“ Churnkey keeps our customers around longer and takes care of those difficult situations that could make them unhappy. They make it easy to improve retention across the board. ”
One of the best things you can do for your business is to keep a pulse on why people are cancelling their subscriptions. Knowing why customers cancel not only helps you figure out how you can improve your product, it can also help you figure out how you can get that potential churner to stick around with a custom offer.
Finally, your customer-obsessed team can grasp your retention problem.
Confusing graphs, conflicting values, and painful data comparisons are the norm for most subscription metrics. We don't think it has to be that way. We work hard to interpet your numbers and tell the story behind them.
Across your customer base, cancellation decisions are being made. In some cases, thousands of them every day. You'll get an incredibly useful way to understand the success and failure of these efforts, which offers are most effective, and where to deploy resources.
Reveal cancellation patterns, track how product releases affect churn, and uncover startling trends before they become systemic threats to your business. Cancellation surveys can be tweaked on the fly and deployed instantly to your product.
All your retention metrics, tracked in one place, optimized for maximum legibility. Understand exactly how well your customer base responds to cancel flows, failed payment recovery, then watch revenue respond.
If you want to customize your dunning campaigns, see how well they're doing with a detailed breakdown of campaign performance. See where campaigns drop off, which ones generate the greatest response, and if you're tripping spam filters.
Understand how customers react to your cancellation flow as if you were sitting with them. Experience every hesitation, every lingering cursor, so you can craft more enticing offers.
“ Honestly, Churnkey is easily worth the cost for its cancellation feedback alone. We've been able to gain so much insight into why users want to cancel so we can add features or fix issues. ”
Everything your team could be using right now...
Everything Churnkey does for you...
Personalized churn reduction
Automatic risk scoring
Data that speaks plainly
At-scale feedback analysis
Granular customer analytics
Connect with tools you use
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey to boost revenue, recover failed payments, make customers happier.Chat With Us