The calculation for your customer health score will be unique to your company and your specific product. But there are five major steps that you’ll take when calculating a customer health score.
Not knowing where to focus your attention in your SaaS analytics could get overwhelming and confusing. That’s why it’s important to specify SaaS key metrics and KPIs that’ll guide you through critical decisions. Here are our top SaaS metrics that will help you run your business most effectively.
By sending consistent customer retention emails, you can establish yourself as a value-adding presence in their inbox, build a strong connection, and remind customers of how your product can solve their pain points and improve their lives.
Much like other SaaS metrics, your customer acquisition cost is both a reflection of the potential future success of your company and a tool you can leverage to meet your company goals.
Maintaining robust customer retention with a proactive churn management system is crucial for building a healthy subscription business. But in terms of priority, it can be easy to let churn slip. You know why: unleashing customer acquisition projects and optimizing growth channels is difficult enough. And when new customer acquisition
The higher your churn rate, the more capital you need to maintain your revenue. That’s why low churn rates are essential for long-term success. But what’s better than a low churn rate? A negative churn rate. Get ready for a deep dive into negative churn. We'll define negative
Loyal and satisfied customers are not only less likely to churn— they’re also more likely to recommend your product to others and essentially act as brand ambassadors for your company. So what do you do about your cohorot of at-risk customers? To truly understand which customers churn and to