Reactivation & Winback Campaigns
How much revenue are you leaving on the table?
Win back up to 34% of former customers through timed, personalized, and targeted offers. Leverage our one-click reactivation campaigns to maximize revenue potential.
“ Churnkey has been a game changer for our business. We went from 33% churn before Churnkey and reduced it to 26% in just eight weeks. And it keeps dropping every day! A new product released this month just recovered a ton of revenue for us. I recommend Churnkey every chance I get! ”
Leverage your customers' cancellation reason to craft the perfect campaign
Every one of your customers left for a reason. Use those reasons as the foundation of your Reactivation campaigns to address why they left and how you resolved their objections. Then sit back and watch your MRR grow.
Reactivate only your best customers with Customer Health targeting
When paired with Customer Health, your Reactivation campaigns will be unstoppable. Churnkey determines your best customers and remembers how they felt when they cancelled. When you're ready to invite them back, it's just a few clicks to target them.
Reactivation campaigns aren't all-or-nothing or one-size-fits-all
That's why you can create unlimited Reactivation segments for every campaign you'd like to run. Mix and match by timing, cancellation reason, customer health, sentiment, plans, and so much more. Create and deploy in minutes.
All the variables you need to write powerful campaigns
Every Reactivation campaign message can be customized to be as personal as possible. Churnkey offers a slew of powerful variables out of the box—but you can pipe in your own custom attributes with ease.
No passwords, no logging in: reactivate your customer with just one click
With just one tap or click your customers will apply your offer to their account and immediately reactivate their subscription. And it all happens on our optimized Reactivation flow that's white-labeled under your brand. So there's nothing for you to manage except your increased revenue.
The Reactivation performance metrics you need
Churnkey makes it easy to track reactivated revenue and the performance of every campaign. So you'll understand which segments, language, and calls-to-action peform best without having to manage unreliable integrations or unruly spreadsheets.
“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. I'm just surprised my churn has dropped that fast. ”
Everything your team could be using right now...
- Personalization for every customer
- Unlimited cancel flows
- Unlimited customer segments
- Custom attributes for advanced targeting
- A/B testing engine
- Subscription pauses
- Discounts, delays, plan changes, other offers
- Automatically extend free trials
- Anti-gamification measures
- Custom branding
- No-code editor
- Multi-language support
- Custom CSS support
- Unlimited team members
- Dynamic flow branching
- Block functionality for paused accounts
Personalized Cancel Flows
- Personalized for every customer
- Unlimited recovery campaigns
- Unlimited customers
- Pre-written and optimized campaigns
- One-click payment processor setup
- Collect partial invoices
- Discount future payments
- No-code setup and editing
- Custom branding
- Hosted payment update flows
- Customer-facing billing history
- Customer-facing cancellation notifications
- Precision Retries outperform the industry
- Block functionality for past-due accounts
- Multi-language support
Payment Recovery
- Personalization for every customer
- Unlimited reactivation campaigns
- Unlimited reactivation segments
- Enhanced timing logic
- Custom attributes for advanced targeting
- Email infrastructure optimized for max deliverability
- Use cancel reason, customer health, & more...
- One-click reactivation experiences
- Personalization for every customer
- Custom branding
- Hosted payment update flows
- No-code setup, creation, and editing
- Fallbacks for every edge case
- Multi-language support
Reactivation Campaigns
- Identify customers most prone to churn
- Dynamic customer base risk scoring
- Predict monthly revenue before it happens
- Analyze customer sentiment over time
- Unlock segmentation via health scores
- Bring your own value metrics to enrich your ML model
- Customer tables sorted by low, medium, high risk
- Bespoke model trained on your billing data
Customer Health
- Track Boosted Revenue, key metrics over time
- Trended, benchmarked cancellation reasons
- Understand offer performance over time
- Insight AI for qualitative feedback analysis
- One-click payment processor setup
- Cancel flow journey breakdown
- Session recordings for every customer
- Activity feed of every flow session
- Real-time activity feed of customer status
- Recovery success over time
- Intelligent retry tracking
- Trial conversion tracking
Metrics Suite
- Personalized setup call
- Cancel flows built for you
- Recovery campaigns created for you
- Testing sandbox
- Concierge migration from any other providers
- Responsive email and live chat support
Setup Services
- Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
- Native Stripe App
- Robust real-time webhook infrastructure
- Slack app for real-time alerts
- Dynamic email reports
- Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more
Integrations
Everything Churnkey does for you...
Cancel Flows
Personalized churn reduction
Failed Payment Recovery
Customer-centric dunning
Reactivations
Win back former customers
Customer Health
Automatic risk scoring
Powerful Metrics
Data that speaks plainly
Insights AI
At-scale feedback analysis
Customer Timelines
Granular customer analytics
Managed For You
Peace-of-mind retention
Integrations
Connect with tools you use
Let us show you how Churnkey outsmarts legacy churn software.
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.
Schedule a Demo