Passive Churn: 9 Best Practices to Fix Passive Churn
Passive churn happens when customers are lost due to issues like failed payments or billing errors, without actively choosing to leave. Thankfully, there are ways to reduce passive churn.
Articles
How To Calculate Annual Churn Rate: Five Formulas, Benchmarks
To calculate the annual churn rate, there are five different formulas. They're used in slightly different contexts and can yield different results.
Churnkey Achieves SOC-2 Certification: A Milestone in Data Security
At Churnkey, security has always been at the forefront of our mission. We are excited to announce that we have achieved SOC-2 Certification in addition to GDPR compliance.
Gross Churn vs Net Churn: Calculator, Formulas, and Tactical Tips
If you can't measure gross churn, you can't improve it. This article will not just show you how to measure it, but also proactively measure it for you with an interactive calculator. And then we will also offer lots of tactical tips alongside tool recommendations to make it happen.
Jason Fried On Writing, Profitability, AI, and the Most Improbable Thing He’d Like To Do (but Probably Can’t)
Jason is the co-founder and CEO of 37signals (the parent company of Basecamp and HEY). During our talk, we discussed what he learned from his recent sabbatical, his views on writing, the future of AI and its implications for creativity, and more.
Claire Suellentrop on Unlocking Customer-Led Growth in SaaS
Identify who your best customers are and how to reach and resonate with more of them with Claire Suellentrop's Forget the Funnel framework.
Be Prepared: How Higher Credit Card Delinquencies Can Affect Your Business (Fed Research)
Delinquencies are happening more often among households with auto or student loans, and those with higher credit balances.