Retention metrics determine company valuations and funding eligibility. So you must ask yourself: how can I reduce customer churn?