[{"data":1,"prerenderedAt":126},["ShallowReactive",2],{"/blog/stripe-successful-payment-emails":3},{"id":4,"title":5,"articleSection":6,"author":7,"body":8,"category":6,"coverBuilder":109,"cta":110,"ctaBody":109,"ctaTitle":109,"dateModified":111,"datePublished":112,"description":113,"draft":114,"extension":115,"hideCover":114,"image":116,"meta":117,"navigation":118,"ogImage":109,"path":119,"readTime":120,"seo":121,"sidebarCta":109,"stem":122,"tags":123,"wordCount":124,"__hash__":125},"blog/blog/stripe-successful-payment-emails.md","Stripe: should you send emails on successful payments?","Stripe","team-churnkey",{"type":9,"value":10,"toc":100},"minimark",[11,15,20,25,28,43,47,63,67,70,77,80,83,86],[12,13,14],"p",{},"In this article, we'll look at the options available in Stripe and whether you should use them.",[16,17,19],"h2",{"id":18},"payment-notification-emails-available-in-stripe","Payment notification emails available in Stripe",[21,22,24],"h3",{"id":23},"under-settings-emails","Under settings > emails",[12,26,27],{},"You can turn these on if you would like to send email notifications about successful payments. Stripe says, 'This setting is ignored when you create a payment in the API and provide the receipt_email provider'.",[29,30,33],"article-figure",{"alt":31,"src":32},"","/images/blog/stripe-successful-payment-emails/stripe-emails-succesful-payments--1-.webp",[12,34,35,36],{},"Link: ",[37,38,42],"a",{"href":39,"rel":40},"https://dashboard.stripe.com/settings/emails?ref=churnkey.co",[41],"nofollow","https://dashboard.stripe.com/settings/emails",[16,44,46],{"id":45},"current-limitations-of-using-stripe-for-successful-payments","Current limitations of using Stripe for successful payments",[48,49,50,54,57,60],"ul",{},[51,52,53],"li",{},"You cannot customize copy, design, or CTA",[51,55,56],{},"You cannot control the sending time",[51,58,59],{},"Only a single toggle to turn it on for everyone or off for everyone. Sending invoice emails for monthly subscribers might get too noisy.",[51,61,62],{},"Data has shown that renewal emails hurt more than they help. Exceptions will apply.",[16,64,66],{"id":65},"is-retention-a-company-goal","Is retention a company goal?",[12,68,69],{},"Churnkey helps companies save 20-40% of the users they would've otherwise lost to churn. In 2024, we helped businesses recover $250M in subscription revenue.",[12,71,72,76],{},[73,74,75],"strong",{},"Even a seemingly low monthly churn of 5% means you lose 46% of all customers you acquire each year."," At 10% monthly churn, you lose 70% of all customers. Trying to grow gets significantly harder at that stage.",[12,78,79],{},"If you've managed to grow despite high churn, fixing it might be an easy win.",[12,81,82],{},"Churn is universal. Everyone has it. The best companies proactively invest to reduce it.",[12,84,85],{},"Telecom companies invest billions to fight churn. But you don't need billions.",[12,87,88,89,94,95,99],{},"All you need is Churnkey. ",[37,90,93],{"href":91,"rel":92},"https://app.churnkey.co/register?ref=churnkey.co",[41],"Sign up for Churnkey"," or ",[37,96,98],{"href":97},"/schedule-a-demo","book a demo"," today and go live in days, not months.",{"title":31,"searchDepth":101,"depth":101,"links":102},3,[103,107,108],{"id":18,"depth":104,"text":19,"children":105},2,[106],{"id":23,"depth":101,"text":24},{"id":45,"depth":104,"text":46},{"id":65,"depth":104,"text":66},null,"newsletter","2025-06-24","2025-06-06","Stripe offers a way for its customers to send emails on successful payments. Say, when a charge goes through. Should you set it up?",false,"md","/images/blog/stripe-successful-payment-emails/stripe-successful-payments-cover--1-.webp",{},true,"/blog/stripe-successful-payment-emails","1 min read",{"title":5,"description":113},"blog/stripe-successful-payment-emails",[6],253,"zat4VIAwdjpI70vMNPSuYvilrEfWlyCSOnC4Zl45ROY",1786729731572]