Pause and Past Due Walls make life easier for both our Cancel Flow and Failed Payment Recovery automated retention products.
Updates from Churnkey's team of experts have been known to change lives.
Now it's no longer on your dev team to detect customer pauses and take action. When paused customers sign into your product, Churnkey detects it and gently blocks feature access.
After a customer chooses to pause their subscription with you, it’s important that you follow through with the expectation that their account access will be limited. While we’ve encountered SaaS business models that allow for paid-level feature access for free, these models are rare and dip into non-profit realms.
Furthermore, circumstances might change. Your customer might want to re-enable their subscription before their pause period ends. Churnkey’s Pause Wall makes these sorts of changes simple to enable at scale.
On that same note, spending dev time to block delinquent accounts doesn't feel like a great way to spend precious resources.
Providing context to customers whose accounts were cancelled due to nonpayment accomplishes a few things:
If you’re not a Churnkey customer, it’s easy to get started with Pause and Past Due Walls. Sign up today, send me an email (scott at churnkey dot co) to learn more, or schedule a quick chat to ask us anything that’s on your mind.
Get more insights like this, right in your inbox.
We keep up with the latest in the world of subscription retention, so you don't have to.
We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey to boost their revenue and make customers happier.Chat With Us