Blog
Product Releases
Product launches, feature updates, and platform improvements at Churnkey.
Product Releases
Becoming retention infrastructure: MCP, open source SDK, and hosted Cancel Flows
Churnkey is becoming the layer powering retention wherever it happens. Introducing our MCP server, open-source cancel flow SDK, and Hosted Cancel Flows.
Product Releases
Launch: Cancel Flow follow-up questions
Churnkey's Cancel Flow surveys now support single choice, multiple choice, and hybrid follow-up questions. Turn freeform cancellation feedback into structured data you can act on.
Product Releases
Launch: the next generation of Cancel Flow A/B testing
With Cancel Flow A/B Testing 2.0, you get deep statistical rigor, documented decisions, and extensive LTV tracking.
Product Releases
Coming October 1: “intelligence,” our new line of breakthrough retention products
Announcing Churnkey Intelligence, a new line of AI products trained on over 700 million tracked billing events and nearly $550 million in additional LTV retained for our customers.
Product Releases
Launch: A/B testing for Payment Recovery campaigns
You can now run A/B tests across email and SMS Payment Recovery campaigns, with full control over copy, timing, subject lines, retry logic, incentives—you name it.
Product Releases
Launch: automatic translations for Cancel Flows and support for 45 new languages
With one toggle, Churnkey will translate your Cancel Flow into multiple languages—no more duplicating flows, no more managing multiple segments. Translated Cancel Flows perform 46% better than non-translated flows.
Product Releases
Launch: Feedback AI v2 is now live for all
You already know that collecting feedback during the cancellation process is one of the most valuable things you can do. It's direct from the customer, tells you exactly why they're thinking of leaving, and provides priceless insights you can use to improve your product, service, and ultimately, your
Product Releases
Launch: billing contacts API, Payment Recovery campaign previews, and more
If your product supports multiple seats or roles, payment recovery campaigns can get tricky. Who's the right person to contact? Should you loop in multiple people? How does that even work? With our Billing Contacts API, we'll solve this for you.
Product Releases
Launch: churn metrics to track and improve churn
You can’t improve what you don’t measure—and that’s especially true for retention. At Churnkey, we know retention is the lifeblood of every subscription business, which is why we’re excited to launch Churn Metrics. 🎉 With Churn Metrics, you’ll instantly access insights like churn rate, voluntary
Product Releases
Launch: SMS Payment Recovery
SMS is a natural extension of our payment recovery ecosystem, performing 3-4x better than email campaigns. Better yet, SMS doesn't add any more burden to your dunning campaign setup.
Product Releases
Launch: Payment Recovery analytics 2.0
Understand Payment Recovery trends and opportunities with all-new date selectors, modernized tooltips, and improved data visualizations across topline metrics, payment status, recovery methods, and more.
Product Releases
Launch: Reactivations, reimagined
Churnkey Reactivations have a new campaign type. One-Time Campaigns blend effortless targeting, revenue tracking, channel marketing, and a customer-centric reactivation flow that optimizes conversion while building trust.
Product Releases
Launch: Reactivations
The goal of Reactivations is to help you realize more revenue without much effort. You serve a bevy of unique customer segments and your retention efforts should reflect that reality.
Product Releases
Launch: customer health
Customer Health helps you and your team be more strategic with your time: know when to engage your best customers, predict at-risk revenue, and address problems before they become unrecoverable.
Product Releases
Preview: customer health, Reactivations, and precision payment retries
Announcing Customer Health, Reactivations, and Precision Payment Retries, all new products coming soon to Churnkey.
Product Releases
Launch: segmented Payment Recovery and trended cancel reasons
Last month, we brought you AI-centric product improvements with a single goal: to help you build a better product. The first—an extension of Insights AI—sorts through your qualitative cancel flow feedback, categorizes, and sources up to 15 of the most useful, relevant, and urgent pieces. And the
Product Releases
Launch: build better products with our AI
Sharing raw customer feedback with your team is one of the best ways to spark grounded, effective, and satisfying product improvements. Yes, but: sourcing helpful customer feedback can be a full time job in and of itself. You need to vet it, categorize it, and send it to the right
Product Releases
Preview: "build with AI" writes and rewrites your Cancel Flows for you
There's nothing worse than a blank text box and a blinking cursor, especially when you're just starting out with cancel flows. That changes with "Build with AI." How "Build with AI" works for creating new cancel flows * Tell Churnkey AI about your customers, if you have any goals
Product Releases
Launch: managed email-verified Cancel Flows
Cancel flows are powerful for every type of subscription business, including those that don't have traditional customer account configurations. Think accounts that are verified by something other than a password, or subscriptions that live on no-code platforms. Fall into any of these categories? We've got you covered
Product Releases
Launch: live variables unlock even more personalization at scale
Live Variables surfaces your customer's data. That means you can include everything from name fields to key metrics.
Product Releases
Launch: Cancel Flow A/B testing
Churnkey’s Cancel Flow is the most modern, adaptable, and easy to use in the subscription industry. A/B tests simplify your decision-making process.
Product Releases
Launch: Cancel Flow design 2.0
Offering the subscription industry’s best cancel flow is continually our top priority, and that means creating an experience that's straightforward, intuitive, and enjoyable for your customers. I’m thrilled to introduce the next phase of our cancel flow experience. It’s designed to make the best impression on your behalf and fit cleanly into your design stack.
Product Releases
Launch: explore every customer’s journey with timelines
Customer Timelines give you a clear rollup of how every customer responds to invoices, cancel flows, and payment recovery efforts.
Product Releases
Launch: block functionality for paused and past-due accounts without any dev time
Pause and Past Due Walls make life easier for both our Cancel Flow and Failed Payment Recovery automated retention products.
Product Releases
Launch: improve failed Payment Recovery rates with our intelligent retries
Churnkey Intelligent Retries uses machine learning and algorithmic processing on data from billions of transactions to know when, how, and why a payment will likely succeed. The effect: boosted recovery rates by 4-12%. That's big.
Product Releases
Launch: win back “quiet cancellers” with dunning offers
With Dunning Offers, you turn a risky customer segment into a revenue expansion opportunity. It’s a unique chance to re-engage Quiet Cancellers who need to find a new price equilibrium with your product.
Product Releases
Launch: extend free trials and convert more customers automatically
Trial extensions are now available as a new offer within every Churnkey cancel flow. Convert more trialing customers and discover more effective trial durations, automatically.
Product Releases
Launch: modern dunning for modern companies
We are launching a modern approach to dunning. Everyone gets their first month free. And every business making less than $25K MRR gets it for free, forever.
Product Releases
Launch: Churnkey Stripe app
Integrating the best of Churnkey's dashboard with Stripe's new app marketplace
Product Releases
Launch: insight AI for customer feedback analysis
Churnkey launches a neural net to synthesize freeform customer feedback and help companies boost customer retention.
Product Releases
Launch: fresh dashboard with powerful new metrics
Today, we’re officially launching Churnkey’s new dashboard and introducing a new metric: Boosted Revenue.
Product Releases
Launch: customer segmentation for targeted Cancel Flows
Use our new Customer Segments to reduce voluntary churn with targeted cancel flows. That means that you can target specific customers and serve up unique cancel flows for each of them.
Product Releases
Churnkey springtime product updates
This month we released free SaaS churn tools, new dashboard reporting tools, and an update on how paused customers are handled. Read up for more info.