AI Feedback Analysis
Collected customer feedback, but have no idea what to do with it?
Get endless product ideas without having to hire a team of data scientists. Make our Insights AI and years of customer data analysis work for your team, saving you time and informing your product decisions.
“ On any given day, we have a few dozen subscriptions with failing payments. It could be a full-time job for someone to follow up with all these customers. Luckily, Churnkey takes care of it for us. In a typical month, Churnkey recovers over $20k in revenue and saves over 200 customers from churning. It definitely pays for itself. ”
Customer-driven products mean that your customer is the source of truth. Customers who decide to leave your product carry the most raw, honest feedback. But collecting, reviewing, categorizing, and acting on it is such a slog — especially when you're scaling quickly. See how we help your teams level up by automating the virtuous cycle of feedback.
Gain product improvement superpowers without a data scientist
Our AI collects, analyzes, and sorts every bit of qualitative feedback you get. It's an essential complement to the quantitative data, revealing areas where your product is worthy of praise, where it's technically broken, and all the ways people might feel like you're not delivering value. All this. Without a data scientist.
Useful, beautiful data visualization that's accessible to everybody on the team
How do you interpet and present qualitative feedback — word clouds? Slides? Written reports? Scrap laborious, outdated methods and let Insights AI present thoughtful, data-driven feedback analysis. Instantly understandable at a glance.
Insights AI adapts to your business' specific needs to uncover insights that matter
Just like your product, feedback shifts and changes over time. Our natural language processing models are always adapting to the raw feedback you receive and reorganizing insights into meaningful categories.
“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. I'm just surprised my churn has dropped that fast. ”
🧐 Curious? Here's every feature our platform offers...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited recovery campaigns
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Intelligent auto retries
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Track Boosted Revenue, key metrics over time
- Analyze quantitative cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Powerful Metrics
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Getting Set Up
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
Everything Churnkey does for you...
Personalized Cancel Flows
Reduce voluntary churn
Failed Payment Recovery
Dunning so good, it's free
Powerful Metrics
Data that speaks plainly
Insights AI
At-scale feedback extraction
Customer Timelines
Granular customer analytics
Managed For You
Peace-of-mind retention
Integrations
Connect with tools you use
Let us show you how Churnkey outsmarts legacy retention products.
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey to boost their revenue and make customers happier.
Chat With Us