What's New at Churnkey | February 2021

Churnkey February Update | Updated Customer Statistics, New Dashboard Features, and Session Recordings

Nick Fogle

Nick Fogle

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Updates from Churnkey's team of experts have been known to change lives.

Welcome to February!

We've had a busy month here at Churnkey. Here's a quick overview of what we did in January.

We are on a mission to help other SaaS Founder's retain more customers with customized cancellation experiences. When you embed Churnkey’s cancellation flow, you immediately unlock a suite of experiences crafted to keep your customers around longer.

Let's start with whats most important. Results for our customers. 👇

First Up: Churnkey Customer Results

2021 is off to an incredible start for Churnkey customers.

  • Customers are retaining 33% of users on average who enter the cancellation funnel.

  • This reduction in churn will add tens of thousands of dollars in revenue for 2021.

  • One of our earliest customers saved 40% of potential churners in January!

  • Here's a breakdown of overall performance:

    • Total cancellation flows initiated: 2,162
    • Customers who churned: 1,218
    • Saved users (aborted flow, accepted offer, retained after talking to support, etc): 1,394
    • Offers accepted: 789

Product Updates: Dashboard Improvements, Session Recordings, & More

Tl:dr -

  • We personally onboarded a number of customers from our waitlist, got their cancellation flows live, and started seeing cancellation "saves" right away 💪.
  • Wrote some kick-ass self-service documentation to meet our goal for 15 minute setup or less. Our straightforward setup guide and code samples make installing Churnkey quick and painless.
  • Launched a fresh dashboard that tracks cancellation sessions, customer saves, and presents recordings for every session.
  • Launched session recordings which allows the playback of every user cancellation session.
  • Incorporated feedback from our earliest customers.

Dashboard Updates, Session Reporting, & Session Recording

Churnkey Dashboard

(Actual data from Wavve's Churnkey Dashboard)

Churnkey Sankey Graph

The dashboard now shows live offer performance, individual session results, and session recordings. The session recordings are videos that let you see customers interacting with your cancellation flow. This is helpful to see what steps or copy within the flow are giving customers pause and how they are interacting with it:

(this session capture shows data from Wavve's account 👇)

Churnkey Cancellation Recording Sessions

What's Coming Next

  • Advanced user segmentation for highly targeted offers.
  • Dashboard improvements to track cancellation insights, offer performance, and protected revenue.
  • Faster, better, easier ways to get up and running quickly.
  • More customization around your cancel flow.

Ready To Get Started With Churnkey? We Guarantee Results 👇

The results we're seeing are simply stunning. That's why we'll give you twice your money back (view our pricing here) if we can't retain more customers for you. To put it another way, that's a 200% refund if you don't get results.

Get started by creating a Churnkey account or click here to schedule an implementation.

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