[{"data":1,"prerenderedAt":355},["ShallowReactive",2],{"/guides/quebec-consumer-protection-act":3},{"id":4,"title":5,"articleSection":6,"author":7,"body":8,"category":6,"cta":335,"ctaBody":336,"ctaTitle":337,"dateModified":337,"datePublished":338,"description":339,"draft":340,"extension":341,"hideCover":342,"image":343,"meta":344,"navigation":342,"ogImage":337,"path":345,"readTime":346,"seo":347,"sidebarCta":348,"stem":351,"tags":352,"wordCount":353,"__hash__":354},"guides/guides/quebec-consumer-protection-act.md","Quebec's Consumer Protection Act: subscription cancellation rules (and Bill 10)","Compliance","baird",{"type":9,"value":10,"toc":307},"minimark",[11,20,23,36,41,44,96,100,110,115,118,122,125,129,132,136,145,149,152,156,159,163,166,170,179,188,192,195,199,202,223,232,241,254,258,262,265,269,272,276,279,283,286,290,293,297,300,304],[12,13,14,15],"p",{},"Part of: ",[16,17,19],"a",{"href":18},"/guides/canada-subscription-cancellation-law","Canada subscription cancellation law",[12,21,22],{},"Quebec gives consumers the strongest cancellation rights in Canada. They can leave a subscription whenever they choose, and businesses cannot lock them into a new fixed term. Bill 10, tabled in December 2025, adds a cancel button and steep new penalties on top.",[24,25,27,33],"article-action-card",{"variant":26},"yellow",[12,28,29],{},[30,31,32],"strong",{},"A quick note",[12,34,35],{},"This is a practical guide, not legal advice. Bill 10 is proposed and its details may change before it passes. Confirm your setup with counsel.",[37,38,40],"h2",{"id":39},"a-checklist-on-how-to-comply-in-quebec","A checklist on how to comply in Quebec",[12,42,43],{},"Quebec's rules are specific. This checklist covers the ones that shape your cancel and renewal flow.",[45,46,47,56,64,72,80,88],"article-checklist",{},[48,49,50],"article-checklist-item",{},[12,51,52,55],{},[30,53,54],{},"Auto-renew open-ended only."," For contracts over 60 days, never roll a customer into another fixed term.",[48,57,58],{},[12,59,60,63],{},[30,61,62],{},"Let customers cancel anytime."," Allow an open-ended contract to be ended at any point by written notice.",[48,65,66],{},[12,67,68,71],{},[30,69,70],{},"Warn before a trial converts."," Notify customers 2 to 10 days before a free or discounted period ends, with the new price.",[48,73,74],{},[12,75,76,79],{},[30,77,78],{},"Add a cancellation button."," Give online subscribers a clearly labeled, easy-to-find way to cancel.",[48,81,82],{},[12,83,84,87],{},[30,85,86],{},"Refund within 15 days."," Return all sums paid within 15 days of a cancellation.",[48,89,90],{},[12,91,92,95],{},[30,93,94],{},"Disclose every fee."," Show any additional charges clearly and legibly.",[37,97,99],{"id":98},"what-the-consumer-protection-act-requires-today","What the Consumer Protection Act requires today",[12,101,102,103,109],{},"Quebec's ",[16,104,108],{"href":105,"rel":106},"https://www.legisquebec.gouv.qc.ca/en/document/cs/p-40.1",[107],"nofollow","Consumer Protection Act"," (P-40.1) already sets strict terms for subscriptions.",[111,112,114],"h3",{"id":113},"_1-open-ended-auto-renewal-only","1. Open-ended auto-renewal only",[12,116,117],{},"For a contract longer than 60 days, you can only auto-renew on an open-ended basis. A one-year subscription cannot roll into another fixed year.",[111,119,121],{"id":120},"_2-cancel-at-any-time","2. Cancel at any time",[12,123,124],{},"Once renewed open-ended, the consumer can end the contract whenever they want, by written notice, even if a term was originally specified.",[111,126,128],{"id":127},"_3-distance-contract-rights-and-refunds","3. Distance-contract rights and refunds",[12,130,131],{},"For contracts entered at a distance, if you do not send the customer a copy in time, they get 30 days to cancel. After any cancellation, you must refund all sums paid within 15 days.",[37,133,135],{"id":134},"bill-10-new-rules-for-online-subscriptions","Bill 10: new rules for online subscriptions",[12,137,138,139,144],{},"Tabled in December 2025, ",[16,140,143],{"href":141,"rel":142},"https://www.osler.com/en/insights/updates/quebec-bill-10-new-rules-subscriptions-ticket-resale-practices/",[107],"Bill 10"," targets online subscription renewals directly. It applies to distance services like mobile plans, streaming, and cloud subscriptions.",[111,146,148],{"id":147},"_1-notice-before-a-trial-converts","1. Notice before a trial converts",[12,150,151],{},"For a free or discounted trial, you must notify the customer in writing 2 to 10 days before it ends, stating the end date and the price that will apply next.",[111,153,155],{"id":154},"_2-a-cancellation-button","2. A cancellation button",[12,157,158],{},"Bill 10 requires a clearly labeled, easily accessible cancellation button for online subscriptions, so leaving is as direct as signing up.",[111,160,162],{"id":161},"_3-fee-disclosure-and-restitution","3. Fee disclosure and restitution",[12,164,165],{},"You must disclose any additional fees clearly, and the bill adds a restitution obligation that lets consumers recover money when the rules are broken.",[37,167,169],{"id":168},"penalties-and-enforcement","Penalties and enforcement",[12,171,172,173,178],{},"Quebec already issues administrative monetary penalties, and a court there approved a ",[16,174,177],{"href":175,"rel":176},"https://ca.marketscreener.com/news/quebec-court-approves-nearly-1-3-million-fine-relating-to-price-advertising-practices-ce7e5ddfdc8ef724",[107],"$1.3 million fine"," over price practices.",[12,180,181,182,187],{},"Bill 10 raises the ceiling further, proposing penalties of several thousand dollars a day for an individual and up to ",[16,183,186],{"href":184,"rel":185},"https://www.blg.com/en/insights/2025/12/quebec-to-enhance-consumer-remedies-and-expand-rules-on-online-subscription-renewals",[107],"5% of global revenue"," for a company.",[37,189,191],{"id":190},"who-does-it-apply-to","Who does it apply to?",[12,193,194],{},"It applies to businesses selling to consumers in Quebec, wherever the business is based. If you have Quebec subscribers, these rules govern how they renew and cancel.",[37,196,198],{"id":197},"how-churnkey-helps-you-stay-compliant-and-reduce-churn","How Churnkey helps you stay compliant and reduce churn",[12,200,201],{},"Churnkey offers a Cancel Flow that is compliant and retains customers, two outcomes that are hard to balance at once.",[12,203,204,205,210,211,216,217,222],{},"Getting started is easy, with an ",[16,206,209],{"href":207,"rel":208},"https://sdk.churnkey.co/",[107],"SDK",", an ",[16,212,215],{"href":213,"rel":214},"https://docs.churnkey.co/cancel-flows/quick-start-guide",[107],"embedded option",", or a ",[16,218,221],{"href":219,"rel":220},"https://churnkey.co/feature/hosted-cancel-flows",[107],"self-serve hosted page",".",[12,224,225,226,231],{},"Its ",[16,227,230],{"href":228,"rel":229},"https://docs.churnkey.co/cancel-flows/click-to-cancel",[107],"automatic compliance"," detects each customer's location and shows the right cancel option for their province.",[12,233,234,235,240],{},"Before a customer confirms, Churnkey can offer a pause or discount they are free to decline, and you can ",[16,236,239],{"href":237,"rel":238},"https://docs.churnkey.co/cancel-flows/a-b-testing",[107],"A/B test"," flows to find what saves revenue. On average, companies using Churnkey save 20 to 40% of the revenue they would otherwise lose to churn.",[12,242,243,244,248,249,253],{},"Churnkey is ",[16,245,247],{"href":246},"/legal/gdpr","GDPR compliant"," and ",[16,250,252],{"href":251},"/blog/soc-2-certified/","SOC 2 Type II certified",". It supports compliance with cancellation rules like these, but does not replace legal review.",[37,255,257],{"id":256},"faq","FAQ",[111,259,261],{"id":260},"what-does-quebecs-consumer-protection-act-require-for-subscriptions","What does Quebec's Consumer Protection Act require for subscriptions?",[12,263,264],{},"For contracts over 60 days, auto-renewal is only allowed open-ended, and the consumer can cancel at any time. For distance contracts, refunds are due within 15 days of cancellation, and a missing contract copy gives the consumer 30 days to cancel.",[111,266,268],{"id":267},"can-a-quebec-customer-cancel-a-subscription-anytime","Can a Quebec customer cancel a subscription anytime?",[12,270,271],{},"Yes. Once a contract over 60 days renews on an open-ended basis, the consumer can end it whenever they choose by written notice, even if the original contract had a fixed term.",[111,273,275],{"id":274},"what-is-bill-10","What is Bill 10?",[12,277,278],{},"A bill tabled in December 2025 to protect consumers against abusive online subscription renewals and ticket reselling. It adds pre-renewal notices for trials, a cancellation button, fee disclosure, and a restitution obligation.",[111,280,282],{"id":281},"do-i-need-a-cancellation-button-in-quebec","Do I need a cancellation button in Quebec?",[12,284,285],{},"Bill 10 would require a clearly labeled, easily accessible cancellation button for online subscriptions. Even before it passes, an easy self-serve cancel path aligns with Quebec's existing rules.",[111,287,289],{"id":288},"what-are-the-penalties","What are the penalties?",[12,291,292],{},"Quebec issues administrative monetary penalties and has seen a court-approved fine of $1.3 million over price practices. Bill 10 proposes penalties of several thousand dollars a day for individuals and up to 5% of global revenue for companies.",[111,294,296],{"id":295},"does-a-confirmation-step-or-retention-offer-break-the-rules","Does a confirmation step or retention offer break the rules?",[12,298,299],{},"No. The rules require that cancelling be easy and available. They do not forbid a confirmation step or a relevant offer the customer can decline. Avoid anything that hides, blocks, or complicates completing the cancellation.",[111,301,303],{"id":302},"how-can-churnkey-help-my-business","How can Churnkey help my business?",[12,305,306],{},"Churnkey provides a hosted, self-serve Cancel Flow with an always-available cancel option, automatic compliance by location, and A/B testing. You can present a fair offer before the customer confirms while leaving them free to cancel. It supports compliance with rules like these, but does not replace legal review.",{"title":308,"searchDepth":309,"depth":309,"links":310},"",3,[311,313,318,323,324,325,326],{"id":39,"depth":312,"text":40},2,{"id":98,"depth":312,"text":99,"children":314},[315,316,317],{"id":113,"depth":309,"text":114},{"id":120,"depth":309,"text":121},{"id":127,"depth":309,"text":128},{"id":134,"depth":312,"text":135,"children":319},[320,321,322],{"id":147,"depth":309,"text":148},{"id":154,"depth":309,"text":155},{"id":161,"depth":309,"text":162},{"id":168,"depth":312,"text":169},{"id":190,"depth":312,"text":191},{"id":197,"depth":312,"text":198},{"id":256,"depth":312,"text":257,"children":327},[328,329,330,331,332,333,334],{"id":260,"depth":309,"text":261},{"id":267,"depth":309,"text":268},{"id":274,"depth":309,"text":275},{"id":281,"depth":309,"text":282},{"id":288,"depth":309,"text":289},{"id":295,"depth":309,"text":296},{"id":302,"depth":309,"text":303},"demo","Build a cancel flow that meets Quebec's rules and keeps more of the customers you have. See it on your own subscriptions in a short walkthrough.",null,"2026-07-01","Quebec has Canada's strictest subscription rules, and Bill 10 is about to make them stricter. Here is what to do about it.",false,"md",true,"/images/cky-catalogue/covers/og-inflation.png",{},"/guides/quebec-consumer-protection-act","8 min read",{"title":5,"description":339},{"title":349,"body":350},"Meet Quebec's rules with Churnkey","A self-serve cancel flow that meets Quebec's strict rules and saves **20–40%** of the revenue you'd otherwise lose to churn.","guides/quebec-consumer-protection-act",[6],1000,"t0IYliQYOscoXcJn8rexUW4UMfsiHlO6eNtx_EYA_R4",1784169485416]