Dunning Campaigns

With hard card declines on the rise, where do you turn?

Churnkey's personalized email, SMS, and in-app payment recovery solutions maximize revenue recovery while respecting your customers' experience.

Recover Payments

Recover up to 89% of failed payments

See immediate ROI on day one

Always fixed fees, never a take rate

Cancel Flow

Cancel Flow

Cancel Flow

“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”

Grant Cooper

Co-founder of Cometly

No Churn

When payment retries come up against hard declines, it's time for a new strategy to win back hard-won customers.

But it's tough to spin this one up on your own, harder even to optimize it across multiple channels. Email, SMS, in-app messaging, and more require a monetization team you don't have.

Because every one of your customers is unique: they speak different languages, live in different time zones, subscribe to different plans, and use different payment methods. In an industry first, Churnkey makes it easy to segment payment recovery campaigns—so every message is personal, relevant, and timely.

It's all part of our Payment Recovery suite...

Precision Retries

Optimized retry schedules and tactics enhanced by machine learning and adapted for your business' bespoke needs. Works effectively with banks without customer intervention.

Omnichannel Campaigns

When retries can't solve a failed payment, Churnkey's omnichannel infrastructure gets to work across every possible channel, segmented in every possible way.

Payment Recovery Wall

When retries and campaigns aren't enough, deploy in-app messaging to prevent usage in past-due accounts. Completely configurable, intelligent, and tasteful.

Email Campaigns

Deploy verified, personalized, and segmented email campaigns at scale

Whether you'd like Churnkey to build your campaigns for you, or if you'd like to segment, personalize, localize, and control message timing, our modern email campaign infrastructure has you covered.

Send from your verified domain —: signing your domain, verifying sender addresses, and creating white-labeled subdomains increase deliverability, trust, and conversions. We make this a breeze.

Pipe in key customer data —: by leveraging your business' bespoke customer attributes, create highly-targeted dunning segments that take into account plan, type, duration, and so much more.

Control design and messaging —: match your dunning emails to your brand guidelines with ease. Push campaign copy changes with one click. Preview campaign scenarios for any invoice or customer ID.

Effortless Personalization Done For You

SMS Campaigns

See 3-4x more recoveries than email by leveraging SMS

SMS is a natural extension of our messaging ecosystem. Simply toggle on SMS as a channel, customize the copy if you'd like, and Churnkey will take care of the rest.

Send from a local number —: have a customer base that lives within certain area codes? No problem. We can provision local numbers to increase trust and response rates.

Peace of mind —: since SMS has a 98% open rate (versus ~20% for email), you want to ensure every detail is correct. Preview any message inline, or send yourself on-demand testing campaigns.

One-tap links —: every SMS comes with a pre-signed URL that uses your verified subdomain. The result? Increased trust plus guaranteed conversion rates on our mobile-optimized checkout flow.

Resolve payment failures

In-App Messaging

Our Payment Wall intelligently restricts access to cancelled customers

Improve recovery rates by 12-17% with a tasteful in-app payment reminder. Fully configurable to be as flexible as you need it to be.

Simple to deploy within your app —: block feature access across your entire experience, or just display on specific views. Completely up to you.

Collect new card data inline —: no unnecessary pageloads or click-outs. Customers can update their card right away so they can get back to using your product.

Control design and behavior —: match the Payment Wall to your brand, copywriting style, and more. Decide how aggressive or lenient you'd like to be with our "soft" restriction toggles.

In-App Failed Payment Wall

Billing Contacts API

Route recovery campaigns to the right person on the team

If your product supports multiple seats or roles, payment recovery campaigns can get tricky. Who's the right person to contact? Should you loop in multiple people? How does that even work? With our Billing Contacts API, we'll solve this for you.

Identify key roles —: push your customer data to us via API and indicate which accounts are owners, billing admins, or whatever indicator of authority you track.

Launch focused recovery campaigns —: now, with better targeting, you can speak directly to the contacts responsible for handling billing for their team.

See greater results —: you'll experience marked increases in recovery performance among your team-based accounts.

Resolve payment failures

“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. I'm just surprised my churn has dropped that fast. ”

Austin Bouley

CEO of Impeccable Investor

Everything your team could be using right now...

Personalized Cancel Flows

Personalization for every customer
Unlimited cancel flows
Unlimited customer segments
Custom attributes for advanced targeting
A/B testing engine
Subscription pauses
Discounts, delays, plan changes, other offers
Automatically extend free trials
Anti-gamification measures
Custom branding
No-code editor
Multi-language support
Custom CSS support
Unlimited team members
Dynamic flow branching
Block functionality for paused accounts

Payment Recovery

Personalized for every customer
Unlimited email recovery campaigns
SMS recovery campaigns available
Unlimited customers
Pre-written and optimized campaigns
One-click payment processor setup
Collect partial invoices
Discount future payments
No-code setup and editing
Custom branding
Hosted payment update flows
Customer-facing billing history
Customer-facing cancellation notifications
Precision Retries outperform the industry
Block functionality for past-due accounts
Multi-language support

Reactivation Campaigns

Personalization for every customer
Unlimited reactivation campaigns
Unlimited reactivation segments
Enhanced timing logic
Custom attributes for advanced targeting
Email infrastructure optimized for max deliverability
Use cancel reason, customer health, & more...
One-click reactivation experiences
Personalization for every customer
Custom branding
Hosted payment update flows
No-code setup, creation, and editing
Fallbacks for every edge case
Multi-language support

Customer Health

Identify customers most prone to churn
Dynamic customer base risk scoring
Predict monthly revenue before it happens
Analyze customer sentiment over time
Unlock segmentation via health scores
Bring your own value metrics to enrich your ML model
Customer tables sorted by low, medium, high risk
Bespoke model trained on your billing data

Metrics Suite

Track Boosted Revenue, key metrics over time
Trended, benchmarked cancellation reasons
Understand offer performance over time
Insight AI for qualitative feedback analysis
One-click payment processor setup
Cancel flow journey breakdown
Session recordings for every customer
Activity feed of every flow session
Real-time activity feed of customer status
Recovery success over time
Intelligent retry tracking
Trial conversion tracking

Setup Services

Personalized setup call
Cancel flows built for you
Recovery campaigns created for you
Testing sandbox
Concierge migration from any other providers
Responsive email and live chat support

Integrations

Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
Native Stripe App
Robust real-time webhook infrastructure
Slack app for real-time alerts
Dynamic email reports
Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more

Let us show you how Churnkey outsmarts legacy churn software.

We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.

Schedule a Demo