[{"data":1,"prerenderedAt":189},["ShallowReactive",2],{"/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries":3},{"id":4,"title":5,"articleSection":6,"author":7,"body":8,"category":6,"coverBuilder":172,"cta":173,"ctaBody":172,"ctaTitle":172,"dateModified":174,"datePublished":175,"description":176,"draft":177,"extension":178,"hideCover":177,"image":179,"meta":180,"navigation":181,"ogImage":172,"path":182,"readTime":183,"seo":184,"sidebarCta":172,"stem":185,"tags":186,"wordCount":187,"__hash__":188},"blog/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries.md","Launch: improve failed Payment Recovery rates with our intelligent retries","Product Releases","scott",{"type":9,"value":10,"toc":165},"minimark",[11,21,28,31,34,42,47,60,63,66,70,73,101,104,107,113,116,120,123,126,129,132,135,143,151],[12,13,14,15,20],"p",{},"Churnkey’s ",[16,17,19],"a",{"href":18},"/feature/dunning","Failed Payment Recovery"," product ensures you get paid before charge failures lock you out of your customers forever. This type of involuntary churn can cause up to 40% of your customer churn.",[12,22,23],{},[24,25],"img",{"alt":26,"src":27},"","/images/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries/figure-1.webp",[12,29,30],{},"That’s a lot of headache for a problem created by banks, card companies, their opaque policies, and not you.",[12,32,33],{},"Too much is on the line for your reputation to take a hit because of someone else’s problem. But you’re not going to become a dunning expert, and why should you?",[12,35,36,37,41],{},"We got your back. Churnkey recovers up to 81% of failed payments with our modern infrastructure and a fresh approach to dunning. Take, for instance, ",[16,38,40],{"href":39},"/blog/launch-win-back-quiet-cancellers-with-dunning-offers","Dunning Offers",": a feature that turns a risky customer segment into a revenue expansion opportunities by enticing them to update their cards with personalized offers.",[43,44,46],"h2",{"id":45},"introducing-churnkey-intelligent-retries","Introducing Churnkey intelligent retries",[12,48,49,50,54,55,59],{},"Given that, we’re always improving our ",[16,51,53],{"href":52},"/blog/launch-modern-dunning-for-modern-companies","modern payment recovery service for modern companies",", and that’s why we’re launching an improvement to behind-the-scenes recovery efforts: ",[56,57,58],"strong",{},"Intelligent Retries",".",[12,61,62],{},"Here’s the context: you can actually resolve a significant portion of payment failures without even talking to a customer. But this is the classic so-called threading the needle problem, since card issuers only allow you to retry from six to ten times.",[12,64,65],{},"Those add up quickly.",[43,67,69],{"id":68},"innovation-without-any-effort-on-your-part","Innovation without any effort on your part",[12,71,72],{},"But with Intelligent Retries, we use machine learning and algorithmic processing on data from billions of transactions to know when, how, and why a payment will likely succeed—with optimal retry conditions based on:",[74,75,76,80,83,86,89,92,95,98],"ul",{},[77,78,79],"li",{},"Card type on file",[77,81,82],{},"Geographical location",[77,84,85],{},"First and last successful payment date",[77,87,88],{},"Failure reason",[77,90,91],{},"If a card is stolen, lost, or marked as “do not retry”",[77,93,94],{},"Pay days in certain countries",[77,96,97],{},"Temporary, throw-away card status",[77,99,100],{},"…and over a dozen other factors",[12,102,103],{},"But that’s not all. Armed with this intelligence, Intelligent Retries work in tandem with Churnkey’s failed payment recovery campaigns. Together, they coordinate their operations, effectively double-optimizing for the best way to resolve your customers’ past-due payments.",[12,105,106],{},"All in, this is a big win.",[12,108,109,110],{},"We’re seeing it in the numbers: ",[56,111,112],{},"recovery rates are boosted by 4-12% with Intelligent Retries.",[12,114,115],{},"Intelligent Retries will evolve based on industry and economic dynamics, so we're always looking out for you.",[43,117,119],{"id":118},"recover-more-failed-payments-today","Recover more failed payments today",[12,121,122],{},"Turn on Churnkey Failed Payment recoveries today, and you’ll see ROI immediately. That’s because:",[12,124,125],{},"You get the first month free",[12,127,128],{},"Companies under $300K ARR get dunning free",[12,130,131],{},"You’ll only pay fixed rates, never a percentage (hint: our prices are the most aggressive in the business)",[12,133,134],{},"You’ll see recovery rates up to 81% without blinking an eye",[74,136,137,140],{},[77,138,139],{},"Our average rate is about 61%",[77,141,142],{},"Industry averages are in the 38-52% range",[12,144,145,146,150],{},"You’ll start recovering payments ",[147,148,149],"em",{},"immediately"," after going live",[12,152,153,154,157,158,164],{},"So try out ",[16,155,156],{"href":18},"Churnkey Payment Recovery now",", send me an email (scott at churnkey dot co) to learn more, or ",[16,159,163],{"href":160,"rel":161},"http://savvycal.com/churnkey-team/retention-strategy?ref=churnkey.co",[162],"nofollow","schedule a quick chat"," to ask us anything that’s on your mind.",{"title":26,"searchDepth":166,"depth":166,"links":167},3,[168,170,171],{"id":45,"depth":169,"text":46},2,{"id":68,"depth":169,"text":69},{"id":118,"depth":169,"text":119},null,"newsletter","2025-01-23","2022-11-17","Churnkey Intelligent Retries uses machine learning and algorithmic processing on data from billions of transactions to know when, how, and why a payment will likely succeed. The effect: boosted recovery rates by 4-12%. That's big.",false,"md","/images/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries/chaos.webp",{},true,"/blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries","2 min read",{"title":5,"description":176},"blog/launch-improve-failed-payment-recovery-rates-with-our-intelligent-retries",[6],488,"9SrLb_ZBPSd7wvpjg9uAtLihlK333mtJMYxHJlJEKtU",1786729733156]