This month we released free SaaS churn tools, new dashboard reporting tools, and an update on how paused customers are handled. Read up for more info.
Welcome to Spring, fellow founders. With warmer weather around the corner for most and vaccinations becoming more available, many people are starting to get back to some level of normalcy. It's interesting to see how this is affecting different SaaS businesses in this tweet thread.
It's a great time to be focusing on customer retention and reducing churn.
We have been plowing more work into making Churnkey better. Here's what's new!
Our year-to-date-results are updated and we are even more bullish on what Churnkey can do for SaaS companies.
While building your Churnkey cancellation flows, you can now preview the what the flow will look like for your customers by clicking the 👁️ icon in the top menu bar. Finally!
The Cancellation Insights report can now be filtered by plan billing intervals and specific plan ID's.
The sessions results pane is now paginated to help with organization and better loading speeds.
When a paused user enters your cancellation flow, an updated state will show their resume date and allow the customer to cancel (which will override the cancel).
We launched a new Churn Calculator that lets you visualize your current churn, how it impacts your growth ceiling, and how Churnkey could help optimize your profits over the long run. Visit https://churnkey.co/saas-churn-calculator to see how much bigger your business can be when you reduce churn.
The results we're seeing are simply stunning. That's why we'll give you twice your money back (view our pricing here) if we can't retain more customers for you. To put it another way, that's a 200% refund if you don't get results.
We keep up with the latest in the world of subscription retention, so you don't have to.
Even when your company has a repeatable acquisition flow, driving customers into a leaky bucket is a problem. That’s why customer retention is a prerequisite for growth. It’s true whether you’re at a small startup or a larger company: lowering your churn rate counteracts the cost of customer acquisition and increases customer lifetime value.