Churnkey Taps Software Vet Jay Nathan as Strategic Advisor

We're thrilled to welcome SaaS and customer success expert Jay Nathan as a strategic advisor.

Jay brings a wealth of software industry experience to Churnkey that will advance its mission of helping subscription companies build bigger businesses by helping them retain more customers.

"We are thrilled to have Jay join our team as an advisor," said Nick Fogle, Founder and CEO of Churnkey. "His deep experience in customer success and B2B SaaS aligns perfectly with our mission and will undoubtedly contribute to our growth and innovation. Jay's insights will be invaluable as we continue to expand and enhance our offerings, helping teams engage their customers at scale with personalized experiences."

All about Jay

With more than two decades of unparalleled expertise in the software industry, Nathan previously held leadership roles at distinguished tech companies such as Blackbaud and PeopleMatter. As the current Executive Vice President and Chief Customer Officer at Higher Logic, he drives engagement, retention, and growth in the customer base of an industry-leading online community software platform.

On top of that, he's one of the foremost thought leaders in the CS space—having co-founded Gain Grow Retain, one of the largest and most vibrant Customer Success Leadership communities in the world.

In addition to his deep industry knowledge, Jay provides Churnkey with a valuable network and connections that will help Churnkey cultivate more enterprise clients from around the world.

“There are three rules when deciding to get involved with a company: are you in a good market? Is the product good? Is the team good? Churnkey checks all these boxes easily,” said Jay. “I admire what the small-and-mighty team has built and believe deeply in their mission. Subscriptions are taking over the world and Churnkey is well-positioned to help businesses grow more efficiently. I’m thrilled to help them accelerate their dominance of the space.”

Appearance on Subscription Heroes

We  recently interviewed Jay in our season finale of Subscription Heroes, where he discussed his new role with Churnkey, how to scale customer success, and more. Listen to the interview here.

Getting to work with Jay and apply his advice is an incredible development. Because we believe that every subscription cancellation and billing touchpoint is an opportunity to build better customer relationships.

More new milestones

We're also excited to reveal that we now:

• Protect $1 billion in subscription revenue
• Protect 42 million subscriptions
• Recovered $34 million revenue in the past eight months
• Served 10+ million cancel sessions to date
• Now serve over 1 million cancel sessions every month

More about Churnkey

Churnkey customers can recover failed payments, analyze qualitative feedback automatically with AI, and track boosted revenue progress. The platform supercharges all aspects of customer retention — optimizing growth and informing customer-driven product development via machine learning. The platform is user-friendly, easily installed, and effortlessly connects with teams’ everyday workflows via integrations with Stripe, Slack, Paddle, and more. It’s used by customer-obsessed teams at Jasper.ai, VEED, Delta Sonic Car Wash Systems, and subscription businesses throughout the world.

You can see the original release here.