Why You Need Cancel Flows: Increase Customer Loyalty, Decrease Churn, and Find New Customer Price Points
Cancel flows reduce customer churn, increase customer loyalty, and provide valuable data for what makes customer cancel.
Shelby Mayer
How to Identify Productive Usage Patterns in Your Product
When it comes to SaaS products, your customers are constantly providing you with an incredibly useful amount of data with regards to your services, products, and overall business. If you know what you’re looking at, that customer data can offer you invaluable insights into your churn rates, product growth,
How to Retain More Customers and Increase LTV by Identifying The Most Valuable Parts of Your Customer’s Lifecycle
SaaS is incredibly unique when it comes to reducing churn and customer retention because, in theory, there’s not a true end to your customer's journey. There’s a ever-evolving customer lifecycle and the lifeblood of your company’s recurring revenue depends on that lifecycle.
If you want
What Is a Good Monthly Churn Rate?
How to know if your business experiencing too much churn.
What Is Product-Led Growth & Why Does It Matter?
How to build a product-led growth model to drive usage and customer acquisition.
How to Calculate TAM, SAM, and SOM
How to understand your market size and plan more strategically.
6 Customer Retention Metrics Required for SaaS Growth
Customer retention focuses on reducing churn and capitalizing on the customers you already have, rather than spending money trying to pull in new customers.