New: Churnkey's second annual State of Retention report
Welcome to Churnkey's second State of Retention report, where we analyzed over $3 billion in subscription revenue from over 1,000 companies across the world.
Articles
Revenue Growth Rate: Meaning, Calculator, Best Practices
IBM saw negative revenue growth rate while SpaceX saw a 63% revenue growth rate. Learn how to calculate and improve your revenue growth rate.
The Best Churn Management Software Platforms in 2024 (Ranked and Reviewed)
What is the best software for churn management? Find out with this comparative guide.
Customer Offboarding: Meaning, Templates, Best Practices
Not all churn is bad—what if the door customers exit through could bring them back? Discover how thoughtful offboarding flows, insights, and strategic touchpoints turn churn into a growth opportunity.
9 Dunning Emails Examples With Do's and Don'ts
Dunning email examples from companies like Duolingo, Canva, Slack, Spotify and more.
Dunning Process: 15 Best Practices
Learn how to retry intelligently, escalate communications, send targeted emails to admins and users, proactively notify via SMS, enable one-click reactivation, offer grace periods, personalize and segment campaigns, track churn metrics, and employ five additional tactics.
Average Churn Rates for Subscription Services: Data From 8 Industries
SaaS averages at 4-6% churn rates per month. While ecommerce subscriptions hover at 10-15%. Telecom is lower at 1-2%.