How to Predict Churn and Improve Retention
When churn prediction is done well, it can allow your SaaS company to identify at-risk customers and retain them before they churn.
Churn
Churnkey's Best Practices for Customer Retention
A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.
What can be the cause of a churn rate increase in business?
When you’re busy building your SaaS business, it can feel impossible to think about anything outside of development and customer acquisition and troubleshooting and marketing and the hundreds of other things on your plate as an operator.
But if you don’t add addressing churn to your to-do list,
"Churn" isn't a metric, it's people rejecting you—grow from it
The term churn is dehumanizing. What we’re really talking about when we talk about churn is rejection.
How Subscription Pauses and Trial Extensions Increase Retention and Decrease Churn
Increasing customer retention and decreasing churn are essential when it comes to growing your SaaS business. But no matter how many churn-reducing tactics you try (gathering customer feedback, creating effective cancel flows, offering targeted discounts, etc.), there are still going to be those inevitable times when customers hit the cancel
Switch Customers to Different Pricing Tiers to Reduce Churn
There are many tactics you can use to reduce churn in your SaaS business, like offering targeted discounts and implementing effective cancel flows. But one of the simplest and most constructive ways to reduce user churn is by redirecting customers with different needs to more relevant pricing tiers. Providing your
How to Gather and Leverage Customer Feedback to Reduce Churn
Reduce churn by Investing in resources and systems that will help you analyze customer feedback.