Passive Churn: 9 Best Practices to Fix Passive Churn
Passive churn happens when customers are lost due to issues like failed payments or billing errors, without actively choosing to leave. Thankfully, there are ways to reduce passive churn.
Churn
How To Interview Churned Customers?
Interviewing churned customers is a great way to get qualitative feedback to your team. This article shows how you can automate feedback collection with Churnkey.
What Is Involuntary Churn, How To Reduce It, Benchmarks
All involuntary churn issues like payment processing errors, logging out, switching emails, expired credit cards, limit reached, address change and how to solve them.
Churn Rate vs Retention Rate: Two Sides of The Same Coin?
Like the two-faced Greek God, Janus, retention rate and churn rate are intertwined.
Revenue Churn And Its Common Pitfalls
Revenue churn is the loss of revenue from existing customers over a specific period, which can occur through cancellations, downgrades, or non-renewals.
The Best Churn Reduction Software Platforms in 2024 (Ranked and Reviewed)
What is the best platform for churn reduction? Find out with this comparative guide.
Churn Rates for Streaming Services: How Sticky Are Hulu, Disney+, Netflix, and Apple TV+? (Updated Q1 2024)
Streaming services were pioneered by Netflix in 2007, with Hulu launching publicly in 2008. It took until November 2019 for both Disney+ and Apple TV+ to launch.
Streaming Service Customers
Today, each streaming service has millions of customers:
* Hulu has 48.5 million paying subscribers
* Netflix has 247.1 million