How to Calculate TAM, SAM, and SOM
Understanding the distinction between TAM, SAM, and SOM provides the necessary data to validate your business model, align investor expectations, and set realistic revenue milestones.
Guides
In-depth guides on subscription retention, churn reduction, and payment recovery. Practical playbooks for SaaS teams.
Gross Retention vs. Net Retention vs. Logo Retention: What They Are & How to Optimize Them
Learn how to properly track these important SaaS Metrics and better understand what they mean for your business.
How to Build a Cancel Flow that Minimizes Chargebacks
Customers often initiate chargebacks out of frustration with unexpected subscription terms or difficulty in cancelling their subscriptions. Here are several reasons this happens.
How to Predict Churn and Improve Retention
When churn prediction is done well, it can allow your SaaS company to identify at-risk customers and retain them before they churn.
Churnkey's Best Practices for Customer Retention
A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
What can be the cause of a churn rate increase in business?
When you’re busy building your SaaS business, it can feel impossible to think about anything outside of development and customer acquisition and troubleshooting and marketing and the hundreds of other things on your plate as an operator.
But if you don’t add addressing churn to your to-do list,
How to Gather and Leverage Customer Feedback to Reduce Churn
Reduce churn by Investing in resources and systems that will help you analyze customer feedback.