Gross Retention vs. Net Retention vs. Logo Retention: What They Are & How to Optimize Them
Learn how to properly track these important SaaS Metrics and better understand what they mean for your business.
Scott Hurff
Launch: Cancel Flow Follow-up Questions
Churnkey's Cancel Flow surveys now support single choice, multiple choice, and hybrid follow-up questions. Turn freeform cancellation feedback into structured data you can act on.
Launch: The Next Generation of Cancel Flow A/B Testing
With Cancel Flow A/B Testing 2.0, you get deep statistical rigor, documented decisions, and extensive LTV tracking.
Churn Rates for Streaming Services: Benchmarks and Market Reality
Churn rates vary across platforms, and the reasons are different, ranging from rising prices to content gaps to subscription fatigue. So, you must understand not just the churn rates, but the patterns behind them.
In this article, we explore the current churn data for major streaming services, comparing which platforms
Coming October 1: “Intelligence,” our new line of breakthrough retention products
Announcing Churnkey Intelligence, a new line of AI products trained on over 700 million tracked billing events and nearly $550 million in additional LTV retained for our customers.
Launch: A/B testing for Payment Recovery campaigns
You can now run A/B tests across email and SMS Payment Recovery campaigns, with full control over copy, timing, subject lines, retry logic, incentives—you name it.
Launch: Automatic Translations for Cancel Flows and support for 45 new languages
With one toggle, Churnkey will translate your Cancel Flow into multiple languages—no more duplicating flows, no more managing multiple segments. Translated Cancel Flows perform 46% better than non-translated flows.