10 Customer Retention KPIs & Metrics: With Free KPI Dashboard
Understand 10 customer retention KPIs and metrics to see how well you retain your customers. Plus, explore several ways to improve them.
Retention
17 Customer Retention Examples From Successful Companies
What do billion dollar companies know about retention that others don't? This is a list of examples from Oreo, Spotify, Calendly, Canva, and many more.
Renewal Rate vs Retention Rate: The Differences
Renewal rate works for subscription businesses whereas retention rate works for all businesses. See the most important differences between the two and how to improve them.
Retention Cohort Analysis: Four Simple Ways
There are four ways to analyze a churn or retention cohort chart. Vertically, horizontally, diagonally, and by monitoring outlier events.
Customer Retention Curve: Calculator, Definition, Examples
There are four types of retention curves: declining, flat, and smile curve.
You measure active users (# or % or $) on the x axis. And how that number changes over time.
Retention automation separates growth heroes from growth zeroes
Even a 1% improvement in your retention rate can increase your growth ceiling or MRR by 10%. Retention automation is what makes it a reality.
Churn Rate vs Retention Rate: Two Sides of The Same Coin?
Like the two-faced Greek God, Janus, retention rate and churn rate are intertwined.