[{"data":1,"prerenderedAt":107},["ShallowReactive",2],{"/blog/launch-win-back-quiet-cancellers-with-dunning-offers":3},{"id":4,"title":5,"articleSection":6,"author":7,"body":8,"category":6,"coverBuilder":91,"cta":92,"ctaBody":91,"ctaTitle":91,"dateModified":93,"datePublished":94,"description":33,"draft":95,"extension":96,"hideCover":95,"image":97,"meta":98,"navigation":99,"ogImage":91,"path":100,"readTime":101,"seo":102,"sidebarCta":91,"stem":103,"tags":104,"wordCount":105,"__hash__":106},"blog/blog/launch-win-back-quiet-cancellers-with-dunning-offers.md","Launch: win back “quiet cancellers” with dunning offers","Product Releases","scott",{"type":9,"value":10,"toc":88},"minimark",[11,15,18,31,34,37,44,47,66,69,72],[12,13,14],"p",{},"You’ve heard of “quiet quitting,” but have you heard of “quiet cancellers?”",[12,16,17],{},"Quiet Cancellers are customers who allow subscriptions to lapse—knowingly—by leaving an expired card on file in your product. From our research, Quiet Cancellers comprise about 5-10% of failed payments.",[12,19,20,24,25,30],{},[21,22,23],"strong",{},"That changes today:"," we’re launching personalized Dunning Offers to improve ",[26,27,29],"a",{"href":28},"/feature/dunning","failed payment recovery rates"," and reduce cancellation risk.",[12,32,33],{},"With Dunning Offers, you turn a risky customer segment into a revenue expansion opportunity. It’s a unique chance to re-engage Quiet Cancellers who need to find a new price equilibrium with your product.",[12,35,36],{},"By re-engaging these customers, you’re winning time and short-term loyalty to demonstrate how valuable your product is in their lives or workflow.",[12,38,39],{},[40,41],"img",{"alt":42,"src":43},"","/images/blog/launch-win-back-quiet-cancellers-with-dunning-offers/dunning-offers-1.webp",[12,45,46],{},"Here’s how it works:",[48,49,50,57,63],"ul",{},[51,52,53,56],"li",{},[21,54,55],{},"Enable partial payments"," on past-due invoices to ease the burden for a customer in the short term.",[51,58,59,62],{},[21,60,61],{},"Discount future payments"," to encourage longer-term loyalty.",[51,64,65],{},"It’s your choice: offer one or the other or both.",[12,67,68],{},"In the history of automated customer retention platforms, nobody has ever offered a groundbreaking solution like this. We’re proud to be pioneers in the payment recovery space.",[12,70,71],{},"But we’re still going. Buckle up, friends. More news coming soon.",[12,73,74,75,81,82,87],{},"Dunning Offers are included in every Churnkey plan and are live in every account today. ",[26,76,80],{"href":77,"rel":78},"https://app.churnkey.co/login?ref=churnkey.co",[79],"nofollow","Sign in"," or ",[26,83,86],{"href":84,"rel":85},"https://app.churnkey.co/?ref=churnkey.co",[79],"sign up now"," to bring the benefits of Dunning Offers to your business.",{"title":42,"searchDepth":89,"depth":89,"links":90},3,[],null,"newsletter","2025-01-23","2022-11-12",false,"md","/images/blog/launch-win-back-quiet-cancellers-with-dunning-offers/dunning-offers.webp",{},true,"/blog/launch-win-back-quiet-cancellers-with-dunning-offers","1 min read",{"title":5,"description":33},"blog/launch-win-back-quiet-cancellers-with-dunning-offers",[6],227,"wLDF-2474Uejji0p_sNOjoz4gmFrmCQ4KFp4AOoGNY0",1787075318711]