[{"data":1,"prerenderedAt":175},["ShallowReactive",2],{"blog-page-count":3,"blog-list-6":4},8,[5,15,21,28,36,43,49,57,66,72,79,86,92,99,106,113,120,128,135,142,148,155,162,168],{"path":6,"title":7,"description":8,"category":9,"tags":10,"author":12,"datePublished":13,"image":14},"/blog/how-cancel-flows-reduce-customer-churn","Why you need Cancel Flows: increase customer loyalty, decrease churn, and find new customer price points","Cancel flows reduce customer churn, increase customer loyalty, and provide valuable data for what makes customer cancel.","Articles",[9,11],"Churn","nick","2023-02-24","/images/blog/how-cancel-flows-reduce-customer-churn/why-need-cancel-flows-1.webp",{"path":16,"title":17,"description":18,"category":9,"tags":19,"author":12,"datePublished":13,"image":20},"/blog/personalized-targeted-discounts-extend-customer-ltv-and-increase-loyalty","Using personalized, targeted discounts to extend customer LTV and increase loyalty","Research shows that offering a medium-sized discount can increase the average future value of a customer by 20% to 25%.",[9],"/images/blog/personalized-targeted-discounts-extend-customer-ltv-and-increase-loyalty/discounts.webp",{"path":22,"title":23,"description":24,"category":25,"tags":26,"author":12,"datePublished":13,"image":27},"/blog/use-customer-feedback-to-reduce-churn","How to gather and leverage customer feedback to reduce churn","Reduce churn by Investing in resources and systems that will help you analyze customer feedback.","Guides",[25,11],"/images/blog/use-customer-feedback-to-reduce-churn/feedback.webp",{"path":29,"title":30,"description":31,"category":32,"tags":33,"author":12,"datePublished":34,"image":35},"/blog/stop-predicting-churn-start-maximizing-profits","Why churn prediction ≠ churn reduction, and what to do instead","On the inherent shortcomings of churn prediction, and how customer retention can be improved with uplift modeling and dynamic point of cancellation offers.","Deep Dive",[32,11],"2023-02-18","/images/blog/stop-predicting-churn-start-maximizing-profits/uplift.webp",{"path":37,"title":38,"description":39,"category":9,"tags":40,"author":12,"datePublished":41,"image":42},"/blog/how-to-identify-productive-usage-patterns-in-your-product","How to identify productive usage patterns in your product","When it comes to SaaS products, your customers are constantly providing you with an incredibly useful amount of data with regards to your services, products, and overall business. If you know what you’re looking at, that customer data can offer you invaluable insights into your churn rates, product growth,",[9],"2023-02-15","/images/blog/how-to-identify-productive-usage-patterns-in-your-product/productive-patterns.webp",{"path":44,"title":45,"description":46,"category":9,"tags":47,"author":12,"datePublished":41,"image":48},"/blog/how-to-retain-more-customers-and-increase-ltv-by-identifying-the-most-valuable-parts-of-your-customers-lifecycle","How to retain more customers and increase LTV by identifying the most valuable parts of your customer’s lifecycle","SaaS is incredibly unique when it comes to reducing churn and customer retention because, in theory, there’s not a true end to your customer's journey. There’s a ever-evolving customer lifecycle and the lifeblood of your company’s recurring revenue depends on that lifecycle. If you want",[9,25],"/images/blog/how-to-retain-more-customers-and-increase-ltv-by-identifying-the-most-valuable-parts-of-your-customers-lifecycle/customer-lifecycle.webp",{"path":50,"title":51,"description":52,"category":9,"tags":53,"author":12,"datePublished":55,"image":56},"/blog/dunning-management-what-is-it-and-why-should-saas-companies-care","Dunning management: what is it and why should SaaS companies care?","To ensure long-term success and consistent revenue growth, SaaS companies need to proactively manage customer accounts through a process known as dunning management. This method automates the collections process so you can avoid involuntary churn from customers with late, failed, or missing payments.",[9,32,54],"Dunning","2023-01-27","/images/blog/dunning-management-what-is-it-and-why-should-saas-companies-care/dunning-pillar.webp",{"path":58,"title":59,"description":60,"category":61,"tags":62,"author":63,"datePublished":64,"image":65},"/blog/launch-cancel-flow-a-b-testing","Launch: Cancel Flow A/B testing","Churnkey’s Cancel Flow is the most modern, adaptable, and easy to use in the subscription industry. A/B tests simplify your decision-making process.","Product Releases",[61],"scott","2023-01-24","/images/blog/launch-cancel-flow-a-b-testing/a-b-tests.webp",{"path":67,"title":68,"description":69,"category":61,"tags":70,"author":63,"datePublished":64,"image":71},"/blog/launch-cancel-flow-design-2-0","Launch: Cancel Flow design 2.0","Offering the subscription industry’s best cancel flow is continually our top priority, and that means creating an experience that's straightforward, intuitive, and enjoyable for your customers. I’m thrilled to introduce the next phase of our cancel flow experience. It’s designed to make the best impression on your behalf and fit cleanly into your design stack.",[61],"/images/blog/launch-cancel-flow-design-2-0/cancel-flow-2.webp",{"path":73,"title":74,"description":75,"category":9,"tags":76,"author":12,"datePublished":77,"image":78},"/blog/how-to-reduce-customer-churn-tactics-and-strategies-for-saas-leaders","How to reduce customer churn: tactics and strategies for SaaS leaders","As investors continue to look toward retention metrics to determine company valuations and funding eligibility, SaaS leaders must ask themselves: how can I reduce customer churn?",[9,11,32,25],"2023-01-20","/images/blog/how-to-reduce-customer-churn-tactics-and-strategies-for-saas-leaders/churn-pillar.webp",{"path":80,"title":81,"description":82,"category":9,"tags":83,"author":12,"datePublished":84,"image":85},"/blog/what-is-a-good-monthly-churn-rate","What is a good monthly churn rate?","Churn is inevitable in SaaS. And it wreaks havoc on your company’s bottom line. Whenever a customer leaves, downgrades, or allows their subscription to lapse, it affects your business’ growth. But since a certain amount of churn is inevitable, it can be hard to assess: is your business experiencing too much churn?",[9,11,32],"2023-01-11","/images/blog/what-is-a-good-monthly-churn-rate/monthly-churn-rate.webp",{"path":87,"title":88,"description":89,"category":9,"tags":90,"author":12,"datePublished":84,"image":91},"/blog/what-is-product-led-growth-why-does-it-matter","What is product-led growth & why does it matter?","A product-led growth model allows product usage to drive customer acquisition. These products typically grow through word-of-mouth, not traditional marketing or sales channels. Companies using a PLG model leverage their products to create a pipeline of active users.",[9,32],"/images/blog/what-is-product-led-growth-why-does-it-matter/plg.webp",{"path":93,"title":94,"description":95,"category":61,"tags":96,"author":63,"datePublished":97,"image":98},"/blog/launch-explore-every-customers-journey-with-timelines","Launch: explore every customer’s journey with timelines","Customer Timelines give you a clear rollup of how every customer responds to invoices, cancel flows, and payment recovery efforts.",[61],"2022-12-23","/images/blog/launch-explore-every-customers-journey-with-timelines/customer-timelines.webp",{"path":100,"title":101,"description":102,"category":9,"tags":103,"author":12,"datePublished":104,"image":105},"/blog/6-customer-retention-metrics-required-for-saas-growth","6 customer retention metrics required for SaaS growth","Customer retention focuses on reducing churn and capitalizing on the customers you already have, rather than spending money trying to pull in new customers.",[9],"2022-12-22","/images/blog/6-customer-retention-metrics-required-for-saas-growth/6-retention-metrics.webp",{"path":107,"title":108,"description":109,"category":61,"tags":110,"author":63,"datePublished":111,"image":112},"/blog/launch-block-functionality-for-paused-and-past-due-accounts-without-any-dev-time","Launch: block functionality for paused and past-due accounts without any dev time","Pause and Past Due Walls make life easier for both our Cancel Flow and Failed Payment Recovery automated retention products.",[61],"2022-12-06","/images/blog/launch-block-functionality-for-paused-and-past-due-accounts-without-any-dev-time/not-paid-wall.webp",{"path":114,"title":115,"description":116,"category":61,"tags":117,"author":63,"datePublished":118,"image":119},"/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries","Launch: improve failed Payment Recovery rates with our intelligent retries","Churnkey Intelligent Retries uses machine learning and algorithmic processing on data from billions of transactions to know when, how, and why a payment will likely succeed. The effect: boosted recovery rates by 4-12%. That's big.",[61],"2022-11-17","/images/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries/chaos.webp",{"path":121,"title":122,"description":123,"category":124,"tags":125,"author":63,"datePublished":126,"image":127},"/blog/the-4-best-customer-retention-software-tools","The 4 best customer retention software tools","Customer retention software helps businesses keep track of their customers and improve customer retention rates. The software can help businesses track customer behavior, preferences, and purchase history. It can also help businesses identify at-risk customers and deploy retention strategies.","Retention",[124],"2022-11-15","/images/blog/the-4-best-customer-retention-software-tools/customer-retention-tools--1-.webp",{"path":129,"title":130,"description":131,"category":61,"tags":132,"author":63,"datePublished":133,"image":134},"/blog/launch-win-back-quiet-cancellers-with-dunning-offers","Launch: win back “quiet cancellers” with dunning offers","With Dunning Offers, you turn a risky customer segment into a revenue expansion opportunity. It’s a unique chance to re-engage Quiet Cancellers who need to find a new price equilibrium with your product.",[61],"2022-11-12","/images/blog/launch-win-back-quiet-cancellers-with-dunning-offers/dunning-offers.webp",{"path":136,"title":137,"description":138,"category":9,"tags":139,"author":63,"datePublished":140,"image":141},"/blog/convert-more-free-trials-into-paying-customers-with-these-novel-strategies","Convert more free trials into paying customers with these novel strategies","Conversion rates for free-to-paid trials range from 5% to 50%, depending on whether you require a credit card and a host of other factors. Here's how to improve those stats.",[9,32],"2022-11-02","/images/blog/convert-more-free-trials-into-paying-customers-with-these-novel-strategies/optimize-trial-conversion.webp",{"path":143,"title":144,"description":145,"category":61,"tags":146,"author":63,"datePublished":140,"image":147},"/blog/launch-extend-free-trials-and-convert-more-customers-automatically","Launch: extend free trials and convert more customers automatically","Trial extensions are now available as a new offer within every Churnkey cancel flow. Convert more trialing customers and discover more effective trial durations, automatically.",[61],"/images/blog/launch-extend-free-trials-and-convert-more-customers-automatically/launch-trial-extension.webp",{"path":149,"title":150,"description":151,"category":9,"tags":152,"author":12,"datePublished":153,"image":154},"/blog/the-easiest-way-to-manage-seasonal-churn","The easiest way to manage seasonal churn","Where regular customer churn is usually caused by poor onboarding, weak relationships with customers, and poor customer service, seasonal churn is affected by external events based on the time of year. Here are ways to manage your SaaS exposure to seasonal churn.",[9,11],"2022-10-15","/images/blog/the-easiest-way-to-manage-seasonal-churn/seasonal-churn.webp",{"path":156,"title":157,"description":158,"category":124,"tags":159,"author":63,"datePublished":160,"image":161},"/blog/the-digital-customer-journey-how-to-optimize-acquisition-and-retention-with-examples","The digital customer journey: how to optimize acquisition and retention (with examples)","The key to combating churn and retaining happy customers lies in managing their digital journey and personalization to match their needs at every stage of the process",[124],"2022-09-03","/images/blog/the-digital-customer-journey-how-to-optimize-acquisition-and-retention-with-examples/digital-customer-journey.webp",{"path":163,"title":164,"description":165,"category":11,"tags":166,"author":63,"datePublished":160,"image":167},"/blog/understanding-subscription-churn-and-why-it-matters-to-your-business","Understanding subscription churn and why it matters to your business","Every time a customer elects to cancel their subscription, they face a choice. Your goal should be to make it as obvious as possible to the customer that continuing their subscription is the right option.",[11],"/images/blog/understanding-subscription-churn-and-why-it-matters-to-your-business/understanding-churn.webp",{"path":169,"title":170,"description":171,"category":61,"tags":172,"author":63,"datePublished":173,"image":174},"/blog/launch-modern-dunning-for-modern-companies","Launch: modern dunning for modern companies","We are launching a modern approach to dunning. Everyone gets their first month free. And every business making less than $25K MRR gets it for free, forever.",[61],"2022-08-31","/images/blog/launch-modern-dunning-for-modern-companies/dunning-launch.webp",1787075323233]