Unusually High Churn Rate: Benchmarks and How to Fix?
Anything over 46% annual churn ie 5% monthly is high for B2B mid-market and B2C companies. For enterprises, anything above 22% annual or 2% monthly is considered high.
Khushi Lunkad
Passive Churn: 9 Best Practices to Fix Passive Churn
Passive churn happens when customers are lost due to issues like failed payments or billing errors, without actively choosing to leave. Thankfully, there are ways to reduce passive churn.
Stripe Card Not Supported Decline Code: Meaning, Stats, and How To Fix?
Card Not Supported refers to when transactions are refused due to card type restriction, geographic restriction, or bank policies. It's a hard decline so the best thing to do is to nicely ask customers to enter a new card.
Stolen Card Decline Code: Meaning, Stats, and How To Fix?
Stolen cards are an unusual payment error returned by banks. This occurs when fraudsters test the validity of stolen cards on your site. It’s a hard decline, meaning you cannot retry the payment.
Restricted Card Decline Code (62): Meaning, Stats, and How To Fix?
Restricted card refers to when transactions are refused because the card is reported lost or stolen. You can let the customer know and make it easy for them to enter a new card. It's a hard decline which means you cannot retry the payment.
Stripe Card Velocity Exceeded Decline Code: Meaning, Stats, and How To Fix?
Card Exceeded Decline refers to when transactions are refused because customers exceeds the balance or the transaction limit (# or $). You can let the customer know and make it easy for them to enter a new card. It's a hard decline which means merchants cannot retry the payment.
Stripe Generic Decline Code: Meaning, Stats, and How To Fix?
Generic Decline refers to when transactions are refused by banks or financial institutions. You can let the customer know and make it easy for them to enter a new card. It's a soft decline which means you can retry within certain limits.