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Cancellations

6 Cancellation Flow Examples That Reduce SaaS Customer Churn (and How to Build One)

6 Cancellation Flow Examples That Reduce SaaS Customer Churn (and How to Build One)

A good cancellation flow not only enables a smooth, positive exit for customers who are determined to cancel—it provides you with an opportunity to retain them by making a compelling case for why they should stay subscribed.

The Guide to Reducing Customer Attrition

The Guide to Reducing Customer Attrition

What is customer attrition? How can you reduce your attrition rate? Learn the causes and how you can build a healthier business.

Your Guide to Customer Churn Prevention

Your Guide to Customer Churn Prevention

It's your biggest obstacle to profitability.

Maximize Growth With These SaaS Retention Strategies

Maximize Growth With These SaaS Retention Strategies

Let’s take a deep dive into some the best long-term, sustainable SaaS retention strategies that you can start putting into action.

How to Use Customer Offboarding to Understand Cancellation Reasons

How to Use Customer Offboarding to Understand Cancellation Reasons

Churn is the symptom of a problem. That's why optimizing your user offboarding process is so important. When you handle user offboarding well, you can discover the reasons behind cancellation attempts and actually use that information to reduce future churn. We'll talk about what user offboarding

How to Build Cancellation Surveys that Reduce Churn (with Examples)

How to Build Cancellation Surveys that Reduce Churn (with Examples)

Whether you call them exit surveys or cancellation surveys, one thing is for certain — they can be one of the most effective tools in your arsenal for reducing churn. And we all know that churn is one of the biggest hurdles for SaaS companies. But one of the best ways

Here Are the Best Practices for Customer Cancel Flows for Subscription Companies

Here Are the Best Practices for Customer Cancel Flows for Subscription Companies

For any subscription company—whether it's SaaS, e-commerce, or anything else— tasteful customer cancel flows are the most underrated and under-utilized tools when it comes to churn reduction. Customer churn is always a concern for any subscription-based company. And churn isn’t just a one-time hit — it’s