What's New at Churnkey | February

Churnkey February Update 🔑 | Updated Customer Statistics, New Dashboard Features, and Session Recordings

Nick Fogle

Nick Fogle

Welcome to February!

We have had a busy month here at Churnkey. We wanted to give a quick overview of the progress we have made building Churnkey.

We are on a mission to help other SaaS Founder's retain more customers with customized cancellation experiences. When you embed Churnkey’s cancellation flow, you immediately unlock a suite of experiences crafted to keep your customers around longer.

Check out our progress 👇

First Up: Churnkey Customer Success Metrics

January results are in and 2021 is off to an incredible start for Churnkey customers.

  • Customers are retaining 33% of users on average who enter the cancellation funnel.

  • This reduction in churn will add tens of thousands of dollars in revenue for 2021.

  • One of our earliest customers saved 40% of potential churners last month!

  • Here are the total numbers from the current Churnkey customers:

    • Total cancellation flows initiated: 2,162
    • Customers who churned: 1,218
    • Saved users (aborted flow, didn't cancel after talking to support, etc.,): 1,394
    • Offers accepted: 789

Product Updates: Dashboard Improvements, Session Recordings, & More

Tl:dr -

  • We personally onboarded a number of customers from our waitlist, got their cancellation flows live in their product, and started seeing cancellation "saves" right away 💪.
  • Wrote some kick-ass self-service documentation to meet our goal for fifteen-minute setup or less. Our straightforward setup guide and code samples make installing Churnkey quick and painless.
  • Launched a fresh dashboard that tracks cancellation sessions, customer saves, presents recordings for every session.
  • Launched session recordings which allows the playback of every user cancellation session.
  • Incorporated feedback from our earliest customers.

Dashboard Updates, Session Reporting, & Session Recording

Churnkey Dashboard

(Actual data from Wavve's Churnkey Dashboard)

The dashboard now shows live session data complete, individual session results, and session recordings. The session recordings are videos that let you see customers interacting with your cancellation flow. This is helpful to see what steps or copy within the flow are giving customers pause and how they are interacting with it:

(this video is a screen capture shows Wavve.co's Churnkey account 👇)

Churnkey Cancellation Recording Sessions

What's Coming Next

  • Advanced Customer segmentation for highly targeted offers.
  • Dashboard improvements to track cancellation insights, offer performance, and protected revenue.
  • Faster, better, easier ways to get up and running quickly.
  • More customization around your cancel flow.

Ready To Get Started With Churnkey? We'll Guarantee Your Results 👇

The results we're seeing are simply stunning. That's why we'll give you twice your money back (view our pricing here) if we can't retain more customers for you. To put it another way, that's a 200% refund if you don't get results.

Get started by creating a Churnkey account or shoot us a reply back or click here to schedule an implementation.

Build a bigger SaaS business with Churnkey

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