10 Customer Retention KPIs & Metrics: With Free KPI Dashboard
Understand 10 customer retention KPIs and metrics to see how well you retain your customers. Plus, explore several ways to improve them.
Latest
Revenue Growth Rate: Meaning, Calculator, Best Practices
Churn Analytics: Easiest Way to Calculate and Track
Outsourced Churn Management: Who, How, and Alternatives
The Best Churn Management Software Platforms in 2024 (Ranked and Reviewed)
17 Customer Retention Examples From Successful Companies
Chargebacks: Why They’re Dangerous & How to Prevent Them
Churn
Churn Analytics: Easiest Way to Calculate and Track
The six cardinal churn analytics to track are: revenue churn, customer churn, involuntary churn, voluntary churn, retention cohorts and cake charts. Churnkey is the easiest way to keep a pulse on them.
Outsourced Churn Management: Who, How, and Alternatives
Churned ARR: How to Track It?
SaaS Valuation Calculator: How Churn, Growth Rate, and Profit Impacts Valuation
Membership Churn: Benchmarks, Calculator and Best Practices to Improve Churn
Unusually High Churn Rate: Benchmarks and How to Fix?
Launch: Churn Metrics To Track and Improve Churn
Articles
Revenue Growth Rate: Meaning, Calculator, Best Practices
IBM saw negative revenue growth rate while SpaceX saw a 63% revenue growth rate. Learn how to calculate and improve your revenue growth rate.
The Best Churn Management Software Platforms in 2024 (Ranked and Reviewed)
Customer Offboarding: Meaning, Templates, Best Practices
9 Dunning Emails Examples With Do's and Don'ts
Dunning Process: 15 Best Practices
Average Churn Rates for Subscription Services: Data From 8 Industries
Unusually High Churn Rate: Benchmarks and How to Fix?
Guides
How to Build a Cancel Flow that Minimizes Chargebacks
Customers often initiate chargebacks out of frustration with unexpected subscription terms or difficulty in cancelling their subscriptions. Here are several reasons this happens.
How to Predict Churn and Improve Retention
Churnkey's Best Practices for Customer Retention
What can be the cause of a churn rate increase in business?
How to Gather and Leverage Customer Feedback to Reduce Churn
How to Retain More Customers and Increase LTV by Identifying The Most Valuable Parts of Your Customer’s Lifecycle
