How to Build a Cancel Flow that Minimizes Chargebacks Customers often initiate chargebacks out of frustration with unexpected subscription terms or difficulty in cancelling their subscriptions. Here are several reasons this happens.
Launch: Reactivations The goal of Reactivations is to help you realize more revenue without much effort. You serve a bevy of unique customer segments and your retention efforts should reflect that reality.
Launch: Customer Health Customer Health helps you and your team be more strategic with your time: know when to engage your best customers, predict at-risk revenue, and address problems before they become unrecoverable.
Churnkey Taps Software Vet Jay Nathan as Strategic Advisor Addition of Nathan Arrives as Churnkey Surpasses $1 Billion in Protected Subscription Revenue
Churnkey's Best Practices for Customer Retention A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
When your product has a soul It’s your customers who are the ultimate inspiration and your reason for existence. Not your competitors.
Why Churn Prediction ≠ Churn Reduction, and What To Do Instead On the inherent shortcomings of churn prediction, and how customer retention can be improved with uplift modeling and dynamic point of cancellation offers.