Latest Episodes

The Real Cost of Lost Customers with Nick Fogle and Baird Hall, Founders of Churnkey

In this episode Nick Fogle and Baird Hall, the founders of Churnkey, tackle the critical issue of customer churn in SaaS businesses. Drawing from their personal experiences as founders of subscription-based platforms, they shed light on the financial, operational, and cultural costs of churn. They also share actionable strategies, tools,

Building a Customer Centric Business with Robbie Baxter, Author & Subscription Expert

Join hosts Jay Nathan and Robbie Baxter as they discuss building strong subscription businesses, being obsessed about customers, and strategies for every business.

What You Need to Know Now: The FTC's New "Click-to-Cancel" Rule

How is the FTC's new "Click-to-Cancel" rule going to affect your subscription business? Tune in and hear from the Cancellation Experts about what you need to do now.

The Future of B2B SaaS Marketing with Adam Robinson, CEO at Retention.com & RB2B

Join hosts Jay Nathan and Baird Hall as they dive into modern marketing with Adam Robinson, CEO of Retention.com & RB2B, discussing authentic content creation, video strategy, community building, and more. Discover key insights to enhance audience engagement and conversion rates.

B2B SaaS Industry Report (Q1 2024) with Randy Wootton, CEO at Maxio

Randy Wootton, CEO at Maxio joins the podcast to discuss the latest trends uncovered in Maxio's latest B2B SaaS Industry Report.

The "Build vs. Buy" Debate in SaaS – Making the Right Choice (Internal Use Only with Churnkey Leadership)

Join Jay Nathan, Baird Hall, and Nick Fogle as they discuss the "build vs buy" debate in the SaaS industry, exploring historical context, AI impact, and real-world insights.

From B2C to B2B: Strategies for Effective SaaS Marketing | Alex Nazarevich, VP Growth at Unbounce

In this episode, Jay Nathan (COO, Churnkey) and Baird Hall (Co-Founder, Churnkey) sit down with Alex Nazarevich, Vice President of Growth at Unbounce, for an insightful podcast discussion on SaaS marketing.

Scaling to $200M ARR with Todd Olson | CEO & Founder, Pendo

In this episode, Jay Nathan (COO, Churnkey) and Baird Hall (Co-Founder, Churnkey) have a candid conversation with Todd Olson, Founder & CEO of Pendo, a comprehensive product experience platform.

How to scale customer success at every SaaS stage | Jay Nathan (EVP & CCO Higher Logic, co-founder Gain Grow Retain)

Now that the days of cheap money and spending your way out of problems is over, SaaS companies are in a sudden search for newfound efficiencies. But how do you pull that off while maintaining and creating deep customer relationships? Jay Nathan has the answers. Jay's one of

Interlude: from nearly out of cash to achieving 300% revenue growth & profitability in 8 months | Nick Fogle (CEO & co-founder, Churnkey)

We're taking a little break from our usual lineup of guests to peel back the curtain on our story. For our first interlude, I sit down with my business partner and co-founder, Nick Fogle. About Nick He's a lawyer-turned-SaaS-founder who also happens to be an engineer,

Scaling accessibility: from a single Sketch plugin to enterprise player | Cat Noone (Founder & CEO, Stark)

We talk Stark's community-driven distribution strategy, the shift from founder-led sales to a sales team, and more.

How to unlock crazy fast customer-led growth in SaaS | Claire Suellentrop (Forget the Funnel)

Claire Suellentrop is co-founder of Forget the Funnel, a fresh marketing approach for SaaS companies.

Outrunning platform risk & creating the future of AI interfaces | Amit Gupta (co-founder, Sudowrite)

In this episode, I sit down with Amit Gupta, co-founder of Sudowrite. Sudowrite is  an AI-assisted creative writing tool for fiction writers. In addition to co-running Sudowrite, Amit is a sci-fi writer and sold his previous company, Photojojo, in 2014. About Amit Amit is one of the most optimistic people

Build business partnerships that last | Daryn Kelley (Stripe)

Daryn is an expert at sourcing, crafting, and maintaining business partnerships that deliver real business results. We chat about her journey from Box to Stripe, the launch of Stripe's App Marketplace, and how Stripe is strengthening its ecosystem with the help of third-party apps. With insights from Stripe&

How to become a one-person media empire | Rob Walling (TinySeed, MicroConf, Drip)

How to listen * 🍎 Apple Podcasts * 🟢 Spotify * 🎙️ Google Podcasts In this episode, I sit down with Rob Walling — serial entrepreneur, investor, founder of TinySeed, MicroConf, and host of a bunch of hugely popular podcasts, including Startups for the Rest of Us. The Ted Lasso chant "He’s here! He’s

Unlocking the secrets of SaaS growth | Corey Haines (SwipeWell, Baremetrics, SavvyCal)

About Corey I sat down with Corey Haines: marketer, entrepreneur, and podcaster. After his role as Head of Growth at Baremetrics—and consulting with companies like SavyyCal and Riverside.fm—he founded SwipeWell, the only tool dedicated to helping you save, organize, and reference marketing examples. What we discussed 👇 Corey

Rallying to $10M ARR | Jacob Eiting (Founder & CEO, RevenueCat)

I recorded this episode with Jacob Eiting—founder and CEO of the beloved RevenueCat—just after the collapse of Silicon Valley Bank. And while Jacob and his company made it through the banking crisis relatively unscathed, it served as the perfect foil for Jacob's story and what he

Creating unstoppable self-serve SaaS growth | Samuel Hulick (SelfServeSaas.com)

How to listen * 🍎 Apple Podcasts * 🟢 Spotify * 🎙️ Google Podcasts * ▶️ YouTube About Samuel Samuel Hulick is co-founder of Self-Serve SaaS, and has personally helped teams at Atlassian, Spotify, Miro, and many more with their expertise in onboarding, retention, and increasing revenue. In this episode, they share strategies for achieving exponential business growth

Build your company like a product | Sahil Lavingia (Founder & CEO, Gumroad)

How to listen * 🍎 Apple Podcasts * 🟢 Spotify * 🎙️ Google Podcasts About Sahil Sahil Lavingia is an entrepreneur, investor, writer, and painter. He’s the founder of Gumroad, which empowers creators to sell goods and memberships with little overhead. Gumroad runs as a lean, open startup with a no-meeting, no full-time culture, and

Write your way to 3.5x more conversions: a mini masterclass in conversion copywriting | Joanna Wiebe (Copyhackers)

How to listen * 🍎 Apple Podcasts * 🟢 Spotify * 🎙️ Google Podcasts * ▶️ YouTube About Joanna In this episode, I spoke with Joanna Wiebe, founder of Copyhackers and the “OG conversion copywriter.” Joanna is an incredible teacher through her great content and many courses, and works with companies like Canva, Intuit, and MetaLab to up

How to build a business that lasts | Jason Fried (CEO & Co-founder, 37signals, Basecamp, HEY)

How to listen * 🍎 Apple Podcasts * 🟢 Spotify * 🎙️ Google Podcasts * ▶️ YouTube About Jason Jason Fried is co-founder and CEO of 37signals, the makers of Basecamp and HEY. He's a best-selling author of four books about work, design, and building calm companies. Here's what we cover with in this

Premiering soon: Subscription Heroes

What do Jason Fried (Basecamp, HEY), Sahil Lavingia (Gumroad), Joanna Wiebe (Copyhackers), Rob Walling (TinySeed, MicroConf, Drip), Jacob Eiting (RevenueCat), Amit Gupta (Sudowrite), Corey Haines (SwipeWell), Samuel Hulick (Self-Serve SaaS), and others have in common? They're all guests in Season 1 of our new show, Subscription Heroes! With