Dunning Software

Are you losing revenue because of credit card payment failures?

Get paid before it's too late, without having to become a payment recovery expert. Optimized by ML models, ready to go in minutes.

Recover up to 89% of failed payments
See immediate ROI on day one
Always fixed fees, never a take rate
Cancel Flow

“ No founder wants to think about failed payments or has the time to deal with them. Churnkey stepped up and did it for us — setting us up quickly and optimizing everything — so we could focus on what we love to do: ship fast and grow faster. ”

Grant Cooper
Co-founder of Cometly
No Churn

Your customer-obsessed team can spin up our modern dunning management software in minutes.

When you lose revenue from people who actively want to pay you, your business shrinks along with your reputation. But it's not a problem you created. Banks, credit card companies, and their opaque policies are causing up to 40% of your churn.

So what do you do? You're not going to become a payment recovery expert. And why should you? Leave it to us. Our modern payment recovery platform—leveraging machine learning and our churn expertise—keeps your customer accounts in good standing.

Industry-Leading Personalization

Speak to your customers on an individual basis, at scale

Every one of your customers is unique: they speak different languages, live in different time zones, subscribe to different plans, and use different payment methods. In an industry first, Churnkey makes it easy to segment payment recovery campaigns—so every message is personal, relevant, and timely.

Effortless Personalization Done For You
Precise Payment Retries

The most elite payment retries in the industry

Using bespoke retry models tailored to your business, Churnkey resolves your customer's payment failure automatically and ensures future payments will clear. All this without needleess cancellations and wasted effort for your customer-facing teams.

Resolve payment failures
White-labeled Experiences

Comms, payment forms, and more: all done on your domain, under your brand

Nobody should open messages from strange companies or input payment information into strange forms. Churnkey increases trust and payment recovery rates by operating under your domain, with your branding, as a verified third party.

Deepen Customer Trust
Dunning Offers

Leverage incentives to increase failed payment recovery

Sometimes customers will quietly let their cards expire on purpose. Why? Because it's a hassle. But it doesn't have to be that way. Use our innovative Dunning Offers to make it more compelling for your customers to update their cards.

Churnkey's Dunning Offers
Failed Payment Wall

Remind customers to update their cards in-app with Failed Payment Wall

Dynamically block feature access while asking your customers to update their payment details directly inline. Prevent unpaid usage and increase failed payment recovery by 4% to 12% with Churnkey's modern, beautiful, and effective payment update flow with your brand styles.

Improvements Made For You Over Time
Exclusion Lists

Prevent certain accounts from receiving automated campaigns

Whether it's a high-touch relationship or a segment of customers you don't want to disturb, it's easy to exclude accounts from receiving dunning campaigns. Because your customer base is different. And it's not a monolith.

Churnkey Payment Recovery Exclusion Lists
Clear Metrics

Track recovered revenue, failed payment reasons, campaign progress, and more

You'll always have the right data at your fingertips in real-time so you can make the most relevant decisions. Debit cards failing more often? Campaign underperforming? You'll know right away so you can act quickly for your business.

Improvements Made For You Over Time

“ Over the last 45 days, I've been able to lower churn by over 40% thanks to Churnkey's cancellation survey and win-back offers. As a super busy CEO, I love how simple Churnkey makes it to integrate, manage, and track. I'm just surprised my churn has dropped that fast. ”

Austin Bouley
CEO of Impeccable Investor

Everything your team could be using right now...

    Personalized Cancel Flows

  • Personalization for every customer
  • Unlimited cancel flows
  • Unlimited customer segments
  • Custom attributes for advanced targeting
  • A/B testing engine
  • Subscription pauses
  • Discounts, delays, plan changes, other offers
  • Automatically extend free trials
  • Anti-gamification measures
  • Custom branding
  • No-code editor
  • Multi-language support
  • Custom CSS support
  • Unlimited team members
  • Dynamic flow branching
  • Block functionality for paused accounts

    Payment Recovery

  • Personalized for every customer
  • Unlimited recovery campaigns
  • Unlimited customers
  • Pre-written and optimized campaigns
  • One-click payment processor setup
  • Collect partial invoices
  • Discount future payments
  • No-code setup and editing
  • Custom branding
  • Hosted payment update flows
  • Customer-facing billing history
  • Customer-facing cancellation notifications
  • Precision Retries outperform the industry
  • Block functionality for past-due accounts
  • Multi-language support

    Reactivation Campaigns

  • Personalization for every customer
  • Unlimited reactivation campaigns
  • Unlimited reactivation segments
  • Enhanced timing logic
  • Custom attributes for advanced targeting
  • Email infrastructure optimized for max deliverability
  • Use cancel reason, customer health, & more...
  • One-click reactivation experiences
  • Personalization for every customer
  • Custom branding
  • Hosted payment update flows
  • No-code setup, creation, and editing
  • Fallbacks for every edge case
  • Multi-language support

    Customer Health

  • Identify customers most prone to churn
  • Dynamic customer base risk scoring
  • Predict monthly revenue before it happens
  • Analyze customer sentiment over time
  • Unlock segmentation via health scores
  • Bring your own value metrics to enrich your ML model
  • Customer tables sorted by low, medium, high risk
  • Bespoke model trained on your billing data

    Metrics Suite

  • Track Boosted Revenue, key metrics over time
  • Trended, benchmarked cancellation reasons
  • Understand offer performance over time
  • Insight AI for qualitative feedback analysis
  • One-click payment processor setup
  • Cancel flow journey breakdown
  • Session recordings for every customer
  • Activity feed of every flow session
  • Real-time activity feed of customer status
  • Recovery success over time
  • Intelligent retry tracking
  • Trial conversion tracking

    Setup Services

  • Personalized setup call
  • Cancel flows built for you
  • Recovery campaigns created for you
  • Testing sandbox
  • Concierge migration from any other providers
  • Responsive email and live chat support


  • Support for Stripe, Paddle, Braintree, Chargebee, other integrations with key billing providers
  • Native Stripe App
  • Robust real-time webhook infrastructure
  • Slack app for real-time alerts
  • Dynamic email reports
  • Churnkey API for integration with any external apps such as Hubspot, Segment, Klaviyo, Salesforce, more

Let us show you how Churnkey outsmarts legacy churn software.

We’ll take you on a quick, friendly, no-pressure walkthrough of what we do. And you’ll see why so many companies are graduating to Churnkey's churn management software to boost revenue, recover failed payments, make customers happier.

Schedule a Demo