[{"data":1,"prerenderedAt":179},["ShallowReactive",2],{"blog-page-count":3,"blog-list-5":4},8,[5,14,22,29,35,41,48,55,62,73,80,88,95,102,109,116,123,130,137,144,151,158,165,172],{"path":6,"title":7,"description":8,"category":9,"tags":10,"author":11,"datePublished":12,"image":13},"/blog/launch-reactivations","Launch: Reactivations","The goal of Reactivations is to help you realize more revenue without much effort. You serve a bevy of unique customer segments and your retention efforts should reflect that reality.","Product Releases",[9],"scott","2024-01-03","/images/blog/launch-reactivations/reactivations-launch.webp",{"path":15,"title":16,"description":17,"category":18,"tags":19,"author":11,"datePublished":20,"image":21},"/blog/jason-fried","Jason Fried on writing, profitability, AI, and the most improbable thing he’d like to do (but probably can’t)","Jason is the co-founder and CEO of 37signals (the parent company of Basecamp and HEY). During our talk, we discussed what he learned from his recent sabbatical, his views on writing, the future of AI and its implications for creativity, and more.","Articles",[18],"2023-12-14","/images/blog/jason-fried/jason-fried-blog.webp",{"path":23,"title":24,"description":25,"category":18,"tags":26,"author":11,"datePublished":27,"image":28},"/blog/claire-suellentrop-interview","Claire Suellentrop on unlocking customer-led growth in SaaS","Identify who your best customers are and how to reach and resonate with more of them with Claire Suellentrop's Forget the Funnel framework.",[18],"2023-12-13","/images/blog/claire-suellentrop-interview/claire-blog.webp",{"path":30,"title":31,"description":32,"category":18,"tags":33,"author":11,"datePublished":27,"image":34},"/blog/fed-research-credit-card-failure","Be prepared: how higher credit card delinquencies can affect your business (Fed research)","Delinquencies are happening more often among households with auto or student loans, and those with higher credit balances.",[18],"/images/blog/fed-research-credit-card-failure/fed-report-1.webp",{"path":36,"title":37,"description":38,"category":18,"tags":39,"author":11,"datePublished":27,"image":40},"/blog/joanna-wiebe-interview","Write for conversions, build a bigger SaaS: copywriting advice from Joanna Wiebe","We discussed the role of AI and copywriting, what you need to be doing to convert more leads into clients with your writing, and the most ridiculous tactics within conversion copywriting that work, but really shouldn't.",[18],"/images/blog/joanna-wiebe-interview/joanna-wiebe-blog.webp",{"path":42,"title":43,"description":44,"category":9,"tags":45,"author":11,"datePublished":46,"image":47},"/blog/new-customer-health","Launch: customer health","Customer Health helps you and your team be more strategic with your time: know when to engage your best customers, predict at-risk revenue, and address problems before they become unrecoverable.",[9],"2023-12-07","/images/blog/new-customer-health/health-launch.webp",{"path":49,"title":50,"description":51,"category":18,"tags":52,"author":11,"datePublished":53,"image":54},"/blog/jay-nathan-interview","Seven pieces of advice from customer success veteran Jay Nathan","Jay is one of the foremost customer success experts in the world and a major thought leaders in the Customer Success space. He'll teach you how how to scale your customer success organization.",[18],"2023-11-02","/images/blog/jay-nathan-interview/jay-yt.webp",{"path":56,"title":57,"description":58,"category":9,"tags":59,"author":11,"datePublished":60,"image":61},"/blog/preview-three-new-products","Preview: customer health, Reactivations, and precision payment retries","Announcing Customer Health, Reactivations, and Precision Payment Retries, all new products coming soon to Churnkey.",[9],"2023-10-25","/images/blog/preview-three-new-products/triple-play-release.webp",{"path":63,"title":64,"description":65,"category":66,"tags":67,"author":11,"datePublished":71,"image":72},"/blog/churn-prediction","How to predict churn and improve retention","When churn prediction is done well, it can allow your SaaS company to identify at-risk customers and retain them before they churn.","Guides",[66,68,69,70],"Churn","News","Retention","2023-10-13","/images/blog/churn-prediction/how-to-predict.webp",{"path":74,"title":75,"description":76,"category":18,"tags":77,"author":11,"datePublished":78,"image":79},"/blog/dunning-offers-payment-recovery","The benefits of dunning offers: improved Payment Recovery rates & reduced cancellation risk","“Churn” is an abstraction of something very real and concrete: rejection. That's why we approach every touchpoint in your customer’s journey by remembering that there's a human behind every interaction: someone with a wakeup routine, bills to pay, who has family and friends and emotions. The net",[18],"2023-09-07","/images/blog/dunning-offers-payment-recovery/dunning-offer-benefits.webp",{"path":81,"title":82,"description":83,"category":69,"tags":84,"author":85,"datePublished":86,"image":87},"/blog/jay-nathan-strategic-advisor","Churnkey taps software vet Jay Nathan as strategic advisor","Addition of Nathan Arrives as Churnkey Surpasses $1 Billion in Protected Subscription Revenue",[69],"nick","2023-08-31","/images/blog/jay-nathan-strategic-advisor/jay-pr.webp",{"path":89,"title":90,"description":91,"category":9,"tags":92,"author":11,"datePublished":93,"image":94},"/blog/launch-segmented-payment-recovery-and-trended-cancel-reasons","Launch: segmented Payment Recovery and trended cancel reasons","Last month, we brought you AI-centric product improvements with a single goal: to help you build a better product. The first—an extension of Insights AI—sorts through your qualitative cancel flow feedback, categorizes, and sources up to 15 of the most useful, relevant, and urgent pieces. And the",[9],"2023-08-29","/images/blog/launch-segmented-payment-recovery-and-trended-cancel-reasons/trended-reasons.webp",{"path":96,"title":97,"description":98,"category":66,"tags":99,"author":85,"datePublished":100,"image":101},"/blog/best-practices-customer-retention","Churnkey's best practices for customer retention","A collection of best practices and recommendations for fine-tuning your customer offboarding strategy.",[66,68,70],"2023-08-22","/images/blog/best-practices-customer-retention/best-practices-retention.webp",{"path":103,"title":104,"description":105,"category":9,"tags":106,"author":11,"datePublished":107,"image":108},"/blog/share-feedback-build-with-ai","Launch: build better products with our AI","Sharing raw customer feedback with your team is one of the best ways to spark grounded, effective, and satisfying product improvements. Yes, but: sourcing helpful customer feedback can be a full time job in and of itself. You need to vet it, categorize it, and send it to the right",[9],"2023-07-27","/images/blog/share-feedback-build-with-ai/share-insights.webp",{"path":110,"title":111,"description":112,"category":9,"tags":113,"author":11,"datePublished":114,"image":115},"/blog/build-with-ai-cancel-flow-preview","Preview: \"build with AI\" writes and rewrites your Cancel Flows for you","There's nothing worse than a blank text box and a blinking cursor, especially when you're just starting out with cancel flows. That changes with \"Build with AI.\" How \"Build with AI\" works for creating new cancel flows * Tell Churnkey AI about your customers, if you have any goals",[9],"2023-07-11","/images/blog/build-with-ai-cancel-flow-preview/ai-flow-1.webp",{"path":117,"title":118,"description":119,"category":66,"tags":120,"author":11,"datePublished":121,"image":122},"/blog/churn-causes","What can be the cause of a churn rate increase?","Let’s talk about some of the main causes of customer churn, as well as some concrete actions you can take to reduce your churn rate.",[66,68],"2023-06-07","/images/blog/churn-causes/churn-cause.webp",{"path":124,"title":125,"description":126,"category":9,"tags":127,"author":11,"datePublished":128,"image":129},"/blog/managed-email-verified-cancel-flows","Launch: managed email-verified Cancel Flows","Cancel flows are powerful for every type of subscription business, including those that don't have traditional customer account configurations. Think accounts that are verified by something other than a password, or subscriptions that live on no-code platforms. Fall into any of these categories? We've got you covered",[9],"2023-05-19","/images/blog/managed-email-verified-cancel-flows/email-based-flows.webp",{"path":131,"title":132,"description":133,"category":18,"tags":134,"author":11,"datePublished":135,"image":136},"/blog/when-your-product-has-a-soul","When your product has a soul","It’s your customers who are the ultimate inspiration and your reason for existence. Not your competitors.",[18],"2023-05-01","/images/blog/when-your-product-has-a-soul/soul.webp",{"path":138,"title":139,"description":140,"category":9,"tags":141,"author":11,"datePublished":142,"image":143},"/blog/live-variables-cancel-flow-launch","Launch: live variables unlock even more personalization at scale","Live Variables surfaces your customer's data. That means you can include everything from name fields to key metrics.",[9],"2023-04-13","/images/blog/live-variables-cancel-flow-launch/live-variables.webp",{"path":145,"title":146,"description":147,"category":18,"tags":148,"author":11,"datePublished":149,"image":150},"/blog/churn-is-customer-rejection","\"Churn\" isn't a metric, it's people rejecting you—grow from it","The term churn is dehumanizing. What we’re really talking about when we talk about churn is rejection.",[18,68],"2023-03-29","/images/blog/churn-is-customer-rejection/people-not-churn.webp",{"path":152,"title":153,"description":154,"category":18,"tags":155,"author":11,"datePublished":156,"image":157},"/blog/winback-campaigns","Want to win back customers who cancel? Get personal.","The key to successful winback campaigns is personalization and timing.",[18],"2023-03-20","/images/blog/winback-campaigns/resources-exit-survey.webp",{"path":159,"title":160,"description":161,"category":70,"tags":162,"author":11,"datePublished":163,"image":164},"/blog/reduce-churn-subscription-pauses-trial-extensions","How subscription pauses and trial extensions increase retention and decrease churn","There are times when customers hit the cancel button. When you run into those instances, offer subscription pauses or trial extensions.",[70,68],"2023-03-14","/images/blog/reduce-churn-subscription-pauses-trial-extensions/subscription-pauses.webp",{"path":166,"title":167,"description":168,"category":18,"tags":169,"author":11,"datePublished":170,"image":171},"/blog/reduce-churn-switch-pricing-tiers","Switch customers to different pricing tiers to reduce churn","By switching customers to different pricing tiers, you can significantly reduce SaaS and subscription churn.",[18,68],"2023-03-13","/images/blog/reduce-churn-switch-pricing-tiers/pricing-tiers.webp",{"path":173,"title":174,"description":175,"category":18,"tags":176,"author":85,"datePublished":177,"image":178},"/blog/8-principles-to-guide-your-saas-pricing-strategy","8 principles to guide your SaaS pricing strategy","Creating a pricing model that is consistent and easy for customers to understand can help take the friction out of purchasing decisions.",[18],"2023-02-27","/images/blog/8-principles-to-guide-your-saas-pricing-strategy/creative-pricing-strategy.webp",1787075323356]