“This will be a complete game changer for our business. 10/10 recommend.”
Starter
Ideal for teams who want to get retention basics in place quickly. Coverage for every type of churn.
$250 per month
- Single, customizable Cancel Flow
- Seven unique offer types to retain customers
- Cancellation survey
- Trial extension flows
- AI feedback analysis
- Pause Wall
- Single Payment Recovery campaign
- Basic payment retries
- In-email offers
- White-label card update experiences
- Comprehensive metrics reporting
Includes core functionality to improve both voluntary and involuntary churn.
Scale
Automate retention operations, forecast churn, get the deepest customer insights. All in one place.
Starts at $499 per month
- Everything in Starter, plus...
- Unlimited Cancel Flow segments
- Unlimited Cancel Flow A/B tests
- Unlimited Payment Recovery segments
- Dunning exclusion lists
- Failed Payment Wall
- Precision Payment Retries
- Segmented Reactivation campaigns
- Customer Health AI platform
- Enriched customer profiles
- Customer base sentiment analysis
- AI customer feedback analytics
- Deeper revenue and churn analytics
- Automatic localization
- Proactive Optimization
Unlocks our full retention platform for maximum personalization and insights.
Enterprise
All the functionality your team needs. Everything managed for you, including implementation.
Starts at $1,299 per month
- Everything in Scale, plus...
- Unlimited team member seats
- Custom integration support
- Private Slack channel access
- Exclusive Data API access
- Enhanced security measures
- Managed Account services
- Quarterly strategy & review meetings
- Ongoing 10x ROI guarantee
- Custom SLA
- Dedicated success contact
- First access to new products
- Enhanced team access controls
- Go-live assistance
- Ongoing technical consultation
Designed for the largest organizations with the most advanced requirements.
“ The customer experience is unparalleled. Churnkey takes the time to understand our business, and the team goes out of its way to monitor our retention and offer recommendations whenever they see an opportunity to improve cancel flows or failed payment recovery. ”
Everything your team could be using right now...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited recovery campaigns
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Precision Retries outperform the industry
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Personalization for every customer
- Unlimited reactivation campaigns
- Unlimited reactivation segments
- Enhanced timing logic
- Custom attributes for advanced targeting
- Email infrastructure optimized for max deliverability
- Use cancel reason, customer health, & more...
- One-click reactivation experiences
- Personalization for every customer
- Custom branding
- Hosted payment update flows
- No-code setup, creation, and editing
- Fallbacks for every edge case
- Multi-language support
Reactivation Campaigns
- Identify customers most prone to churn
- Dynamic customer base risk scoring
- Predict monthly revenue before it happens
- Analyze customer sentiment over time
- Unlock segmentation via health scores
- Bring your own value metrics to enrich your ML model
- Customer tables sorted by low, medium, high risk
- Bespoke model trained on your billing data
Customer Health
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Metrics Suite
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Setup Services
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
What do our customers say after using Churnkey?
“We couldn't be more pleased with the outcome!”
“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”
Got questions?
What payment providers do you support?
Can I cancel at any time?
Will you help me set it up?
Can I talk with you about Churnkey now?
What does it take to implement?
How do you calculate pricing?