Customer Health Platform

How healthy is your subscription business?

Be more strategic with your team's time: know when to engage your best customers, predict at-risk revenue, and track trends in feedback. Done for you automatically.

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Identify customers most prone to churning

Target expansion revenue opportunities

Deploy time, money & resources more efficiently

“ I have been astounded by the customer service Churnkey has provided us...the team has built and delivered on every promise made and this will be a complete game changer for our business. 10/10 recommend. ”

Charley Burtwistle

Director of Business Performance, Buildertrend

Your customer-obsessed team's job just got a whole lot easier.

Customers expect a lot. Can feel like they’re not being heard. And your team does their best to serve them, keep them happy. Only now, you have to do it with less: less time, money, and resources.

But what if you knew how much of your revenue was at risk? Had some way to experience the thoughts and feelings of your customers at scale? You’d be able to intercede before churn happened. Reexamine opportunities for expansion revenue. Make your subscription business healthier. Ready? Leave it to us.

Score Your Customer Base

Visualize, understand, and act on the health of all your accounts

Low, medium, and high risk: every customer has a place in your world. It’s a new, powerful way to think about your accounts, and it’s a healthy way for your teams to decide where to spend their treasure.

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Assess Your Revenue Risk

Predict the amount of revenue you’re at risk of losing—or retaining—next month

With revenue risk scoring, you’ll truly understand how urgent your churn problem might be. On the other hand, you might be in a good spot, which means you’re free to invest in other initiatives. That’s the power of peering into the future.

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Analyze Sentiment Trends

Track how your customers are feeling about your product over time

What if you could know how your customer base felt, in general? Were they unhappy or reluctant or apologetic when they left? Have you done something to anger them en masse? Using qualitative feedback analysis from our Insights AI, you’ll know how your actions affect your customers over time.

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Enrich Your Customer Stories

Understand how a customer’s account health shifted over time next to key stats

See how a customer’s Health Score ranks now compared to the past, alongside LTV, account age, revenue operations timelines, and more. It’s a complete out-of-the-box customer snapshot without any work from your team.

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Dynamically Rank Your Accounts

Help your front-line teams prioritize which accounts to engage

Customer success platforms have become a game of “whack-a-mole” without the fun or personality. We’re simplifying the job of frontline teams by automatically sorting accounts into Low, Medium, and High Risk customer lists.

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Unlock New Segmentation

Rethink how you personalize your customer-facing retention ops

Cancel Flows, Failed Payment Recovery, Reactivation Campaigns, Customer Profiles, and Insights AI. Now, you can enhance your personalization capabilities across every Churnkey product— all while simplifying segmentation. Customer Health scores are now integrated everywhere within the Churnkey platform.

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Personalize Customer-Facing Retention Ops

Your Bespoke ML Model

Just connect your billing data, and we’ll take it from there

Every business has their own unique customer base. All you need to do is connect your payment processor, then we’ll train a bespoke ML model on your data.

Connect once, get your own ML model —: it doesn't take any effort on your part beyond connecting your payment processor. It's the best deal in the business. No flatfiles, no messy data imports. We know billing data. We know subscriptions. You get the benefit.

Pipe in key value metrics —: some of our best customers track their key value metrics and send them along to Churnkey. With your custom attributes, our bespoke customer health model just gets better.

Unlock event tracking you'll like —: without the bloat. We’ll stitch together your event data with your customer subscription data. You get a comprehensive view of your customers.

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“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. I'm just surprised my churn has dropped that fast. ”

Austin Bouley

CEO of Impeccable Investor

Everything your team could be using right now...

Personalized Cancel Flows

Personalization for every customer
Unlimited cancel flows
Unlimited customer segments
Custom attributes for advanced targeting
A/B testing engine
Subscription pauses
Discounts, delays, plan changes, other offers
Automatically extend free trials
Anti-gamification measures
Custom branding
No-code editor
Multi-language support
Custom CSS support
Unlimited team members
Dynamic flow branching
Block functionality for paused accounts

Payment Recovery

Personalized for every customer
Unlimited recovery campaigns
Unlimited customers
Pre-written and optimized campaigns
One-click payment processor setup
Collect partial invoices
Discount future payments
No-code setup and editing
Custom branding
Hosted payment update flows
Customer-facing billing history
Customer-facing cancellation notifications
Precision Retries outperform the industry
Block functionality for past-due accounts
Multi-language support

Reactivation Campaigns

Personalization for every customer
Unlimited reactivation campaigns
Unlimited reactivation segments
Enhanced timing logic
Custom attributes for advanced targeting
Email infrastructure optimized for max deliverability
Use cancel reason, customer health, & more...
One-click reactivation experiences
Personalization for every customer
Custom branding
Hosted payment update flows
No-code setup, creation, and editing
Fallbacks for every edge case
Multi-language support

Customer Health

Identify customers most prone to churn
Dynamic customer base risk scoring
Predict monthly revenue before it happens
Analyze customer sentiment over time
Unlock segmentation via health scores
Bring your own value metrics to enrich your ML model
Customer tables sorted by low, medium, high risk
Bespoke model trained on your billing data

Metrics Suite

Track Boosted Revenue, key metrics over time
Trended, benchmarked cancellation reasons
Understand offer performance over time
Insight AI for qualitative feedback analysis
One-click payment processor setup
Cancel flow journey breakdown
Session recordings for every customer
Activity feed of every flow session
Real-time activity feed of customer status
Recovery success over time
Intelligent retry tracking
Trial conversion tracking

Setup Services

Personalized setup call
Cancel flows built for you
Recovery campaigns created for you
Testing sandbox
Concierge migration from any other providers
Responsive email and live chat support

Integrations

Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
Native Stripe App
Robust real-time webhook infrastructure
Slack app for real-time alerts
Dynamic email reports
Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more

Everything Churnkey does for you...

Cancel Flows

Personalized churn reduction

Failed Payment Recovery

Customer-centric dunning

Reactivations

Win back former customers

Customer Health

Automatic risk scoring

Powerful Metrics

Data that speaks plainly

Insights AI

At-scale feedback analysis

Customer Timelines

Granular customer analytics

Managed For You

Peace-of-mind retention

Integrations

Connect with tools you use

Let us show you how Churnkey outsmarts legacy churn software.

We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.

Schedule a Demo