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Decline Codes

Stripe and gateway decline code reference. What each code means and how to recover failed payments.

Stripe Card Not Supported Decline Code: Meaning, Stats, and How To Fix?

Stripe Card Not Supported Decline Code: Meaning, Stats, and How To Fix?

Card Not Supported refers to when transactions are refused due to card type restriction, geographic restriction, or bank policies. It's a hard decline so the best thing to do is to nicely ask customers to enter a new card.

Stolen Card Decline Code: Meaning, Stats, and How To Fix?

Stolen Card Decline Code: Meaning, Stats, and How To Fix?

Stolen cards are an unusual payment error returned by banks. This occurs when fraudsters test the validity of stolen cards on your site. It’s a hard decline, meaning you cannot retry the payment.

Restricted Card Decline Code (62): Meaning, Stats, and How To Fix?

Restricted Card Decline Code (62): Meaning, Stats, and How To Fix?

Restricted card refers to when transactions are refused because the card is reported lost or stolen. You can let the customer know and make it easy for them to enter a new card. It's a hard decline which means you cannot retry the payment.

Stripe Card Velocity Exceeded Decline Code: Meaning, Stats, and How To Fix?

Stripe Card Velocity Exceeded Decline Code: Meaning, Stats, and How To Fix?

Card Exceeded Decline refers to when transactions are refused because customers exceeds the balance or the transaction limit (# or $). You can let the customer know and make it easy for them to enter a new card. It's a hard decline which means merchants cannot retry the payment.

Stripe Generic Decline Code: Meaning, Stats, and How To Fix?

Stripe Generic Decline Code: Meaning, Stats, and How To Fix?

Generic Decline refers to when transactions are refused by banks or financial institutions. You can let the customer know and make it easy for them to enter a new card. It's a soft decline which means you can retry within certain limits.

Call Issuer Decline Code: Meaning, Stats, and How To Fix?

Call Issuer Decline Code: Meaning, Stats, and How To Fix?

Call Issuer refers to when transactions are refused by banks or financial institutions. The ask is to call the issuer. It's a soft decline.

Stripe Authentication Required: Meaning and How To Fix?

Stripe Authentication Required: Meaning and How To Fix?

The authentication_required code means the transaction needs more verification, usually through 3D Secure. Proper handling of this code can lead to successful transactions and improved security.