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Gross Churn vs Net Churn: Calculator, Formulas, and Tactical Tips

Gross Churn vs Net Churn: Calculator, Formulas, and Tactical Tips

If you can't measure gross churn, you can't improve it. This article will not just show you how to measure it, but also proactively measure it for you with an interactive calculator. And then we will also offer lots of tactical tips alongside tool recommendations to make it happen.

Calculate Customer Retention Rate and Revenue Retention [Calculator]

Calculate Customer Retention Rate and Revenue Retention [Calculator]

A free customer retention rate calculator to understand the health of your business. Learn how calculating dollar retention rate can change the trajectory of your subscription business.

Jason Fried On Writing, Profitability, AI, and the Most Improbable Thing He’d Like To Do (but Probably Can’t)

Jason Fried On Writing, Profitability, AI, and the Most Improbable Thing He’d Like To Do (but Probably Can’t)

Jason is the co-founder and CEO of 37signals (the parent company of Basecamp and HEY). During our talk, we discussed what he learned from his recent sabbatical, his views on writing, the future of AI and its implications for creativity, and more.

Claire Suellentrop on Unlocking Customer-Led Growth in SaaS

Claire Suellentrop on Unlocking Customer-Led Growth in SaaS

Identify who your best customers are and how to reach and resonate with more of them with Claire Suellentrop's Forget the Funnel framework.

Be Prepared: How Higher Credit Card Delinquencies Can Affect Your Business (Fed Research)

Be Prepared: How Higher Credit Card Delinquencies Can Affect Your Business (Fed Research)

Delinquencies are happening more often among households with auto or student loans, and those with higher credit balances.

Write for Conversions, Build a Bigger SaaS: Copywriting Advice From Joanna Wiebe

Write for Conversions, Build a Bigger SaaS: Copywriting Advice From Joanna Wiebe

We discussed the role of AI and copywriting, what you need to be doing to convert more leads into clients with your writing, and the most ridiculous tactics within conversion copywriting that work, but really shouldn't.

Churn Rates for Streaming Services: How Sticky Are Hulu, Disney+, Netflix, and Apple TV+? (Updated Q1 2024)

Churn Rates for Streaming Services: How Sticky Are Hulu, Disney+, Netflix, and Apple TV+? (Updated Q1 2024)

Streaming services were pioneered by Netflix in 2007, with Hulu launching publicly in 2008. It took until November 2019 for both Disney+ and Apple TV+ to launch. Streaming Service Customers Today, each streaming service has millions of customers: * Hulu has 48.5 million paying subscribers * Netflix has 247.1 million