[{"data":1,"prerenderedAt":401},["ShallowReactive",2],{"guides-tag-cancellations":3},[4,13,20,26,33,40,46,54,60,66,72,78,84,90,96,102,110,116,122,128,135,143,153,160,168,175,183,191,198,205,212,219,226,233,240,248,255,262,269,276,283,290,296,302,309,315,322,328,334,340,346,353,360,367,373,380,387,394],{"path":5,"title":6,"description":7,"category":8,"tags":9,"author":10,"datePublished":11,"image":12},"/guides/overpricing","Overpricing: how to tell if your price is too high, and what to do about it","Overpricing is charging more than your product is worth to the buyer. It is not the same as a premium price, and the difference is measurable. Here is how to find your ceiling and stay under it.","Pricing",[8],"baird","2026-07-07","/images/guides/overpricing/cover.jpg",{"path":14,"title":15,"description":16,"category":8,"tags":17,"author":10,"datePublished":18,"image":19},"/guides/captive-product-pricing","Captive product pricing: the truth about razor-and-blades","Sell the device cheap, then earn on everything it needs to keep running. Here is how captive product pricing works, and why its most famous story is only half true.",[8],"2026-07-06","/images/guides/captive-product-pricing/cover.jpg",{"path":21,"title":22,"description":23,"category":8,"tags":24,"author":10,"datePublished":18,"image":25},"/guides/flat-rate-pricing","Flat-rate pricing: one price for everyone (and when it works)","One price, every feature, any size of customer. It is simple to sell, and many products outgrow it.",[8],"/images/guides/flat-rate-pricing/cover.jpg",{"path":27,"title":28,"description":29,"category":8,"tags":30,"author":10,"datePublished":31,"image":32},"/guides/discount-pricing","Discount pricing: 3 types, risks, and smarter alternatives","Discount pricing moves sales quickly, but it can also train customers to expect a lower price.",[8],"2026-07-03","/images/guides/discount-pricing/cover.jpg",{"path":34,"title":35,"description":36,"category":8,"tags":37,"author":10,"datePublished":38,"image":39},"/guides/premium-pricing-strategy","Premium pricing strategy: what it is and when it works for SaaS","A guide to premium pricing strategy for SaaS: what it is, the trade-offs, when it works, real examples, and how to hold a premium price while keeping the customers it wins.",[8],"2026-07-02","/images/economist-decoy.avif",{"path":41,"title":42,"description":43,"category":8,"tags":44,"author":10,"datePublished":38,"image":45},"/guides/price-bundling","Price bundling strategy: why bundling sells more","Price bundling combines products into one price so buyers see more value and buy more. It works when every item in the bundle earns its place, and when you can keep the customers it wins.",[8],"/images/guides/price-bundling/cover.jpg",{"path":47,"title":48,"description":49,"category":50,"tags":51,"author":10,"datePublished":52,"image":53},"/guides/bc-subscription-cancellation-rules","How to comply with British Columbia's 2026 subscription rules (BPCPA)","New rules take effect August 1, 2026. Here is what British Columbia now requires for subscription renewals and cancellation.","Compliance",[50],"2026-07-01","/images/cky-catalogue/covers/og-customer-health-score.png",{"path":55,"title":56,"description":57,"category":50,"tags":58,"author":10,"datePublished":52,"image":59},"/guides/canada-subscription-cancellation-law","Canada subscription cancellation law: auto-renewal rules by province","What Ontario, Quebec, British Columbia, and federal law require for subscription cancellation, and how to keep one cancel flow compliant across all of them.",[50],"/images/cky-catalogue/covers/og-subscription-pauses.png",{"path":61,"title":62,"description":63,"category":50,"tags":64,"author":10,"datePublished":52,"image":65},"/guides/colorado-automatic-renewal-law","Colorado's Automatic Renewal Law: a subscription cancellation guide","Colorado now requires a one-step online cancel and renewal reminders. Here is what the law asks for and how to comply.",[50],"/images/cky-catalogue/covers/og-dunning-offer-benefits.png",{"path":67,"title":68,"description":69,"category":50,"tags":70,"author":10,"datePublished":52,"image":71},"/guides/dmcca-subscription-rules","DMCCA subscription rules: a UK cancellation compliance guide","The UK's new subscription rules bring cooling-off rights, reminders, and easy exit. Here is what changes and how to get your cancel flow ready.",[50],"/images/cky-catalogue/covers/og-good-cac.png",{"path":73,"title":74,"description":75,"category":50,"tags":76,"author":10,"datePublished":52,"image":77},"/guides/eu-consumer-rights-directive","The EU Consumer Rights Directive: a subscription cancellation guide (including the new cancel button rule)","What the directive requires for online cancellation, the new EU cancel button that applies from June 2026, and how to stay compliant without giving up on retention.",[50],"/images/cky-catalogue/covers/og-dunning-pillar.png",{"path":79,"title":80,"description":81,"category":50,"tags":82,"author":10,"datePublished":52,"image":83},"/guides/massachusetts-automatic-renewal-law","Massachusetts's automatic renewal rules (940 CMR 38.00): a cancellation guide","Massachusetts regulates auto-renewals through an Attorney General rule that took effect in 2025. Here is what it requires.",[50],"/images/cky-catalogue/covers/og-lifetime-value.png",{"path":85,"title":86,"description":87,"category":50,"tags":88,"author":10,"datePublished":52,"image":89},"/guides/minnesota-automatic-renewal-law","Minnesota's Automatic Renewal Law: a subscription cancellation guide","Minnesota's law took effect in 2025 and restricts the save offers you can show during cancellation. Here is what it requires.",[50],"/images/cky-catalogue/covers/og-resources-exit-survey.png",{"path":91,"title":92,"description":93,"category":50,"tags":94,"author":10,"datePublished":52,"image":95},"/guides/ontario-consumer-protection-act","Ontario's Consumer Protection Act, 2023: what it means for subscription cancellation","Ontario is overhauling its consumer law with new consent and cancellation rules for subscriptions. Here is what changes and how to prepare.",[50],"/images/cky-catalogue/covers/og-churn-reduction-background.png",{"path":97,"title":98,"description":99,"category":50,"tags":100,"author":10,"datePublished":52,"image":101},"/guides/quebec-consumer-protection-act","Quebec's Consumer Protection Act: subscription cancellation rules (and Bill 10)","Quebec has Canada's strictest subscription rules, and Bill 10 is about to make them stricter. Here is what to do about it.",[50],"/images/cky-catalogue/covers/og-inflation.png",{"path":103,"title":104,"description":105,"category":106,"tags":107,"author":10,"datePublished":52,"image":109},"/guides/reduce-involuntary-churn","12 tactics to reduce involuntary churn (data from 5.4M failed payments)","A playbook to recover failed payments, without touching your product or pricing.","Payment Recovery",[108],"Retention","/images/cky-catalogue/covers/og-involuntary-churn.png",{"path":111,"title":112,"description":113,"category":50,"tags":114,"author":10,"datePublished":52,"image":115},"/guides/resiliation-en-3-clics","France's 3-click cancellation law (résiliation en 3 clics): a compliance guide for subscription businesses","What the résiliation en 3 clics rule requires, who it applies to, and how to build a cancel flow that stays compliant without giving up on retention.",[50],"/images/cky-catalogue/covers/og-feedback.png",{"path":117,"title":118,"description":119,"category":50,"tags":120,"author":10,"datePublished":52,"image":121},"/guides/state-automatic-renewal-laws","US state automatic renewal laws: a subscription cancellation guide by state","California, New York, Colorado, Minnesota, Virginia, and Massachusetts each set their own auto-renewal rules. Here is what they require and how to keep one cancel flow compliant.",[50],"/images/cky-catalogue/covers/og-churn-pillar.png",{"path":123,"title":124,"description":125,"category":50,"tags":126,"author":10,"datePublished":52,"image":127},"/guides/virginia-automatic-renewal-law","Virginia's Automatic Renewal Law: a subscription cancellation guide","Virginia's 2026 amendments add an online cancel button and require cancelling to be as easy as signing up. Here is what changes.",[50],"/images/cky-catalogue/covers/og-productive-patterns.png",{"path":129,"title":130,"description":131,"category":108,"tags":132,"author":10,"datePublished":133,"image":134},"/guides/reduce-subscription-churn","14 tactics to reduce subscription churn (data from 200M subscriptions)","Fourteen data-backed tactics to reduce subscription churn, covering both voluntary cancellations and involuntary payment failures, with benchmarks from 25M+ subscriptions.",[108],"2026-06-09","/images/cky-catalogue/covers/og-customer-retention.png",{"path":136,"title":137,"description":138,"category":108,"tags":139,"author":10,"datePublished":141,"image":142},"/guides/reactivation-campaigns","What Is a Reactivation Campaign and How You Can Implement One (With Examples)","Most SaaS teams treat churned subscribers as a closed chapter, but a cancelled account is not a lost customer, it's a customer who left for a specific, recoverable reason that a well-built reactivation campaign can directly address.",[140],"Reactivations","2026-03-18","/images/guides/reactivation-campaigns/reactivation-campaign.jpg",{"path":144,"title":145,"description":146,"category":147,"tags":148,"author":150,"datePublished":151,"image":152},"/guides/customer-churn-analysis","How to Perform Churn Analysis From Measurement to Prevention","Learn how to perform churn analysis from start to finish, measure churn accurately, and build effective strategies to prevent customer loss.","Metrics",[149],"Subscription Metrics","scott","2025-12-30","/images/guides/customer-churn-analysis/churn-analysis-resources.jpg",{"path":154,"title":155,"description":156,"category":147,"tags":157,"author":150,"datePublished":158,"image":159},"/guides/customer-churn","What is Customer Churn: Causes, Types, and Prevention","Customer churn measures how many customers your business loses over time. Learn what it is, why it happens, and how it affects business growth.",[149],"2025-12-23","/images/guides/customer-churn/6-retention-metrics.jpg",{"path":161,"title":162,"description":163,"category":50,"tags":164,"author":165,"datePublished":166,"image":167},"/guides/new-york-subscription-cancellation-law","New York Subscription Cancellation Law","New York’s Automatic Renewal Law (ARL) requires subscription-based businesses to present transparent terms, secure affirmative consent, and provide hassle-free cancellation options.",[50],"nick","2025-01-20","/images/guides/new-york-subscription-cancellation-law/ny-click-to-cancel.jpg",{"path":169,"title":170,"description":171,"category":50,"tags":172,"author":165,"datePublished":173,"image":174},"/guides/california-subscription-cancellation-law","California Subscription Cancellation Law","California's subscription cancellation law could have a massive impact on your business. This article explains the auto renewal law and has a compliance checklist",[50],"2025-01-06","/images/guides/california-subscription-cancellation-law/ca-click-to-cancel.jpg",{"path":176,"title":177,"description":178,"category":108,"tags":179,"author":180,"datePublished":181,"image":182},"/guides/acting-on-your-churn-data","Acting On Your Churn Data","How to reduce high voluntary and involuntary churn? How to win back lost users? How to predict at-risk customers? And how to truly understand why users churn?",[108],"khushi","2024-12-30","/images/guides/acting-on-your-churn-data/act-on-data.jpg",{"path":184,"title":185,"description":186,"category":108,"tags":187,"author":180,"datePublished":189,"image":190},"/guides/recipes-cancel-flows","Recipes for Churnkey Cancel Flows","A long list of ideas to show you what's possible with Churnkey.",[188],"Cancellations","2024-10-15","/images/guides/recipes-cancel-flows/cancel-flows.png",{"path":192,"title":193,"description":194,"category":108,"tags":195,"author":10,"datePublished":196,"image":197},"/guides/how-to-leverage-customer-feedback-to-fuel-product-led-growth","How to Leverage Customer Feedback to Fuel Product-Led Growth","Product-Led Growth (PLG) companies enjoy a unique advantage: their product itself drives customer acquisition, retention, and expansion. However, this model comes with the challenge of managing a high volume of users and the feedback they provide. Effectively leveraging this feedback is crucial for refining products, improving user experiences, and",[108],"2024-08-22","/images/guides/how-to-leverage-customer-feedback-to-fuel-product-led-growth/customer-feedback.jpg",{"path":199,"title":200,"description":201,"category":108,"tags":202,"author":10,"datePublished":203,"image":204},"/guides/customer-retention-management-for-saas","Customer Retention Management for SaaS","Discover effective customer retention management strategies for SaaS companies. Learn how to reduce churn, enhance customer loyalty, and boost revenue with actionable insights and best practices.",[108],"2024-08-13","/images/guides/customer-retention-management-for-saas/customer-retention.jpg",{"path":206,"title":207,"description":208,"category":108,"tags":209,"author":10,"datePublished":210,"image":211},"/guides/5-essential-plg-metrics-to-measure-for-growth-retention","5 Essential PLG Metrics to Measure for Growth & Retention","Unlock growth with these 5 essential Product-Led Growth metrics. Learn how PLG SaaS companies measure user engagement, retention, and more while diving into data-driven insights for sustainable success.",[108],"2024-07-17","/images/guides/5-essential-plg-metrics-to-measure-for-growth-retention/essential-plg-metrics.jpg",{"path":213,"title":214,"description":215,"category":108,"tags":216,"author":10,"datePublished":217,"image":218},"/guides/time-to-value-the-overlooked-metric-in-product-led-growth-strategies","Time to Value: The Overlooked Metric in Product-Led Growth Strategies","Unlock the power of time-to-value (TTV) in your Product-Led SaaS product. Learn how to accelerate user adoption, improve retention, and drive growth by focusing on TTV.",[108],"2024-07-09","/images/guides/time-to-value-the-overlooked-metric-in-product-led-growth-strategies/ttv-plg.jpg",{"path":220,"title":221,"description":222,"category":108,"tags":223,"author":10,"datePublished":224,"image":225},"/guides/how-product-led-saas-companies-can-retain-more-self-serve-subscribers","How Product-Led SaaS Companies Can Retain More Self-Serve Subscribers","Retaining self-serve customers is a challenge. Let’s explore some key retention automation strategies that can help PLG SaaS companies reduce churn and retain more self-serve customers.",[108],"2024-07-03","/images/guides/how-product-led-saas-companies-can-retain-more-self-serve-subscribers/retention-automation-plg.jpg",{"path":227,"title":228,"description":229,"category":108,"tags":230,"author":10,"datePublished":231,"image":232},"/guides/how-to-use-trial-extensions-to-convert-trialing-users","How to Use Trial Extensions to Convert More Trialing Users","Learn how to use trial extensions to optimize trial conversion rates for Product-Led Growth SaaS Companies. In this post, we explore strategies, trial types, and tactics to convert more trialing users into paying customers.",[108],"2024-07-02","/images/guides/how-to-use-trial-extensions-to-convert-trialing-users/trial-extension-1.jpg",{"path":234,"title":235,"description":236,"category":108,"tags":237,"author":10,"datePublished":238,"image":239},"/guides/a-guide-to-net-revenue-retention-for-subscription-saas-companies","A Guide to Net Revenue Retention for Subscription & SaaS Companies","If you’re in the SaaS industry, then you probably already have some idea of the pivotal role net revenue retention (NRR) plays in the success and sustainability of your business. NRR is a key metric for SaaS companies that helps give you a better sense for the strength of",[108],"2024-04-24","/images/guides/a-guide-to-net-revenue-retention-for-subscription-saas-companies/nrr-post.jpg",{"path":241,"title":242,"description":243,"category":106,"tags":244,"author":10,"datePublished":246,"image":247},"/guides/fix-cards-failing-for-stripe","How To Fix Failed Payments if You're Using Stripe","Struggling with failed payments in Stripe? Here is a full guide on how to deal with and recover failed payments while using Stripe. Understand the most common card failure codes and how to fix them.",[245],"Payment Failures","2024-04-11","/images/guides/fix-cards-failing-for-stripe/how-to-fix-card-failures-in-stripe-1.jpeg",{"path":249,"title":250,"description":251,"category":147,"tags":252,"author":10,"datePublished":253,"image":254},"/guides/state-of-retention-2024-webinar","State of Retention Report Webinar","Churnkey partnered with Saas.Group and Usersnap on an annual retention report which helps subscription companies make sense of industry trends and changes. Watch the Webinar here.",[149],"2024-04-09","/images/guides/state-of-retention-2024-webinar/state-of-retention-webinar-cover-art-1.jpg",{"path":256,"title":257,"description":258,"category":108,"tags":259,"author":10,"datePublished":260,"image":261},"/guides/churn-reduction-for-stripe","A Churn Reduction Guide For Stripe","Unlock the secrets to reducing churn with Churnkey’s expert strategies for Stripe. Learn how personalized cancellation flows can transform your SaaS business.",[108],"2024-04-02","/images/guides/churn-reduction-for-stripe/churn-reduction-for-stripe.jpeg",{"path":263,"title":264,"description":265,"category":108,"tags":266,"author":150,"datePublished":267,"image":268},"/guides/how-to-win-back-churned-customers","Why a SaaS Customer Hasn’t Truly Churned After They Cancel: How To Win Back Churned Customers","From our research, you can win back up to 34% of customers who cancelled your product. Here’s how you can leverage this huge opportunity to expand revenue.",[140],"2024-03-08","/images/guides/how-to-win-back-churned-customers/og-img-resources--1-.jpg",{"path":270,"title":271,"description":272,"category":108,"tags":273,"author":150,"datePublished":274,"image":275},"/guides/cancellation-flow-examples","6 Cancellation Flow Examples That Reduce SaaS Customer Churn (and How to Build One)","A good cancellation flow not only enables a smooth, positive exit for customers who are determined to cancel—it provides you with an opportunity to retain them by making a compelling case for why they should stay subscribed.",[188],"2024-03-06","/images/guides/cancellation-flow-examples/6-cancel-flows.jpg",{"path":277,"title":278,"description":279,"category":147,"tags":280,"author":150,"datePublished":281,"image":282},"/guides/willingness-to-pay","What Is “Willingness To Pay” and How Can You Affect It?","\"Willingness to pay\" encapsulates the perceived value your SaaS product provides to your target audience. Understanding and harnessing your WTP is crucial to SaaS success.",[149],"2023-10-18","/images/guides/willingness-to-pay/wtp.jpg",{"path":284,"title":285,"description":286,"category":147,"tags":287,"author":150,"datePublished":288,"image":289},"/guides/churn-analysis","Customer Churn Analysis: How to Master SaaS' Most Important Process","Customer churn analysis is the evaluation of your churn rates with the goal of reducing your business' overall churn.",[149],"2023-10-13","/images/guides/churn-analysis/dunning-pillar.jpg",{"path":291,"title":292,"description":293,"category":108,"tags":294,"author":150,"datePublished":288,"image":295},"/guides/customer-attrition","The Guide to Reducing Customer Attrition","What is customer attrition? How can you reduce your attrition rate? Learn the causes and how you can build a healthier business.",[188,245],"/images/guides/customer-attrition/customer-attrition.jpg",{"path":297,"title":298,"description":299,"category":147,"tags":300,"author":150,"datePublished":288,"image":301},"/guides/customer-lifetime-value","How to Calculate and Increase Your Customer Lifetime Value","Excelling in the SaaS industry means retaining customers and reducing your customer churn. In order to accomplish that, there are plenty of statistics and metrics you need to track and churn-fighting strategies you can implement. But one of the most important areas to focus on is your customer lifetime",[149],"/images/guides/customer-lifetime-value/ltv.jpg",{"path":303,"title":304,"description":305,"category":108,"tags":306,"author":150,"datePublished":307,"image":308},"/guides/churn-prevention-guide","Your Guide to Customer Churn Prevention","It's your biggest obstacle to profitability.",[188],"2023-09-07","/images/guides/churn-prevention-guide/churn-prevention.jpg",{"path":310,"title":311,"description":312,"category":147,"tags":313,"author":150,"datePublished":307,"image":314},"/guides/customer-health-score","How to Calculate a Customer Health Score","Here are the are five major steps that you’ll take when calculating your own customer health score.",[149],"/images/guides/customer-health-score/customer-health-score.jpg",{"path":316,"title":317,"description":318,"category":147,"tags":319,"author":150,"datePublished":320,"image":321},"/guides/customer-acquisition-cost","What Is a Good CAC? How To Calculate and Reduce Customer Acquisition Cost","What CAC is, how to calculate it, why it’s important, and how you can reduce your customer acquisition cost.",[149],"2023-08-24","/images/guides/customer-acquisition-cost/good-cac-1.jpg",{"path":323,"title":324,"description":325,"category":147,"tags":326,"author":150,"datePublished":320,"image":327},"/guides/customer-retention-emails","Customer Retention Emails: Our Complete Guide (with Examples)","By sending consistent customer retention emails, you can establish yourself as a value-adding presence in their inbox.",[149],"/images/guides/customer-retention-emails/retention-emails.jpg",{"path":329,"title":330,"description":331,"category":106,"tags":332,"author":150,"datePublished":320,"image":333},"/guides/revenue-recovery","Guide to Revenue Recovery: Modern Tips for SaaS and Subscription Businesses","Let’s take a look at some more modern tips for revenue recovery.",[245],"/images/guides/revenue-recovery/revenue-recovery.jpg",{"path":335,"title":336,"description":337,"category":147,"tags":338,"author":150,"datePublished":320,"image":339},"/guides/saas-kpis","The SaaS KPIs You Really Need to Track","Ot’s important to specify SaaS key metrics and KPIs that’ll guide you through critical decisions.",[149],"/images/guides/saas-kpis/10-kpis.jpg",{"path":341,"title":342,"description":343,"category":108,"tags":344,"author":150,"datePublished":320,"image":345},"/guides/saas-retention-strategies","Maximize Growth With These SaaS Retention Strategies","Let’s take a deep dive into some the best long-term, sustainable SaaS retention strategies that you can start putting into action.",[188],"/images/guides/saas-retention-strategies/retention-strat.jpg",{"path":347,"title":348,"description":349,"category":147,"tags":350,"author":150,"datePublished":351,"image":352},"/guides/churn-management","The Guide to Churn Management: Improving Retention, Keep Customers Happy, Staying Sane","Maintaining robust customer retention with a proactive churn management system is crucial for building a healthy subscription business. But in terms of priority, it can be easy to let churn slip. You know why: unleashing customer acquisition projects and optimizing growth channels is difficult enough. And when new customer acquisition",[149],"2023-07-27","/images/guides/churn-management/churn-mgmt.jpg",{"path":354,"title":355,"description":356,"category":147,"tags":357,"author":150,"datePublished":358,"image":359},"/guides/negative-churn","The Guide to Negative Churn: the Holy Grail of Subscription Retention","The higher your churn rate, the more capital you need to maintain your revenue. That’s why low churn rates are essential for long-term success. But what’s better than a low churn rate? A negative churn rate. Get ready for a deep dive into negative churn. We'll",[149],"2023-06-15","/images/guides/negative-churn/holy-grail.jpg",{"path":361,"title":362,"description":363,"category":147,"tags":364,"author":150,"datePublished":365,"image":366},"/guides/at-risk-customers","Identifying Customers At Risk of Churning and How to Keep Them as Customers","Loyal and satisfied customers are not only less likely to churn— they’re also more likely to recommend your product to others and essentially act as brand ambassadors for your company. So what do you do about your cohorot of at-risk customers? To truly understand which customers churn and",[149],"2023-06-14","/images/guides/at-risk-customers/at-risk-2.jpg",{"path":368,"title":369,"description":370,"category":106,"tags":371,"author":150,"datePublished":365,"image":372},"/guides/payment-failure","How to Reduce Payment Failures and Recover Customer Accounts","Involuntary churn–when a customer's subscription is cancelled unintentionally–is a significant problem driven by credit card failures. When you lose revenue from people who actively want to pay you, your business shrinks along with your reputation. But it's not a problem you created. Banks, credit card companies,",[245],"/images/guides/payment-failure/payment-failures.jpg",{"path":374,"title":375,"description":376,"category":147,"tags":377,"author":150,"datePublished":378,"image":379},"/guides/churn-prevention","Churn Prevention: Calculate and Lower Your Churn Rate","As a SaaS founder, you already know that customer churn is inevitable to some degree. Research has actually shown that, on average, SaaS businesses lose about 10% of their annual revenue to churn. But too much of it can severely impact the long-term growth and success of your business.",[149],"2023-06-13","/images/guides/churn-prevention/monthly-churn-rate.jpg",{"path":381,"title":382,"description":383,"category":108,"tags":384,"author":150,"datePublished":385,"image":386},"/guides/user-offboarding","How to Use Customer Offboarding to Understand Cancellation Reasons","Churn is the symptom of a problem. That's why optimizing your user offboarding process is so important. When you handle user offboarding well, you can discover the reasons behind cancellation attempts and actually use that information to reduce future churn. We'll talk about what user offboarding is, why",[188],"2023-05-17","/images/guides/user-offboarding/resources-exit-survey.jpg",{"path":388,"title":389,"description":390,"category":108,"tags":391,"author":150,"datePublished":392,"image":393},"/guides/customer-exit-survey","How to Build Cancellation Surveys that Reduce Churn (with Examples)","Like most things in your SaaS business, it’s important to use the correct strategies and tactics to build a truly effective cancellation survey.",[188],"2023-05-02","/images/guides/customer-exit-survey/discounts.png",{"path":395,"title":396,"description":397,"category":108,"tags":398,"author":150,"datePublished":399,"image":400},"/guides/cancel-experience","Best practices for customer cancel flows for subscriptions","A subscription cancel experience is a chance for you to learn more about your customer, find ways to serve them better, and to reduce churn.",[188],"2023-04-27","/images/guides/cancel-experience/churn-pillar.jpg",1784169481814]