Subscription Metrics
Are you struggling to make sense of your churn problem?
See how healthy your customer base is at a glance. Understand the top reasons why they leave your product and what made them stay. Keep an eye on accounts that seem to be thinking about leaving.
“ Churnkey keeps our customers around longer and takes care of those difficult situations that could make them unhappy. They make it easy to improve retention across the board. ”
One of the best things you can do for your business is to keep a pulse on why people are cancelling their subscriptions. Knowing why customers cancel not only helps you figure out how you can improve your product, it can also help you figure out how you can get that potential churner to stick around with a custom offer.
Finally, your customer-obsessed team can grasp your retention problem.
Get the story behind your retention performance, not just vanity metrics
Confusing graphs, conflicting values, and painful data comparisons are the norm for most subscription metrics. We don't think it has to be that way. We work hard to interpret your numbers and tell the story behind them.
Understand how customers move through Churnkey's cancel flows without confusing charts
Across your customer base, cancellation decisions are being made. In some cases, thousands of them every day. You'll get an incredibly useful way to understand the success and failure of these efforts, which offers are most effective, and where to deploy resources.
Quantitative survey data reveals why customers cancel
Reveal cancellation patterns, track how product releases affect churn, and uncover startling trends before they become systemic threats to your business. Cancellation surveys can be tweaked on the fly and deployed instantly to your product.
Watch churn rate drop, recurring revenue grow, and never ask "where are we with churn?" again
All your retention metrics, tracked in one place, optimized for maximum legibility. Understand exactly how well your customer base responds to cancel flows, failed payment recovery, then watch revenue respond.
Understand how payment recovery efforts perform
If you want to customize your dunning campaigns, see how well they're doing with a detailed breakdown of campaign performance. See where campaigns drop off, which ones generate the greatest response, and if you're tripping spam filters.
Experience every cancel flow session through your customers' eyes
Understand how customers react to your cancellation flow as if you were sitting with them. Experience every hesitation, every lingering cursor, so you can craft more enticing offers.
“ Honestly, Churnkey is easily worth the cost for its cancellation feedback alone. We've been able to gain so much insight into why users want to cancel so we can add features or fix issues. ”
Everything your team could be using right now...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited email recovery campaigns
- SMS recovery campaigns available
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Precision Retries outperform the industry
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Personalization for every customer
- Unlimited reactivation campaigns
- Unlimited reactivation segments
- Enhanced timing logic
- Custom attributes for advanced targeting
- Email infrastructure optimized for max deliverability
- Use cancel reason, customer health, & more...
- One-click reactivation experiences
- Personalization for every customer
- Custom branding
- Hosted payment update flows
- No-code setup, creation, and editing
- Fallbacks for every edge case
- Multi-language support
Reactivation Campaigns
- Identify customers most prone to churn
- Dynamic customer base risk scoring
- Predict monthly revenue before it happens
- Analyze customer sentiment over time
- Unlock segmentation via health scores
- Bring your own value metrics to enrich your ML model
- Customer tables sorted by low, medium, high risk
- Bespoke model trained on your billing data
Customer Health
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Metrics Suite
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Setup Services
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
Let us show you how Churnkey outsmarts legacy churn software.
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.
Schedule a Demo