Acting On Your Churn Data
How to reduce high voluntary and involuntary churn? How to win back lost users? How to predict at-risk customers? And how to truly understand why users churn?
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Recipes for Churnkey Cancel Flows
A long list of ideas to show you what's possible with Churnkey.
How to Leverage Customer Feedback to Fuel Product-Led Growth
Product-Led Growth (PLG) companies enjoy a unique advantage: their product itself drives customer acquisition, retention, and expansion. However, this model comes with the challenge of managing a high volume of users and the feedback they provide. Effectively leveraging this feedback is crucial for refining products, improving user experiences, and ultimately
Customer Retention Management for SaaS
Discover effective customer retention management strategies for SaaS companies. Learn how to reduce churn, enhance customer loyalty, and boost revenue with actionable insights and best practices.
5 Essential PLG Metrics to Measure for Growth & Retention
Unlock growth with these 5 essential Product-Led Growth metrics. Learn how PLG SaaS companies measure user engagement, retention, and more while diving into data-driven insights for sustainable success.
Time to Value: The Overlooked Metric in Product-Led Growth Strategies
Unlock the power of time-to-value (TTV) in your Product-Led SaaS product. Learn how to accelerate user adoption, improve retention, and drive growth by focusing on TTV.
How Product-Led SaaS Companies Can Retain More Self-Serve Subscribers
Retaining self-serve customers is a challenge. Let’s explore some key retention automation strategies that can help PLG SaaS companies reduce churn and retain more self-serve customers.
How to Use Trial Extensions to Convert More Trialing Users
Learn how to use trial extensions to optimize trial conversion rates for Product-Led Growth SaaS Companies. In this post, we explore strategies, trial types, and tactics to convert more trialing users into paying customers.
A Guide to Net Revenue Retention for Subscription & SaaS Companies
If you’re in the SaaS industry, then you probably already have some idea of the pivotal role net revenue retention (NRR) plays in the success and sustainability of your business. NRR is a key metric for SaaS companies that helps give you a better sense for the strength of
How To Fix Failed Payments if You're Using Stripe
Struggling with failed payments in Stripe? Here is a full guide on how to deal with and recover failed payments while using Stripe. Understand the most common card failure codes and how to fix them.
State of Retention Report Webinar
Churnkey partnered with Saas.Group and Usersnap on an annual retention report which helps subscription companies make sense of industry trends and changes. Watch the Webinar here.
A Churn Reduction Guide For Stripe
Unlock the secrets to reducing churn with Churnkey’s expert strategies for Stripe. Learn how personalized cancellation flows can transform your SaaS business.
Why a SaaS Customer Hasn’t Truly Churned After They Cancel: How To Win Back Churned Customers
From our research, you can win back up to 34% of customers who cancelled your product. Here’s how you can leverage this huge opportunity to expand revenue.
What Is a Reactivation Campaign and How You Can Implement One (With Examples)
Just because you’ve lost a customer doesn’t mean they’re gone forever. There are specific strategies you can use to win back customers who have already churned.
That’s where reactivation campaigns come into play. They’re too easily overlooked by marketing and retention teams, but can increase
6 Cancellation Flow Examples That Reduce SaaS Customer Churn (and How to Build One)
A good cancellation flow not only enables a smooth, positive exit for customers who are determined to cancel—it provides you with an opportunity to retain them by making a compelling case for why they should stay subscribed.
What Is “Willingness To Pay” and How Can You Affect It?
"Willingness to pay" encapsulates the perceived value your SaaS product provides to your target audience. Understanding and harnessing your WTP is crucial to SaaS success.
The Guide to Reducing Customer Attrition
What is customer attrition? How can you reduce your attrition rate? Learn the causes and how you can build a healthier business.
How to Calculate and Increase Your Customer Lifetime Value
Excelling in the SaaS industry means retaining customers and reducing your customer churn. In order to accomplish that, there are plenty of statistics and metrics you need to track and churn-fighting strategies you can implement.
But one of the most important areas to focus on is your customer lifetime value.
Customer Churn Analysis: How to Master SaaS' Most Important Process
Customer churn analysis is the evaluation of your churn rates with the goal of reducing your business' overall churn.
How to Calculate a Customer Health Score
Here are the are five major steps that you’ll take when calculating your own customer health score.
Your Guide to Customer Churn Prevention
It's your biggest obstacle to profitability.
Maximize Growth With These SaaS Retention Strategies
Let’s take a deep dive into some the best long-term, sustainable SaaS retention strategies that you can start putting into action.
Guide to Revenue Recovery: Modern Tips for SaaS and Subscription Businesses
Let’s take a look at some more modern tips for revenue recovery.
The SaaS KPIs You Really Need to Track
Ot’s important to specify SaaS key metrics and KPIs that’ll guide you through critical decisions.
Customer Retention Emails: Our Complete Guide (with Examples)
By sending consistent customer retention emails, you can establish yourself as a value-adding presence in their inbox.
What Is a Good CAC? How To Calculate and Reduce Customer Acquisition Cost
What CAC is, how to calculate it, why it’s important, and how you can reduce your customer acquisition cost.
The Guide to Churn Management: Improving Retention, Keep Customers Happy, Staying Sane
Maintaining robust customer retention with a proactive churn management system is crucial for building a healthy subscription business.
But in terms of priority, it can be easy to let churn slip. You know why: unleashing customer acquisition projects and optimizing growth channels is difficult enough. And when new customer acquisition
The Guide to Negative Churn: the Holy Grail of Subscription Retention
The higher your churn rate, the more capital you need to maintain your revenue. That’s why low churn rates are essential for long-term success.
But what’s better than a low churn rate? A negative churn rate.
Get ready for a deep dive into negative churn. We'll
Identifying Customers At Risk of Churning and How to Keep Them as Customers
Loyal and satisfied customers are not only less likely to churn— they’re also more likely to recommend your product to others and essentially act as brand ambassadors for your company. So what do you do about your cohorot of at-risk customers?
To truly understand which customers churn and to
How to Reduce Payment Failures and Recover Customer Accounts
Involuntary churn–when a customer's subscription is cancelled unintentionally–is a significant problem driven by credit card failures. When you lose revenue from people who actively want to pay you, your business shrinks along with your reputation. But it's not a problem you created. Banks, credit
Churn Prevention: Calculate and Lower Your Churn Rate
As a SaaS founder, you already know that customer churn is inevitable to some degree. Research has actually shown that, on average, SaaS businesses lose about 10% of their annual revenue to churn. But too much of it can severely impact the long-term growth and success of your business.
That’
Customer Churn: What Churn Is, Why It Happens, How to Improve Your Churn Rate
Customer churn—caused by cancellations and payment failures—is an inevitable issue for every SaaS business. It silently chips away at your bottom line and, over time, can significantly harm the health of your company. So if you want to grow your revenue and break through a looming growth wall,
How to Use Customer Offboarding to Understand Cancellation Reasons
Churn is the symptom of a problem. That's why optimizing your user offboarding process is so important. When you handle user offboarding well, you can discover the reasons behind cancellation attempts and actually use that information to reduce future churn.
We'll talk about what user offboarding
How to Build Cancellation Surveys that Reduce Churn (with Examples)
Whether you call them exit surveys or cancellation surveys, one thing is for certain — they can be one of the most effective tools in your arsenal for reducing churn. And we all know that churn is one of the biggest hurdles for SaaS companies. But one of the best ways
Here Are the Best Practices for Customer Cancel Flows for Subscription Companies
For any subscription company—whether it's SaaS, e-commerce, or anything else— tasteful customer cancel flows are the most underrated and under-utilized tools when it comes to churn reduction. Customer churn is always a concern for any subscription-based company.
And churn isn’t just a one-time hit — it’s
The Guide to Customer Churn Analysis
Churn is customers leaving your business. And for any SaaS company, understanding what churn is and how to analyze it is a core pillar for building a successful subscription business, whether it's SaaS, e-commerce, or a general subscription model.
Beecause just a 5% reduction in customer churn could