Build a Healthier Subscription Business

Notes, resources, and feature launches from the team behind Churnkey

Deep Dive

How 12 Big Tech Companies Save Millions of Dollars With Cancellation Flows

Scott Hurff

Scott Hurff

Top Resources

The Founder's Guide to Inflation

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Migrating from Billflow to Stripe Checkout and Customer Portal

A step-by-step guide to getting started with Stripe Checkout and Stripe Customer Portal for managing customer subscriptions and billing.

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Churnkey's Best Practices for Customer Retention

A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.

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Latest Feature Launches

We release product updates every two weeks. You’ll find release notes on the big features here.

Product Update

Launch: Modern dunning for modern companies

Scott Hurff, Nick Fogle, Rob Moore

Scott Hurff, Nick Fogle, Rob Moore

Product Update

Launch: Churnkey Stripe App

Rob Moore

Rob Moore

Product Update

Launch: Insight AI for Customer Feedback Analysis

Rob Moore

Rob Moore

Product Update

Launch: Fresh Dashboard With Powerful New Metrics

Scott Hurff

Scott Hurff

Product Update

Launch: Customer Segmentation for Targeted Cancel Flows

Scott Hurff

Scott Hurff

Product Update

What's New at Churnkey | February 2021

Churnkey February Update | Updated Customer Statistics, New Dashboard Features, and Session Recordings

Nick Fogle

Nick Fogle

Guides and Resources

We keep up with the latest in the world of subscription retention, so you don't have to.

Article

Understanding Subscription Churn and Why It Matters to Your Business

Scott Hurff

Scott Hurff

Article

The Digital Customer Journey: How to Optimize Acquisition and Retention (With Examples)

Scott Hurff

Scott Hurff

Article

Using Cohort Analysis To Reduce SaaS Churn

Baird Hall

Baird Hall

Article

An in-depth guide to churn prevention

Baird Hall

Baird Hall

Article

The difference between B2B & B2C churn rates

Baird Hall

Baird Hall

Article

How to Measure and Analyze Your SaaS Churn

Scott Hurff

Scott Hurff

Article

Defining Your SaaS Magic Number & the Best Practices to Improve It

Scott Hurff

Scott Hurff

Article

B2B SaaS Retention Guide: Strategies, Examples & Tools to Adopt

Scott Hurff

Scott Hurff

Article

B2B SaaS Churn Rate Guide, Benchmarks & How to Improve

Scott Hurff

Scott Hurff

Article

Tiered & Volume Pricing Strategy, Models, & Examples

Scott Hurff

Scott Hurff

Article

Danny Luskin Joins Churnkey as Head of Sales

Scott Hurff

Scott Hurff

Article

SaaS Reporting Analytics Guide: Metrics, Tools, Examples

Baird Hall

Baird Hall

Article

Gross Retention Vs. Net Retention Vs. Logo Retention: What They Are & How to Optimize Them

Baird Hall

Baird Hall

Article

Top 23 Saas Blogs In Product, Marketing And Sales To Follow

Baird Hall

Baird Hall

Article

6 SaaS Analytics Questions You Should Always Ask

Baird Hall

Baird Hall

Article

We’ve Joined The TinySeed Accelerator Fall 2021 Batch (TinySeed F21)

Nick Fogle, Baird Hall, Scott Hurff, and Rob Moore

Nick Fogle, Baird Hall, Scott Hurff, and Rob Moore

Article

The Easiest Way To Manage Seasonal Churn

Baird Hall

Baird Hall

Article

Retention Metrics to Reduce Churn and Win Back Customers

Baird Hall

Baird Hall

Article

Our Favorite Customer Retention Tools

Scott Hurff

Scott Hurff

Article

Churn Analysis: From Measurement to Prevention

Scott Hurff

Scott Hurff

Article

Wavve Has Been Acquired By Calm Capital

Baird Hall, Nick Fogle, & Rob Moore

Baird Hall, Nick Fogle, & Rob Moore

Article

How Churn Affects SaaS Company Valuations

Baird Hall

Baird Hall

Article

Churnkey Springtime Product Updates

Nick Fogle

Nick Fogle

Article

When Should I Start Focusing On SaaS Churn?

Baird Hall

Baird Hall

Article

The Best Communities For SaaS Founders

Baird Hall

Baird Hall

Article

How To Encourage Saas Customers To Pause Their Subscriptions (Instead of Cancelling)

Baird Hall

Baird Hall

Article

How To Collect Insights From Cancelling SaaS Users

Baird Hall

Baird Hall

Article

34 Podcasts for SaaS Founders

Baird Hall

Baird Hall

Article

A Primer on Fighting Churn for SaaS Founders

Baird Hall

Baird Hall

Article

Why churn prediction ≠ churn reduction, and what to do instead

On the inherent shortcomings of churn prediction, and how customer retention can be improved with uplift modeling and dynamic point of cancellation offers.

Rob Moore

Rob Moore

Article

How to Cold Properly Email Prospects as a SaaS Founder

Baird Hall

Baird Hall

Article

How To Write Copy That Helps Cut Churn

Scott Hurff

Scott Hurff

Article

What's a Normal Churn Rate in SaaS?

Experienced SaaS founders try to answer an age-old question. Is my churn rate high?

Baird Hall

Baird Hall

Article

4 Effective Marketing Channels For New SaaS Founders & Indie Hackers

Baird Hall

Baird Hall

Article

Meet The Investors That Back or Acquire Bootstrapped and Indie SaaS Companies

Baird Hall

Baird Hall

Article

How Wavve Cut Churn by 2% Over Two Months With Better Cancellation Flows (Case Study)

Baird Hall

Baird Hall

Article

Using Freemium to Fuel SaaS Growth

Baird Hall

Baird Hall

Article

4 Types of Churn and How to Prevent Them

Nick Fogle

Nick Fogle

Article

Retention is the Most Important Revenue Growth Metric

Nick Fogle

Nick Fogle

Article

What a proper offboarding cancelation flow should look like for a SaaS in 2020

Baird Hall

Baird Hall

Article

Introducing Churnkey

Nick Fogle

Nick Fogle

Let us show you how Churnkey outsmarts legacy retention products.

We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey to boost their revenue and make customers happier.

Chat With Us