---
title: "Launch: improve failed Payment Recovery rates with our intelligent retries"
description: "Churnkey Intelligent Retries uses machine learning and algorithmic processing on data from billions of transactions to know when, how, and why a payment will likely succeed. The effect: boosted recovery rates by 4-12%. That's big."
canonical: "https://churnkey.co/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries"
category: "blog"
author: "Scott Hurff"
author_role: "Co-founder & Chief Product Officer"
date_published: "2022-11-17"
last_updated: "2025-01-23"
---

# Launch: improve failed Payment Recovery rates with our intelligent retries

By Scott Hurff, Co-founder & Chief Product Officer · Published 2022-11-17

Churnkey’s [Failed Payment Recovery](/feature/dunning) product ensures you get paid before charge failures lock you out of your customers forever. This type of involuntary churn can cause up to 40% of your customer churn.

That’s a lot of headache for a problem created by banks, card companies, their opaque policies, and not you.

Too much is on the line for your reputation to take a hit because of someone else’s problem. But you’re not going to become a dunning expert, and why should you?

We got your back. Churnkey recovers up to 81% of failed payments with our modern infrastructure and a fresh approach to dunning. Take, for instance, [Dunning Offers](/blog/launch-win-back-quiet-cancellers-with-dunning-offers): a feature that turns a risky customer segment into a revenue expansion opportunities by enticing them to update their cards with personalized offers.

## Introducing Churnkey intelligent retries

Given that, we’re always improving our [modern payment recovery service for modern companies](/blog/launch-modern-dunning-for-modern-companies), and that’s why we’re launching an improvement to behind-the-scenes recovery efforts: **Intelligent Retries**.

Here’s the context: you can actually resolve a significant portion of payment failures without even talking to a customer. But this is the classic so-called threading the needle problem, since card issuers only allow you to retry from six to ten times.

Those add up quickly.

## Innovation without any effort on your part

But with Intelligent Retries, we use machine learning and algorithmic processing on data from billions of transactions to know when, how, and why a payment will likely succeed—with optimal retry conditions based on:

-   Card type on file
-   Geographical location
-   First and last successful payment date
-   Failure reason
-   If a card is stolen, lost, or marked as “do not retry”
-   Pay days in certain countries
-   Temporary, throw-away card status
-   …and over a dozen other factors

But that’s not all. Armed with this intelligence, Intelligent Retries work in tandem with Churnkey’s failed payment recovery campaigns. Together, they coordinate their operations, effectively double-optimizing for the best way to resolve your customers’ past-due payments.

All in, this is a big win.

We’re seeing it in the numbers: **recovery rates are boosted by 4-12% with Intelligent Retries.**

Intelligent Retries will evolve based on industry and economic dynamics, so we're always looking out for you.

## Recover more failed payments today

Turn on Churnkey Failed Payment recoveries today, and you’ll see ROI immediately. That’s because:

You get the first month free

Companies under $300K ARR get dunning free

You’ll only pay fixed rates, never a percentage (hint: our prices are the most aggressive in the business)

You’ll see recovery rates up to 81% without blinking an eye

-   Our average rate is about 61%
-   Industry averages are in the 38-52% range

You’ll start recovering payments _immediately_ after going live

So try out [Churnkey Payment Recovery now](/feature/dunning), send me an email (scott at churnkey dot co) to learn more, or [schedule a quick chat](http://savvycal.com/churnkey-team/retention-strategy?ref=churnkey.co) to ask us anything that’s on your mind.