Cancellation & Customer Insights

You can’t improve what you don’t measure.

See how healthy your customer base is at a glance. Understand the top reasons why they leave your product and what made them stay. Keep an eye on accounts that seem to be thinking about leaving.

When a paying customer cancels, that means something has changed. It’s critical to understand what that something is.

One of the best things you can do for your business is to keep a pulse on why people are cancelling their subscriptions. Knowing why customers cancel not only helps you figure out how you can improve your product, it can also help you figure out how you can get that potential churner to stick around with a custom offer.

Honestly, Churnkey is easily worth the cost for its cancellation feedback alone. We've been able to gain so much insight into why users want to cancel so we can add features or fix issues.

Davis Baer,
Co-founder of OneUp

Build a bigger SaaS business with Churnkey.

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