Launch: Payment Recovery Analytics 2.0
Understand Payment Recovery trends and opportunities with all-new date selectors, modernized tooltips, and improved data visualizations across topline metrics, payment status, recovery methods, and more.
When we expanded into Payment Recovery nearly two years ago, we were solving old problems in novel ways. Doing something fresh in an industry that hadn't innovated much since 2012, by launching products like:
Now, we're turning our attention to the what of Payment Recovery by improving how we display and enable you to track progress.
New Date Selectors, Tooltips, and Export Options
Date Selectors
Can you help me understand recent trends here? I'm having trouble figuring out what's happened recently in my Payment Recovery dashboard, and I need to know because my manager is asking.
This feedback—any many other bits like it—motivated us to invest in modern date selectors at the top of your Payment Recovery dashboard. That way, you can select a single date range and see how the story plays from topline metrics all the way down to recent campaign progress.
To make this possible, it had to be fast. So we invested in upgrading our infrastructure and data pipeline behind the scenes. What would have taken up to 20 seconds in some cases now we can load fresh in two seconds or less.
Tooltip Modernization
Hovering over datapoints now gets you a clearer look into the data flowing into our graphs. This is something we've wanted to improve for a long time, and here it is.
Export Options
Every new data visualization has upgraded "Export" functionality. Data exports adhere to the dates you've selected and our CSVs are now easier to read and analyze than ever.
New & Improved Data Visualizations
Topline Metrics
Your Payment Recovery story is now easier than ever to understand. Based on your selected time period, we now surface:
- Payments due—the payment volume you should have collected within this period
- Failed payments—how many of your payments due didn't complete
- Payments recovered—the volume of payments Churnkey recovered, as well as how much payment volume is currently being recovered by all of the methods available to you on our platform
- Payment percentage recovered—your payment completion rate at this point in time after recovery attempts have taken place
Payment Status
Our reimagined Payment Status visualization lets you understand the scale of your failed payment problem and what's being done to remedy it. It's simpler than ever to see the various stages of payment recovery and how it's improving over time.
Recovery Method
In our previous dashboard, payment recovery methods were folded into tooltips that quickly became complex and unwieldy. This entirely new visualization lets you understand the effect of each recovery method and how they all work together to maximize your recovery rate.
Furthermore, if you have external recovery methods at work, Churnkey recognizes that automatically and compares their effectiveness to our own.
Campaign Performance Overview
Previously, it was difficult to grasp the scale, trends, and effectiveness of payment recovery campaigns sent via email. Now, you'll be able to spot meaningful trends in these outreach campaigns and make improvements more strategically. Watch this space as we add more campaign methods to our toolbox.
Learn More About Churnkey Payment Recovery
Our mission is to help you find all the little optimizations in your business that can generate more revenue. So if you're keen to take our new Payment Recovery experience out for a spin, we're more than happy to show you what we can do.
